Netgate SG-1100 reboots reandomly
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Hi Netgate.
We have bought a SG-1100 just for handling our DMZ with 3 webpages.
it'll look like it rebooting several times during a day (this night I count 6 reboot from 22:00 - 07:00 ?
There's no dedicated information on what makes it reboot - but it'll look like this from a serial Console
I have checked and fixed the harddisk (MMC) several times. >But cannot figure out why this happens so often!TIM-1.0 WTMI-armada-17.10.5-34ce216 WTMI: system early-init SVC REV: 5, CPU VDD voltage: 1.248V Fill memory before self refresh...done Now in Self-refresh Mode Exited self-refresh ... Self refresh Pass. DDR self test mode test done!! Vref read training =================== Final vdac_value 0x00000023 Vref write training =================== Final vref_value 0x0000001F DLL TUNING ============== DLL 0xc0001050[21:16]: [5,36,1d] DLL 0xc0001050[29:24]: [5,29,17] DLL 0xc0001054[21:16]: [c,35,20] DLL 0xc0001054[29:24]: [e,30,1f] DLL 0xc0001074[21:16]: [0,3f,1f] DLL 0xc0001074NOTICE: Booting Trusted Firmware NOTICE: BL1: v1.3(release):armada-17.10.8:34247e0 NOTICE: BL1: Built : 16:19:41, Nov 1 2NOTICE: BL2: v1.3(release):armada-17.10.8:34247e0 NOTICE: BL2: Built : 16:19:45, Nov 1 20NOTICE: BL31: v1.3(release):armada-17.10.8:34247e0 NOTICE: BL31: U-Boot 2017.03-armada-17.10.2-g6a6581a-dirty (Nov 01 2018 - 16:04:57 -0300) Model: Marvell Armada 3720 Community Board ESPRESSOBin CPU @ 1200 [MHz] L2 @ 800 [MHz] TClock @ 200 [MHz] DDR @ 750 [MHz] DRAM: 1 GiB U-Boot DT blob at : 000000003f716298 Comphy-0: USB3 5 Gbps Comphy-1: PEX0 2.5 Gbps Comphy-2: SATA0 6 Gbps SATA link 0 timeout. AHCI 0001.0300 32 slots 1 ports 6 Gbps 0x1 impl SATA mode flags: ncq led only pmp fbss pio slum part sxs PCIE-0: Link down MMC: sdhci@d0000: 0, sdhci@d8000: 1 SF: Detected mx25u3235f with page size 256 Bytes, erase size 64 KiB, total 4 MiB Net: eth0: neta@30000 [PRIME] Hit any key to stop autoboot: 0 Card did not respond to voltage select! mmc_init: -95, time 40 ** Bad device mmc 0 ** Card did not respond to voltage select! mmc_init: -95, time 23 ** Bad device mmc 0 ** libfdt fdt_check_header(): FDT_ERR_BADMAGIC No FDT memory address configured. Please configure the FDT address via "fdt addr <address>" command. Aborting! No FDT memory address configured. Please configure the FDT address via "fdt addr <address>" command. Aborting! ## Starting EFI application at 05000000 ... WARNING: Invalid device tree, expect boot to fail efi_load_pe: Invalid DOS Signature ## Application terminated, r = -2 reading efi/boot/bootaa64.efi 393216 bytes read in 22 ms (17 MiB/s) reading armada-3720-sg1100.dtb 13323 bytes read in 12 ms (1.1 MiB/s) ## Starting EFI application at 05000000 ... Card did not respond to voltage select! mmc_init: -95, time 23 Scanning disk sdhci@d8000.blk... Found 4 disks >> FreeBSD EFI boot block Loader path: /boot/loader.efi Initializing modules: ZFS UFS Probing 4 block devices......* done ZFS found no pools UFS found 1 partition command args: -S115200 Consoles: EFI console FreeBSD/arm64 EFI loader, Revision 1.1 (Thu Feb 13 14:48:37 EST 2020 root@buildbot3-nyi.netgate.com) Command line arguments: loader.efi -S115200 EFI version: 2.05 EFI Firmware: Das U-boot (rev 0.00) BootCurrent: 0000 BootOrder: 532d 3131 3235 3030 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] 0000[*] Setting currdev to disk0p3: Loading /boot/defaults/loader.conf /boot/kernel/kernel text=0x96db00 data=0x879930+0x3c7c14 syms=[0x8+0x11c478+0x8+0xf3ccd] \ Hit [Enter] to boot immediately, or any other key for command prompt. Booting [/boot/kernel/kernel]... Using DTB provided by EFI at 0x8000000. Copyright (c) 1992-2020 The FreeBSD Project. Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994 The Regents of the University of California. All rights reserved. FreeBSD is a registered trademark of The FreeBSD Foundation. FreeBSD 11.3-STABLE #233 2c992b2181a(factory-RELENG_2_4_5): Tue Mar 24 15:27:54 EDT 2020 root@buildbot3-nyi.netgate.com:/build/factory-crossbuild-245-aarch64/obj/aarch64/Og10eFss/build/factory-crossbuild-245-aarch64/sources/FreeBSD-src/sys/pfSense arm64 FreeBSD clang version 8.0.1 (tags/RELEASE_801/final 366581) (based on LLVM 8.0.1) VT: init without driver. Starting CPU 1 (1) FreeBSD/SMP: Multiprocessor System Detected: 2 CPUs ipw_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE. ipw_bss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (ipw_bss_fw, 0xffff000000173804, 0) error 1 wlan: mac acl policy registered ipw_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE. ipw_ibss: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (ipw_ibss_fw, 0xffff0000001738b0, 0) error 1 ipw_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_ipw.LICENSE. ipw_monitor: If you agree with the license, set legal.intel_ipw.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (ipw_monitor_fw, 0xffff00000017395c, 0) error 1 iwi_bss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE. iwi_bss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (iwi_bss_fw, 0xffff000000173a08, 0) error 1 iwi_ibss: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE. iwi_ibss: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (iwi_ibss_fw, 0xffff000000173ab4, 0) error 1 iwi_monitor: You need to read the LICENSE file in /usr/share/doc/legal/intel_iwi.LICENSE. iwi_monitor: If you agree with the license, set legal.intel_iwi.license_ack=1 in /boot/loader.conf. module_register_init: MOD_LOAD (iwi_monitor_fw, 0xffff000000173b60, 0) error 1 random: entropy device external interface kbd0 at kbdmux0 ofwbus0: <Open Firmware Device Tree> simplebus0: <Flattened device tree simple bus> on ofwbus0 simplebus1: <Flattened device tree simple bus> on simplebus0 pinctl0: <Armada 37x0 North Bridge pinctl Controller> mem 0x13800-0x138ff,0x13c00-0x13c1f on simplebus1 gpio0: <Armada 37x0 GPIO Controller> on pinctl0 gpiobus0: <OFW GPIO bus> on gpio0 pinctl1: <Armada 37x0 South Bridge pinctl Controller> mem 0x18800-0x188ff,0x18c00-0x18c1f on simplebus1 gpio1: <Armada 37x0 GPIO Controller> on pinctl1 gpiobus1: <OFW GPIO bus> on gpio1 psci0: <ARM Power State Co-ordination Interface Driver> on ofwbus0 gic0: <ARM Generic Interrupt Controller v3.0> mem 0x1d00000-0x1d0ffff,0x1d40000-0x1d7ffff,0x1d80000-0x1d81fff,0x1d90000-0x1d91fff,0x1da0000-0x1dbffff irq 27 on simplebus1 generic_timer0: <ARMv8 Generic Timer> irq 0,1,2,3 on ofwbus0 Timecounter "ARM MPCore Timecounter" frequency 12500000 Hz quality 1000 Event timer "ARM MPCore Eventtimer" frequency 12500000 Hz quality 1000 cpulist0: <Open Firmware CPU Group> on ofwbus0 cpu0: <Open Firmware CPU> on cpulist0 cpu1: <Open Firmware CPU> on cpulist0 pmu0: <Performance Monitoring Unit> irq 4 on ofwbus0 spi0: <Armada 37x0 SPI controller> mem 0x10600-0x10fff irq 6 on simplebus1 iichb0: <Marvell Armada 37x0 IIC controller> mem 0x11000-0x11023 irq 7 on simplebus1 iicbus0: <OFW I2C bus> on iichb0 iic0: <I2C generic I/O> on iicbus0 uart0: <Marvell Armada 3700 UART> mem 0x12000-0x121ff irq 9,10,11 on simplebus1 uart0: console (115200,n,8,1) gpioc0: <GPIO controller> on gpio0 gpioc1: <GPIO controller> on gpio1 mvneta0: <NETA controller> mem 0x30000-0x33fff irq 14 on simplebus1 mvneta0: version is 10 mvneta0: Ethernet address: f0:ad:4e:0c:49:a9 mdio0: <MDIO> on mvneta0 e6000sw0: <Marvell 88E6341> on mdio0 e6000sw0: multi-chip addressing mode (0x1) e6000sw0: CPU port at 0 e6000sw0: fixed port at 0 e6000sw0: PHY at port 1 miibus0: <MII bus> on e6000sw0 e1000phy0: <Marvell 88E1000 Gigabit PHY> PHY 17 on miibus0 e1000phy0: none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto e6000sw0: PHY at port 2 miibus1: <MII bus> on e6000sw0 e1000phy1: <Marvell 88E1000 Gigabit PHY> PHY 18 on miibus1 e1000phy1: none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto e6000sw0: PHY at port 3 miibus2: <MII bus> on e6000sw0 e1000phy2: <Marvell 88E1000 Gigabit PHY> PHY 19 on miibus2 e1000phy2: none, 10baseT, 10baseT-FDX, 100baseTX, 100baseTX-FDX, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, auto e6000sw0: switch is ready. etherswitch0: <Switch controller> on e6000sw0 xhci0: <Marvell Integrated USB 3.0 controller> mem 0x58000-0x5bfff irq 16 on simplebus1 xhci0: 32 bytes context size, 32-bit DMA usbus0 on xhci0 ehci0: <Marvell Integrated USB 2.0 controller> mem 0x5e000-0x5ffff irq 17 on simplebus1 usbus1: EHCI version 1.0 usbus1 on ehci0 sdhci_xenon0: <Armada Xenon SDHCI controller> mem 0xd0000-0xd02ff,0x1e808-0x1e80b irq 24 on simplebus1 mmc0: <MMC/SD bus> on sdhci_xenon0 sdhci_xenon1: <Armada Xenon SDHCI controller> mem 0xd8000-0xd82ff,0x17808-0x1780b irq 25 on simplebus1 mmc1: <MMC/SD bus> on sdhci_xenon1 ahci0: <AHCI SATA controller> mem 0xe0000-0xe1fff irq 26 on simplebus1 ahci0: AHCI v1.30 with 1 6Gbps ports, Port Multiplier supported with FBS ahcich0: <AHCI channel> at channel 0 on ahci0 pcib0: <Marvell Armada 3700 PCIe Bus Controller> mem 0xd0070000-0xd008ffff irq 5 on simplebus0 pcib0: link never came up pci0: <PCI bus> on pcib0 gpioled0: <GPIO LEDs> on ofwbus0 cryptosoft0: <software crypto> Timecounters tick every 1.000 msec mvneta0: link state changed to UP spibus0: <OFW SPI bus> on spi0 mx25l0: <M25Pxx Flash Family> at cs 0 mode 0 on spibus0 mx25l0: device type mx25u3235f, size 4096K in 64 sectors of 64K, erase size 4K e6000sw0port1: link state changed to DOWN e6000sw0port2: link state changed to DOWN e6000sw0port3: link state changed to DOWN usbus0: 5.0Gbps Super Speed USB v3.0 usbus1: 480Mbps High Speed USB v2.0 ugen0.1: <Marvell XHCI root HUB> at usbus0 uhub0: <Marvell XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1> on usbus0 ugen1.1: <Marvell EHCI root HUB> at usbus1 uhub1: <Marvell EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus1 mmc0: No compatible cards found on bus mmcsd0: 8GB <MMCHC SEM08G 3.10 SN 2D4613EA MFG 12/2016 by 69 0x0000> at mmc1 50.0MHz/8bit/65535-block mmcsd0boot0: 2MB partion 1 at mmcsd0 mmcsd0boot1: 2MB partion 2 at mmcsd0 mmcsd0rpmb: 2MB partion 3 at mmcsd0 uhub0: 2 ports with 2 removable, self powered Release APs CPU 0: ARM Cortex-A53 r0p4 affinity: 0 Instruction Set Attributes 0 = <AES+PMULL,SHA1,SHA2,CRC32> Instruction Set Attributes 1 = <0> Processor Features 0 = <GIC,AdvSIMD,Float,EL3 32,EL2 32,EL1 32,EL0 32> Processor Features 1 = <0> Memory Model Features 0 = <4k Granule,64k Granule,MixedEndian,S/NS Mem,16bit ASID,1TB PA> Memory Model Features 1 = <> Debug Features 0 = <2 CTX Breakpoints,4 Watchpoints,6 Breakpoints,PMUv3,Debug v8> Debug Features 1 = <0> Auxiliary Features 0 = <0> Auxiliary Features 1 = <0> CPU 1: ARM Cortex-A53 r0p4 affinity: 1 Trying to mount root from ufs:/dev/ufsid/5cdd3c209fe36da7 [rw,noatime]... uhub1: 1 port with 1 removable, self powered WARNING: / was not properly dismounted Warning: no time-of-day clock registered, system time will not be set accurately e6000sw0port1: link state changed to UP Configuring crash dumps... No suitable dump device was found. ** SU+J Recovering /dev/ufsid/5cdd3c209fe36da7 ** Reading 11730944 byte journal from inode 4. ** Building recovery table. ** Resolving unreferenced inode list. ** Processing journal entries. ** 2 journal records in 512 bytes for 12.50% utilization ** Freed 1 inodes (0 dirs) 0 blocks, and 0 frags. ***** FILE SYSTEM MARKED CLEAN ***** Filesystems are clean, continuing... Mounting filesystems... e6000sw0port3: link state changed to UP random: unblocking device. __ _ __ / _|___ ___ _ __ ___ ___ | '_ \| |_/ __|/ _ \ '_ \/ __|/ _ \ | |_) | _\__ \ __/ | | \__ \ __/ | .__/|_| |___/\___|_| |_|___/\___| |_| Welcome to pfSense 2.4.5-RELEASE... ...ELF ldconfig path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/lib/engines /usr/local/lib /usr/local/lib/ipsec /usr/local/lib/perl5/5.30/mach/CORE done. >>> Removing vital flag from php72... done. External config loader 1.0 is now starting... mmcsd0s1 mmcsd0s2 mmcsd0s3 Launching the init system......... done. Initializing.................. done. Starting device manager (devd)...done. Loading configuration......done. Updating configuration...done. Checking config backups consistency.................................done. Setting up extended sysctls...done. Setting timezone...done. Configuring loopback interface...lo0: link state changed to UP Starting syslog...done. Starting Secure Shell Services...done. Configuring switch...done. Setting up interfaces microcode...done. Configuring loopback interface...done. Creating wireless clone interfaces...done. Configuring LAGG interfaces...done. Configuring VLAN interfaces...done. Configuring QinQ interfaces...done. Configuring IPsec VTI interfaces...done. Configuring WAN interface...done. Configuring LAN interface...done. Configuring WEB_SERVERS interface...done. Configuring CARP settings...done. Syncing OpenVPN settings...done. Configuring firewall......done. Starting PFLOG...done. Setting up gateway monitors...done. Setting up static routes...done. Setting up DNSs... Starting DNS Resolver...done. Synchronizing user settings...done. Starting webConfigurator...done. Configuring CRON...done. Starting NTP time client...done. Starting DHCP service...done. Configuring firewall......done. Generating RRD graphs...done. Starting syslog...done. Starting CRON... done. Starting package AWS VPC Wizard...done. Starting package IPsec Profile Wizard...done. Starting package OpenVPN Client Export Utility...done. Starting package Cron...done. Starting package pfBlockerNG-devel...done. Starting package Service Watchdog...done. Starting package System Patches...done. Starting package Zabbix Agent 4.4...done. Starting package Zabbix Proxy 4.4...done. Starting /usr/local/etc/rc.d/pfb_dnsbl.sh...done. Starting /usr/local/etc/rc.d/pfb_filter.sh...done. pfSense 2.4.5-RELEASE arm64 Tue Mar 24 15:25:36 EDT 2020 Bootup complete FreeBSD/arm64 (Insatech-Www-pfSense.localdomain) (ttyu0) Netgate SG-1100 Netgate Device ID: c5a00b6257088dfe1460 Serial: NTG1937001027 Netgate Crypto ID: 01238d2639164bc9ee *** Welcome to pfSense 2.4.5-RELEASE (arm64) on Insatech-Www-pfSense *** WAN (wan) -> mvneta0.4090 -> v4: 31.3.72.100/29 LAN (lan) -> mvneta0.4091 -> v4: 10.101.10.1/29 WEB_SERVERS (opt1) -> mvneta0.4092 -> v4: 10.101.20.1/29 0) Logout (SSH only) 9) pfTop 1) Assign Interfaces 10) Filter Logs 2) Set interface(s) IP address 11) Restart webConfigurator 3) Reset webConfigurator password 12) PHP shell + pfSense tools 4) Reset to factory defaults 13) Update from console 5) Reboot system 14) Enable Secure Shell (sshd) 6) Halt system 15) Restore recent configuration 7) Ping host 16) Restart PHP-FPM 8) Shell Enter an option: -
Best to contact the Netgate support directly, open a ticket:
https://go.netgate.com/-Rico
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Despite the initial 'Bad device mmc 0' messages, that actually looks like a normal boot up sequence for an SG-1100. When I first got one of these I queried this with support and they reassured me it was OK.
However, the repeated booting you're experiencing isn't normal and you should contact support as suggested by @Rico.
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Yes, and make sure to push the issue within the warranty period. My friends box rebooted about once every one/two weeks right from the beginning. Some log entries during uptime suggested the MMC was a bit flacky, but ususally the reboots was at night, so he didn’t really bother to try and fix it.
Two days ago it just rebooted as usual, bu this time not being able to boot as the MMC storage was finally really dead. Unfortunately that was 3 weeks past the 1 years waranty, and Netgate just washed their hands and said sorry.... Exceptionally bad customer service in my opinion, so my confidence in them just went bottoms up.
So make sure to have it fixed before your warranty expires.
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