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    Unabe to check for Updates

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B
      bhjitsense
      last edited by bhjitsense

      I've noticed for several weeks that my XG-7100 has been unable to check for system updates. I see the DNS requests being made, and answered. I'm able to visit those sites from my host. I'm running pfBlocker and Suricata but I don't see anything blocked in there.

      Screen Shot 2020-03-09 at 8.02.31 PM.png

      Any other troubleshooting I can do?

      Edit: For sanity sake, I rebooted the firewall. Now I can't get into the GUI, but everything else works as far as internet access and routing goes. SSH Console comes up fine. I rebooted again doing a disk check. I've rebooted the webconfigurator with no luck. I've always had the "anti lockout" feature on. Nothing has changed. Running nmap shows the firewall isn't even listing on port 80.

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @bhjitsense
        last edited by

        @bhjitsense said in Unabe to check for Updates:

        I'm running pfBlocker and Suricata but I don't see anything blocked in there.

        You could even be sure, and disable these 2, and see that the issue persists.

        The most probable reason is : DNS settings. pfSense itself can't resolve any more, so it can 'go out' and look for updates or upgrades.
        When you login to the GUI, it will also go out to check for 'things' and when this delays and finally times out, it seems that the web server (Configuration or GUI) doesn't answer. It will, after some time.

        @bhjitsense said in Unabe to check for Updates:

        firewall isn't even listing on port 80.

        It doesn't start up ? Crashes ? That would be visible in the logs. This isn't normal at all.
        And before you ask, yes, you can see the logs using the console access (see manual).

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        1 Reply Last reply Reply Quote 0
        • B
          bhjitsense
          last edited by

          Yeah, when restarting, the log shows;

          rc.restart_webgui: The command '/usr/local/sbin/nginx -c /var/etc/nginx-webConfigurator.conf' returned exit code '127', the output was 'sh: /usr/local/sbin/nginx: not found'
          
          1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan
            last edited by

            Your missing important system file(s).

            ls -al /usr/local/sbin/nginx
            -r-xr-xr-x  1 root  wheel  1027976 Feb 13 21:05 /usr/local/sbin/nginx
            

            Time to re install.

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            B 1 Reply Last reply Reply Quote 0
            • B
              bhjitsense @Gertjan
              last edited by

              @Gertjan
              When I restore my AutoConfig Backup to the firewall, will the device key already be inserted? Or do I need to actually know my device key? Is there a way to view it in the console since my GUI won't function?

              1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan
                last edited by

                Good question.

                Your are using a Netgate device, so I guess you should use the firmware supplied by some web access reserved for you as a Netgate client.
                After install that firmware XG-7100 version, you should be able to import your backup config.xml.

                The usual answer is : "contact Netgate support".
                You should already have the letters/mails/other with the needed mail / URL.

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                1 Reply Last reply Reply Quote 0
                • RicoR
                  Rico LAYER 8 Rebel Alliance
                  last edited by

                  Open a ticket with the netgate support: https://go.netgate.com/support/login

                  -Rico

                  1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan
                    last edited by

                    Wow ...
                    That's fast.

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 0
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