Download pfSense+ 21.02

Ramosel

I've had 21.02 up and cooking for a week now... few little issues but no show stoppers. I do like to be ready for catastrophic failures. I've looked here and on the pfSense home page and all that seems available for download is 2.5 for the CE. How do I get a download location for 21.02?

Thanks,
Rick

stephenw10

Open a ticket with us: https://go.netgate.com/

We can get you the 21.02p1 images now.

We usually come back quickly on those but we are extremely busy currently.

Steve

johnpoz

Even when they are really busy - like the day 21.02 dropped.. The total time from when I opened a ticket for 21.02 image to when I had email with link to it, plus info I didn't even ask for - instructions on using, etc. was 28 minutes.. Which is just great service if you ask me..

When nothing really going on - I have had requests answered in 2 minutes ;)

I am not a paying support contract person - just someone asking for FE (now pfsense+) image from previous updates..

As an example of well this service is.. I am a paying customer for a different service.. And had a problem with my service (virtual server).. And put in a high priority ticket because my server was saying it was out of space - and took HOURS!! to get a response. They did fix the issue - but HOURS!!..

Here was my previous request for firmware from netgate - when they were not swamped..

I barely had time to hit submit on the request - and link was in my inbox..

Ramosel

@johnpoz John, I completely agree and wasn't complaining about their response. It's been years since I submitted a ticket... in fact the last time I did I had a phone number. So I'm asking: Where does one submit an online ticket? But Stephen responded.

Thanks!

Ramosel

@stephenw10 Thanks Steve, I did just that. At this point, no urgency.

Ramosel

@stephenw10 Again, thanks. Paighton sent everything over after I had called it a night. Downloaded what I needed this morning and have updated my restore docs with the info he sent. Over the years, I've found this the best way to get Murphy to look somewhere else to cause trouble.

Rick