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    (Solved) Packages list will not populate

    Scheduled Pinned Locked Moved General pfSense Questions
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    • P
      pi
      last edited by pi

      Ive just purchased & received a Netgate 1100. I followed the initial walk-through to get comms from my LAN to the ISP. I’m having trouble getting packages. When I select Available Packages and search for anything the GUI button is not responding or is responding with an empty search.

      I’m on a Windows PC and have tried several browsers (Firefox, Edge, and IE) but they respond the same.

      How do I troubleshoot this further?

      ———————————————

      From the client device I can resolve the package URL.

       Start DNS Lookup
       Host: packages.pfsense.org
       packages.pfsense.org.	5M IN A
       208.123.73.88
       packages.pfsense.org.	5M IN AAAA
       2610:160:11:11::88
      

      But I am not able to successfully ping the Package URL.

       PING 208.123.73.88 (208.123.73.88):
       56 data bytes 
       Request timeout for icmp_seq 0
       Request timeout for icmp_seq 1
       Request timeout for icmp_seq 2
       --- 208.123.73.88 ping statistics ---
       4 packets transmitted, 0 received,
       100.00% packet loss
      

      When I run a trace route to 208.123.73.88 it fails after 208.123.73.4

       traceroute to 208.123.73.88
       5 relative hops max, 52 byte packets
       1  192.168.3.1  12.773 ms
       2  192.168.2.1  5.937 ms
       3  192.168.1.1  4.499 ms
       4  72.31.XXX.185  12.235 ms
       5  71.46.9.YYY  13.230 ms
       6  72.31.193.55. 19.407 ms
       7  72.31.220.176  19.903 ms
       8  72.31.188.176  21.312 ms
       9  66.109.6.128  25.499 ms
       10  4.68.111.185  19.819 ms
       11  * * *
       12  4.14.49.2  59.467 ms
       13  64.20.229.158  53.127 ms
       14  66.219.34.194  54.090 ms
       15  208.123.73.4  53.025
       16  * * *
      

      ————————————————-

      From Pfsense GUI I can resolve the URL

      DNS Lookup
      Hostname: packages.pfsense.org
      208.123.73.88 A
      2610:160:11:11::88 AAAA
      Name serverQuery time
      45.90.XX.129 17 msec
      45.90.YY.129 43 msec

      I can’t ping the URL from the GUI

      PING packages.pfsense.org
      (208.123.73.88) 56 data bytes 36 bytes
      from fw1-zcolo.netgate.com
      (208.123.73.4): Destination Host
      Unreachable
      36 bytes from fw1-zcolo.netgate.com
      (208.123.73.4): Destination Host
      Unreachable
      36 bytes from fw1-zcolo.netgate.com
      (208.123.73.4): Destination Host
      Unreachable
      3 packets transmitted, 0 packets received, 100.0% packet loss

      And trace route fails at the same place as the client device.

       1  192.168.1.1  0.583 ms
       2  72.31.XXX.185  8.244 ms 
       3  71.46.9.YYY  8.201 ms
       4  72.31.193.55  14.427 ms
       5  72.31.220.176  14.537 ms
       6  72.31.188.176  15.182 ms
       7  66.109.6.98  17.567 ms
       8  4.68.111.185  19.261 ms
       9  * * *
       10  4.14.49.2  46.204 ms
       11  64.20.229.158  48.574 ms
       12  66.219.34.194  47.599 ms
       13  208.123.73.4  49.289 ms
       14  * * *
      

      Thanks for reviewing!

      1 Reply Last reply Reply Quote 0
      • P
        pi
        last edited by

        I guess I headed down the wrong path with tracing the comms. The solution was updating the existing software in the Netgate. Although it showed I was on the latest build with 2.4.4 and no updates available there was an update that my device was not seeing, 2.4.5. I had to SSH into pfsense and force it to update. Now I see the catalog of packages.

        1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan
          last edited by

          Read - example - also https://forum.netgate.com/topic/115789/pkg-pfsense-org-appears-to-be-dead

          Finding the A or AAAA and thus an IP .... would put you on the wrong track.

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          P 1 Reply Last reply Reply Quote 0
          • P
            pi @Gertjan
            last edited by

            @Gertjan
            Very educating... thank you!

            1 Reply Last reply Reply Quote 0
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