Help I get this: "Unable to retrieve package information."

[Dilan123]

What can I do to get my packages? I get this information "Unable to retrieve package information."

[viragomann]

@dilan123
Can pfSense resolve host names?
Check with Diangnostic > DNS lookup.

[Gertjan]

@dilan123 said in Help I get this: "Unable to retrieve package information.":

What can I do to get my packages? I get this information "Unable to retrieve package information."

And no more details ? ? ?
Ok, I just pick one possible reason : Hook up the WAN cable.

Or :
Use console or SSH.
On the menu, use option 13.

You'll see the typical :

......
Enter an option: 13

>>> Updating repositories metadata...
Updating pfSense-core repository catalogue...
Fetching meta.conf: . done
Fetching packagesite.txz: . done
Processing entries: . done
pfSense-core repository update completed. 7 packages processed.
Updating pfSense repository catalogue...
Fetching meta.conf: . done
Fetching packagesite.txz: .......... done
Processing entries: .......... done
pfSense repository update completed. 509 packages processed.
All repositories are up to date.
Your packages are up to date
pfSense - Netgate Device ID: b879555ffde942ff9fa0

If it isn't able to connect with the Netgate / pfSense update servers, then it will tell you so.

@viragomann is right, the most favourite explanation is : DNS is broken for pfSense itself.
No need to repair. Just undo your DNS settings changes. The default settings work fine.

[TechnicalJohn]

Well, I'll chime in here... I started having trouble with this on Monday, May 10. But haven't had time to check this until today.

I updated my SG-1100 around May 1 which brought me over to PFSense Plus. I did this for a fresh router, and I did install a package after the upgrade. But I went to install more on May 10 and got errors.

repo01.netgate.com is resolving for me to 162.208.119.40. But if I try to run "pkg update" from the Command Prompt page:

Updating pfSense-core repository catalogue...
1078788096:error:141F0006:SSL routines:tls_construct_cert_verify:EVP lib:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_lib.c:283:
Certificate verification failed for /C=US/ST=Texas/L=Austin/O=Rubicon Communications, LLC (Netgate)/CN=repo01.netgate.com
1078788096:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
Child process pid=38531 terminated abnormally: Segmentation fault

This is my /usr/local/etc/pkg/repos/pfSense.conf

FreeBSD: { enabled: no }

pfSense-core: {
  url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-core",
  mirror_type: "srv",
  signature_type: "fingerprints",
  fingerprints: "/usr/local/share/pfSense/keys/pkg",
  enabled: yes
}

pfSense: {
  url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-pfSense_plus-v21_02_2",
  mirror_type: "srv",
  signature_type: "fingerprints",
  fingerprints: "/usr/local/share/pfSense/keys/pkg",
  enabled: yes
}

[TechnicalJohn]

@dilan123

Looks like it's all working again today! You might want to see if it's working for you too.