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    SG-1100 reinstall - blocked user on support ticket submission

    Official Netgate® Hardware
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    • U
      user382927 last edited by

      I need a firmware update file and the support ticket forum is saying I am blocked even though I just signed up. Please assist.

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      • stephenw10
        stephenw10 Netgate Administrator last edited by

        I have unblocked you. Please try again.

        Unfortunately accounts from that domain are often flagged due to the level of spam or other malicious activity coming from it.

        You should be good now though.

        Steve

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        • U
          user382927 last edited by

          Thank you - that worked. And makes sense re:email domain.

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          • stephenw10
            stephenw10 Netgate Administrator last edited by

            No problem. Let us know if you have any problems restoring that.

            Steve

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