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Do software updates require a support package

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  • J
    JKnott
    last edited by Jan 10, 2021, 5:29 PM

    I'm considering buying a Netgate SG-1100, to replace the computer I had been running pfsense on, before it died. One question I have is does it require a support package to get the software updates? Or are they a free download, as with the computer version?

    tnx jk

    PfSense running on Qotom mini PC
    i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
    UniFi AC-Lite access point

    I haven't lost my mind. It's around here...somewhere...

    D S 2 Replies Last reply Jan 10, 2021, 5:35 PM Reply Quote 0
    • D
      DaddyGo @JKnott
      last edited by Jan 10, 2021, 5:35 PM

      @jknott said in Do software updates require a support package:

      I'm considering buying a Netgate SG-1100

      Hi,

      buy stronger than... 1100 pls., I know your posts (IPv6, etc.), you are more than that 😉

      I think this "iron" works just like any other, Netgate support or not, you can install it with a community image

      Cats bury it so they can't see it!
      (You know what I mean if you have a cat)

      J 1 Reply Last reply Jan 11, 2021, 9:08 PM Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by Jan 11, 2021, 7:30 PM

        No you don't need support for access to the pkg repo or the install images (should you need them).

        Steve

        J 1 Reply Last reply Jan 11, 2021, 8:04 PM Reply Quote 0
        • ?
          A Former User
          last edited by A Former User Jan 11, 2021, 7:45 PM Jan 11, 2021, 7:40 PM

          @JKnott You obviously know this but for others:

          Forum support is available to anyone, netgate HW or not, and often includes direct access to developers and support engineers. Try that over at C*.

          The forum is moderated by mature individuals and you will often get multiple answers from experienced network professionals within minutes of asking. In other words, it's the sh*t!

          1 Reply Last reply Reply Quote 0
          • J
            johnpoz LAYER 8 Global Moderator @stephenw10
            last edited by Jan 11, 2021, 8:04 PM

            @stephenw10 said in Do software updates require a support package:

            the install images

            The couple of times I have asked for factory images, for my 4860 and 3100 - had a email with a link in like 1 minute ;)

            I would suggest once you get it, do request an image and put it in a safe place.. But I do miss the portal where you could just download the image for the appliances.

            When 2.5 comes out - I believe I will have to request an image. Because when move to 2.5 I plan on moving to zfs vs ufs.. And I believe will need to do a clean install vs upgrade to do that.

            But doing so is just a simple open of ticket - no requirement for support contract.

            An intelligent man is sometimes forced to be drunk to spend time with his fools
            If you get confused: Listen to the Music Play
            Please don't Chat/PM me for help, unless mod related
            SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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            • J
              JKnott @DaddyGo
              last edited by Jan 11, 2021, 9:08 PM

              @daddygo said in Do software updates require a support package:

              buy stronger than... 1100 pls

              What would you recommend. I'm not that familiar with Netgate models. I would expect any box running pfsense to be able to handle IPv6. My concern is the bandwidth. I have a 500/20 connection and the HP computer had no problem keeping up with that. I would often get 560 - 580 Mb download with it on speedtest.

              PfSense running on Qotom mini PC
              i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
              UniFi AC-Lite access point

              I haven't lost my mind. It's around here...somewhere...

              J D 2 Replies Last reply Jan 11, 2021, 9:16 PM Reply Quote 0
              • P
                Pippin
                last edited by Pippin Jan 11, 2021, 9:16 PM Jan 11, 2021, 9:15 PM

                If my memory serves me well there is a video in here with speedtest:
                youtube.com/user/TheTecknowledge/search?query=1100

                I gloomily came to the ironic conclusion that if you take a highly intelligent person and give them the best possible, elite education, then you will most likely wind up with an academic who is completely impervious to reality.
                Halton Arp

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                • J
                  johnpoz LAYER 8 Global Moderator @JKnott
                  last edited by johnpoz Jan 11, 2021, 9:17 PM Jan 11, 2021, 9:16 PM

                  @jknott said in Do software updates require a support package:

                  What would you recommend

                  While the 1100 could prob handle your 500mbps pipe.. Depends on what sort of traffic you move and what performance your looking for

                  https://info.netgate.com/hubfs/website-assets/netgate-hardware-comparison-doc.pdf

                  Are you worried about able to download some file at full speed, or do you have a lot of imix traffic and want to be able to max out your pipe?

                  If me I would go with 3100.. Or better yet the 5100 ;) Go big or go home I say... But does come down to what sort of budget you had in mind..

                  What are you looking for other than that - I personally want discrete interfaces vs switch ports.. The 3100 had just came out when I got my 4860.. And was in stock - but 4860 was not... I waited to get the 4860 because of the interfaces.

                  If my 4860 bit the dust right now... I would replace with a 5100.. But man the 7100 would sure be tempting with those 2 sfp+ ports for future move to 10ge..

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.7.2, 24.11

                  J 1 Reply Last reply Jan 11, 2021, 9:22 PM Reply Quote 0
                  • J
                    JKnott @johnpoz
                    last edited by Jan 11, 2021, 9:22 PM

                    @johnpoz

                    It's just me with my normal daily use. My dog and cat don't use my computer much. 😉

                    I don't often download large files, though lately I have been watching a lot of Youtube videos, due to the pandemic and that idiot in the White House. Also, I now have IPTV, but that doesn't take a lot of bandwidth.

                    PfSense running on Qotom mini PC
                    i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                    UniFi AC-Lite access point

                    I haven't lost my mind. It's around here...somewhere...

                    J 1 Reply Last reply Jan 11, 2021, 9:28 PM Reply Quote 0
                    • J
                      johnpoz LAYER 8 Global Moderator @JKnott
                      last edited by johnpoz Jan 11, 2021, 9:38 PM Jan 11, 2021, 9:28 PM

                      Well the 1100 is prob fine for you then... Good entry level into netgate appliances for sure - and a reasonable price point.

                      The 4860 is overkill for me as well ;) The 2100 would be fine ;) But I prop don't need 3 unifi AP in my small ranch house either ;) heheh But have those - and my wifi rocks!

                      Could get by with a 40" TV for sure - but have a 55.. And only reason not bigger is wouldn't fit where TV is..

                      Not always about what you can work with or need, but what you want ;)

                      Nothing wrong with starting small with something that works, at good price point for your budget.. I am sure you will be quite happy with 1100..

                      edit: My budget committee (wife) keeps me in check.. Or would prob have a xg1541 HA pair setup ;) Because that is what you "need" for 500/50 internet connection - hehehe..

                      And my plex server would be some 100TB DC worthy setup, vs little ds918+ that sits in the corner in my computer room ;) And for sure would be 10ge network... And my PC sure wouldn't be a 5 year old box - that I kind of hope would catch fire so I could justify something new to the budget committee ;) hehehehe

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                      • S
                        SteveITS Galactic Empire @JKnott
                        last edited by Jan 11, 2021, 10:43 PM

                        @jknott The 2100 has a slightly faster CPU (I think?) and the main difference is it has the WAN port on a separate network port...the 1100 has a switch for all 3 ports sharing 1 Gbps internally, so is sort of capped (it uses VLANs to emulate ports). See https://www.netgate.com/products/appliances/. If you thought there was any chance of going over 500 Mbps, or you wanted to run IDS or pfBlocker or something on the device then I would think about the 2100 or 3100.

                        But overall no, upgrades are just available to all. Netgate simply makes a bit of money on the hardware.

                        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                        Upvote 👍 helpful posts!

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                        • S
                          stephenw10 Netgate Administrator
                          last edited by Jan 11, 2021, 10:43 PM

                          The SG-2100 will pass that but you won't have much headroom. I would be happier with an SG-3100 there.

                          Steve

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                          • D
                            DaddyGo @JKnott
                            last edited by Jan 12, 2021, 10:01 AM

                            @jknott said in Do software updates require a support package:

                            What would you recommend.

                            Like Steve,....minimum 3100 because you love to experiment and this requires a flexible HW.

                            Cats bury it so they can't see it!
                            (You know what I mean if you have a cat)

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