Ticket at Netgate & OpenVPN Cascade

[John2893ax]

Hello.

I opened a ticket at Netgate and asked about the difference between TAC support ($399 per year) and professional support ($250 per hour) for a solution with "OpenVPN Cascade".

Now I don't get an answer since a few days.
Before I always had to reset the password for a login, which is no longer possible now.

Is that standard with Netgate?

Greetings

John

[stephenw10]

Neither of those things are standard.

Do you have the ticket number I can chase it for you?

Steve

[stephenw10]

Ok, I found your ticket and left some notes there.

I also unblocked your account which had been blocked due to the domain. You should be able to login there now.

Steve

[John2893ax]

Thank you. Now I can log in again.