Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-2220 unresponsive

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    4 Posts 4 Posters 955 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • 5
      5fl1nux
      last edited by

      Hello. I have a SG-2220. It has worked fine, but one day became slow and now will not boot. It has a red power light and the green lights for the WAN and LAN. I am not able to connect to the serial console. I tried pushing the reset button but am still not able to get the system to boot. I created a pfsense bootable usb but the system will not boot off the usb.
      Any suggestions?
      Is this salvageable, or should I look into replacing the hardware?
      Thanks.

      K 1 Reply Last reply Reply Quote 0
      • A
        akuma1x
        last edited by

        It's most likely the Intel Atom C2000 Series Bug. Read about it here:

        https://www.servethehome.com/intel-atom-c2000-series-bug-quiet/

        https://forum.netgate.com/topic/111226/intel-atom-c2xxx-lpc-failures

        https://forum.netgate.com/topic/118588/sg-2220-boot-issue-no-console

        So, Netgate was repairing them for a while, but that time has passed. Replace it with either the SG-2100, or the SG-3100, both good boxes.

        1 Reply Last reply Reply Quote 0
        • K
          KevinSpooner Banned @5fl1nux
          last edited by

          This post is deleted!
          GertjanG 1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan @KevinSpooner
            last edited by Gertjan

            @kevinspooner If the device can't be accessed using the console after a reset the the issue isn't "pfSense" any more. It's worse.
            Like your PC, as soon as you put it on, the BIOS does show stuff on the screen - on the console access.
            Later on, the OS is read from the disk, and started.
            If the BIOS doesn't start, that's a bad sign. On your side, you could try to replace things like RAM/disks .... and triple check the power brick.
            If that's all a no go, then you could ask Netgate for more advise / help.

            Do triple check if console settings like serial speed and other are correct. Use known to work serial UDB cables.

            .......
            edit : sh*t. It's a spam.

            He edited the quoted message.

            d68fd422-301a-4c8b-80d6-c2e3a20ef352-image.png

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            1 Reply Last reply Reply Quote 0
            • First post
              Last post
            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.