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    Help! SG-3100 Fast blinking blue (circle) light on reboot - Not booting

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    • A
      alpharulez
      last edited by

      I am seeing that my sg-3100 is stuck on reboot at the blue lights (circle) flashing in a fast mode. None of the other lights flashed either.

      This is a working device that has caused issue on reboot. Any ideas?

      Thanks in advance!

      A 1 Reply Last reply Reply Quote 0
      • A
        alpharulez @alpharulez
        last edited by

        @alpharulez said in Help! SG-3100 Fast blinking blue (circle) light on reboot - Not booting:

        I am seeing that my sg-3100 is stuck on reboot at the blue lights (circle) flashing in a fast mode. None of the other lights flashed either.

        This is a working device that has caused issue on reboot. Any ideas?

        Thanks in advance!

        Wanted to add - I had snort running on it and everything is on the latest version. The device was operating as a firewall, dhcp, dns, ips device on a home network behind the cable modem.

        Appreciate any help on what I could do to identify the issue and/or fix?

        1 Reply Last reply Reply Quote 0
        • jimpJ
          jimp Rebel Alliance Developer Netgate
          last edited by

          First things first, you will need to connect to the console and see what it's printing there when it tries to boot.

          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

          Need help fast? Netgate Global Support!

          Do not Chat/PM for help!

          A 1 Reply Last reply Reply Quote 0
          • A
            alpharulez @jimp
            last edited by stephenw10

            @jimp

            thanks for the response.

            please see attached.

            cant get to boot -s to be able to run fsck

            --

            elf32_loadimage: read failed
            can't load file '/boot/kernel/kernel': input/output error

            Hit [Enter] to boot immediately, or any other key for command prompt.

            <<<<no pause at all>>>>>>

            Booting [/boot/kernel/kernel]...
            disk2: real size != size
            disk2: real size != size
            disk2: real size != size
            can't load 'kernel'

            Full boot here:

            loader> reboot
Resetting...
resetting ...

BootROM - 1.73
Booting from SPI flash


General initialization - Version: 1.0.0
AVS selection from EFUSE disabled (Skip reading EFUSE values)
Overriding default AVS value to: 0x23
Detected Device ID 6820
High speed PHY - Version: 2.0

Init Customer board board SerDes lanes topology details:
 | Lane # | Speed|    Type     |
 ------------------------------|
 |   0    |  3   |  SATA0      |
 |   1    |  5   |  PCIe0      |
 |   2    |  3   |  SATA1      |
 |   3    |  4   |  SGMII2     |
 |   4    |  5   |  PCIe1      |
 |   5    |  5   |  USB3 HOST1 |
 -------------------------------
PCIe, Idx 0: detected no link
PCIe, Idx 1: detected no link
High speed PHY - Ended Successfully
mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Aug 11 2017 - 13:12:46)
DDR4 Training Sequence - Switching XBAR Window to FastPath Window
mv_ddr: completed successfully
BootROM: Image checksum verification PASSED

 __   __                      _ _
|  \/  | __ _ _ ____   _____| | |
| |\/| |/ _` | '__\ \ / / _ \ | |
| |  | | (_| | |   \ V /  __/ | |
|_|  |_|\__,_|_|    \_/ \___|_|_|
         _   _     ____              _
        | | | |   | __ )  ___   ___ | |_
        | | | |___|  _ \ / _ \ / _ \| __|
        | |_| |___| |_) | (_) | (_) | |_
         \___/    |____/ \___/ \___/ \__|
 ** LOADER **


U-Boot 2013.01-02873-g5e4ac3c (Aug 11 2017 - 13:12:40) Marvell version: devel-17                                                                     .06.0

Board: Rogue-1
SoC:   MV88F6820 Rev A0
       running 2 CPUs
CPU:   ARM Cortex A9 MPCore (Rev 1) LE
       CPU 0
       CPU    @ 1600 [MHz]
       L2     @ 800 [MHz]
       TClock @ 250 [MHz]
       DDR4    @ 800 [MHz]
       DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
DRAM:  2 GiB
MMC:   mv_sdh: 0
DBG: Calling spi_flash_probe from env_relocate_spec()
SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
SF: Detected N25Q128 with page size 64 KiB, total 16 MiB
PCI-e 0: Detected No Link.
PCI-e 1: Detected No Link.
USB2.0 0: Host Mode
USB3.0 1: Host Mode

Map:   Code:                    0x7fedc000:0x7ff975a8
       BSS:                     0x7ffef600
       Stack:                   0x7f4cbf20
       Heap:                    0x7f4cc000:0x7fedc000
       U-Boot Environment:      0x00100000:0x00110000 (SPI)

Board configuration detected:
Net:
|  port  | Interface | PHY address  |
|--------|-----------|--------------|
| egiga0 |   RGMII   |     0x00     |
| egiga1 |   RGMII   |     0x01     |
| egiga2 |   SGMII   |   In-Band    |
egiga0 [PRIME], egiga1, egiga2
Hit any key to stop autoboot:  0
reading ubldr.bin
277020 bytes read in 19 ms (13.9 MiB/s)
## Starting application at 0x00200000 ...
Consoles: U-Boot console
Compatible U-Boot API signature found @0x7f4dc280

FreeBSD/armv6 U-Boot loader, Revision 1.2
(Thu Feb 13 14:37:14 EST 2020 root@buildbot1-nyi.netgate.com)

DRAM: 2048MB
Number of U-Boot devices: 4
U-Boot env: loaderdev not set, will probe all devices.
Found U-Boot device: disk
  Probing all <unknown> devices...
  Checking unit=0 slice=<auto> partition=<auto>...
  Checking unit=1 slice=<auto> partition=<auto>...
  Checking unit=2 slice=<auto> partition=<auto>... good.
Booting from disk2s2a:
Loading /boot/defaults/loader.conf
console comconsole is invalid!
no valid consoles!
Available consoles:
    uboot
/boot/kernel/kernel data=0x19e4818+0x777e8 sdhci_transfer_data: Error detected in status(0x108000)!
disk2: real size != size

elf32_loadimage: read failed
can't load file '/boot/kernel/kernel': input/output error

Hit [Enter] to boot immediately, or any other key for command prompt.
Booting [/boot/kernel/kernel]...
disk2: real size != size
disk2: real size != size
disk2: real size != size
can't load 'kernel'

Type '?' for a list of commands, 'help' for more detailed help.
loader>
            A 1 Reply Last reply Reply Quote 0
            • A
              alpharulez @alpharulez
              last edited by

              DRAM: 2048MB
              Number of U-Boot devices: 4
              U-Boot env: loaderdev not set, will probe all devices.
              Found U-Boot device: disk
              Probing all <unknown> devices...
              Checking unit=0 slice=<auto> partition=<auto>...
              Checking unit=1 slice=<auto> partition=<auto>...
              Checking unit=2 slice=<auto> partition=<auto>... good.
              Booting from disk2s2a:
              Loading /boot/defaults/loader.conf
              console comconsole is invalid!
              no valid consoles!
              Available consoles:
              uboot
              /boot/kernel/kernel data=0x19e4818+0x777e8 sdhci_transfer_data: Error detected in status(0x108000)!
              disk2: real size != size

              elf32_loadimage: read failed
              can't load file '/boot/kernel/kernel': input/output error

              Hit [Enter] to boot immediately, or any other key for command prompt.

              Type '?' for a list of commands, 'help' for more detailed help.
              loader> boot -s
              Booting...
              disk2: real size != size
              disk2: real size != size
              disk2: real size != size
              can't load 'kernel'
              no bootable kernel
              loader>

              1 Reply Last reply Reply Quote 0
              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                That looks like it may be a hardware issue, but you might want to at least try reinstalling first. Your best bet is to contact support via https://go.netgate.com and they can get you an installer image, and they can help you out if you give them that console output as well.

                Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                Need help fast? Netgate Global Support!

                Do not Chat/PM for help!

                A 1 Reply Last reply Reply Quote 1
                • A
                  alpharulez @jimp
                  last edited by

                  So here is what I did:

                  Connected via serial
                  Interrupted boot
                  Dropped into single user shell (boot -s)
                  Ran fsck on media and fixed any issues
                  Reboot twice
                  Restored config
                  Reinstalled any missing packages
                  Back to normal...

                  Thankfully not a hardware issue at the moment... Fingers crossed!

                  Hope this helps someone.

                  Netgate should really get a fix for those device lights!!!

                  A stephenw10S 2 Replies Last reply Reply Quote 0
                  • A
                    alpharulez @alpharulez
                    last edited by

                    If that fsck does not work then please download image and reinstall pfsense.

                    Guide:
                    https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator @alpharulez
                      last edited by

                      @alpharulez said in Help! SG-3100 Fast blinking blue (circle) light on reboot - Not booting:

                      Netgate should really get a fix for those device lights!!!

                      Like the LEDs are too bright?
                      Seems like they worked as intended. The fast flash let you know it had not booted correctly.

                      What would you rather see?

                      Steve

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        alpharulez @stephenw10
                        last edited by

                        @stephenw10

                        Thanks for the check in.

                        I couldn’t find that issue about quick blue flashing lights as a specific boot issue when I had the incident. I googled away but I may have missed it in the documentation.

                        For starters something likes this guide https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123865&t=1613789835245

                        To be able to clearly identify an issue from the lights in the front panel.

                        Being able to control whether the lights can show and of course their brightness (maybe a timer too) please.

                        👍

                        1 Reply Last reply Reply Quote 0
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