Ticket at Netgate & OpenVPN Cascade
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Hello.
I opened a ticket at Netgate and asked about the difference between TAC support ($399 per year) and professional support ($250 per hour) for a solution with "OpenVPN Cascade".
Now I don't get an answer since a few days.
Before I always had to reset the password for a login, which is no longer possible now.Is that standard with Netgate?
Greetings
John
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Neither of those things are standard.
Do you have the ticket number I can chase it for you?
Steve
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Ok, I found your ticket and left some notes there.
I also unblocked your account which had been blocked due to the domain. You should be able to login there now.
Steve
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Thank you. Now I can log in again.
