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    2.4.5 Upgrade Failed SG-1100

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B
      BaseBallHat
      last edited by

      System is still working, but I encountered this error when upgrading from 2.4.4-3 to 2.4.5

      D2532B61-BCC7-4474-8554-FD1711EEA55B.png

      1 Reply Last reply Reply Quote 1
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        A segmentation fault is typically, but not always, hardware-related. Check to make sure it isn't overheating, for example. And make sure it has clean power.

        If you try it again does it always fail in the same place?

        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

        Need help fast? Netgate Global Support!

        Do not Chat/PM for help!

        1 Reply Last reply Reply Quote 0
        • R
          residentevo
          last edited by

          FWIW I also have the SG-1100 and I encountered the same error.. although I neglected to copy the output, the last three lines were the same.

          1 Reply Last reply Reply Quote 0
          • B
            BaseBallHat
            last edited by

            The SG-1100 is for home use. I will try again soon, but given the lock-down situation we are in, internet access is considered an essential service right now! I'm generally an early riser, so hopefully I can try this again in the early am.

            BTW, the SG-1100 is in my renovated basement where I generally have the heat off. The temp is generally around 60 degrees, unless someone is going to be there for an extended time. Usually it's 50-60 degrees down there.

            I have 220k+ entries in the pfBlocker app, and I'm thinking it may be due to the large number of entries.

            I'll post the results next time I try the upgrade.

            1 Reply Last reply Reply Quote 0
            • B
              BaseBallHat
              last edited by BaseBallHat

              Help! How do I get out of this?? I want to revert to 2.4.4 -3!! I tried the "Upgrade" and it stated upgrade was successful. I don't know why, I did nothing differently. Device rebooted and now I am getting these error messages. I can't even logon onto the device now!! ☹ ☹

              Welcome to pfSense 2.4.5-RELEASE...

              ...ELF ldconfig path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/lib/engines /usr/local/lib /usr/local/lib/ipsec /usr/local/lib/perl5/5.30/mach/CORE
              done.
              /usr/local/bin/ping-auth.sh: /usr/local/sbin/ping-auth: not found

              Fatal error: Uncaught Error: Call to undefined function gettext() in /etc/inc/certs.inc:46
              Stack trace:
              #0 /etc/inc/functions.inc(32): require_once()
              #1 /etc/ecl.php(21): require_once('/etc/inc/functi...')
              #2 {main}
              thrown in /etc/inc/certs.inc on line 46
              Shared object "libevent-2.1.so.6" not found, required by "check_reload_status"
              Launching the init system...
              Fatal error: Uncaught Error: Call to undefined function gettext() in /etc/inc/certs.inc:46
              Stack trace:
              #0 /etc/inc/functions.inc(32): require_once()
              #1 /etc/inc/notices.inc(24): require_once('/etc/inc/functi...')
              #2 /etc/inc/config.gui.inc(37): require_once('/etc/inc/notice...')
              #3 /etc/inc/auth.inc(31): require_once('/etc/inc/config...')
              #4 /etc/inc/captiveportal.inc(27): require_once('/etc/inc/auth.i...')
              #5 /etc/inc/service-utils.inc(23): require_once('/etc/inc/captiv...')
              #6 /etc/inc/pkg-utils.inc(24): require_once('/etc/inc/servic...')
              #7 /etc/rc.bootup(24): require_once('/etc/inc/pkg-ut...')
              #8 {main}
              thrown in /etc/inc/certs.inc on line 46
              PHP ERROR: Type: 1, File: /etc/inc/certs.inc, Line: 46, Message: Uncaught Error: Call to undefined function gettext() in /etc/inc/certs.inc:46
              Stack trace:
              #0 /etc/inc/functions.inc(32): require_once()
              #1 /etc/inc/notices.inc(24): require_once('/etc/inc/functi...')
              #2 /etc/inc/config.gui.inc(37): require_once('/etc/inc/notice...')
              #3 /etc/inc/auth.inc(31): require_once('/etc/inc/config...')
              #4 /etc/inc/captiveportal.inc(27): require_once('/etc/inc/auth.i...')
              #5 /etc/inc/service-utils.inc(23): require_once('/etc/inc/captiv...')
              #6 /etc/inc/pkg-utils.inc(24): require_once('/etc/inc/servic...')
              #7 /etc/rc.bootup(24): require_once('/etc/inc/pkg-ut...')
              #8 {main}
              thrown
              Fatal error: Uncaught Error: Call to undefined function log_error() in /etc/inc/config.lib.inc:979
              Stack trace:
              #0 [internal function]: pfSense_clear_globals()
              #1 {main}
              thrown in /etc/inc/config.lib.inc on line 979
              Starting CRON... done.
              /usr/local/bin/ping-auth.sh: /usr/local/sbin/ping-auth: not found

              Fatal error: Uncaught Error: Call to undefined function gettext() in /etc/inc/certs.inc:46
              Stack trace:
              #0 /etc/inc/functions.inc(32): require_once()
              #1 /etc/inc/notices.inc(24): require_once('/etc/inc/functi...')
              #2 /etc/inc/config.inc(49): require_once('/etc/inc/notice...')
              #3 /etc/rc.start_packages(22): require_once('/etc/inc/config...')
              #4 {main}
              thrown in /etc/inc/certs.inc on line 46
              pfSense 2.4.5-RELEASE arm64 Tue Mar 24 15:25:36 EDT 2020
              Bootup complete

              FreeBSD/arm64 (Amnesiac) (ttyu0)

              login:

              1 Reply Last reply Reply Quote 0
              • B
                BaseBallHat
                last edited by BaseBallHat

                I submitted a support request... and response was nearly immediate with a firmware image. Once I had the image, was relatively simple to install the image file onto the the sg-1100, as per the reinstall instructions:

                https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                bonus: the Etcher image software is a keeper. Had not seen this open source software before and it was terrifically easy to flash the image to a USB.

                While the upgrade was painful and problematic, the support desk and information they provided was the exact opposite, easy and simple. BTW the response on my ticket from the time of submission was <5 minutes.

                1 Reply Last reply Reply Quote 3
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