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    Help I get this: "Unable to retrieve package information."

    pfSense Packages
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    • D
      Dilan123 last edited by

      What can I do to get my packages? I get this information "Unable to retrieve package information."

      V Gertjan T 3 Replies Last reply Reply Quote 1
      • V
        viragomann @Dilan123 last edited by

        @dilan123
        Can pfSense resolve host names?
        Check with Diangnostic > DNS lookup.

        1 Reply Last reply Reply Quote 0
        • Gertjan
          Gertjan @Dilan123 last edited by

          @dilan123 said in Help I get this: "Unable to retrieve package information.":

          What can I do to get my packages? I get this information "Unable to retrieve package information."

          And no more details ? ? ?
          Ok, I just pick one possible reason : Hook up the WAN cable.

          Or :
          Use console or SSH.
          On the menu, use option 13.

          You'll see the typical :

          ......
          Enter an option: 13
          
          >>> Updating repositories metadata...
          Updating pfSense-core repository catalogue...
          Fetching meta.conf: . done
          Fetching packagesite.txz: . done
          Processing entries: . done
          pfSense-core repository update completed. 7 packages processed.
          Updating pfSense repository catalogue...
          Fetching meta.conf: . done
          Fetching packagesite.txz: .......... done
          Processing entries: .......... done
          pfSense repository update completed. 509 packages processed.
          All repositories are up to date.
          Your packages are up to date
          pfSense - Netgate Device ID: b879555ffde942ff9fa0
          

          If it isn't able to connect with the Netgate / pfSense update servers, then it will tell you so.

          @viragomann is right, the most favourite explanation is : DNS is broken for pfSense itself.
          No need to repair. Just undo your DNS settings changes. The default settings work fine.

          No "help me" PM's please. Use the forum.

          T 1 Reply Last reply Reply Quote 0
          • T
            TechnicalJohn @Gertjan last edited by TechnicalJohn

            Well, I'll chime in here... I started having trouble with this on Monday, May 10. But haven't had time to check this until today.

            I updated my SG-1100 around May 1 which brought me over to PFSense Plus. I did this for a fresh router, and I did install a package after the upgrade. But I went to install more on May 10 and got errors.

            repo01.netgate.com is resolving for me to 162.208.119.40. But if I try to run "pkg update" from the Command Prompt page:

            Updating pfSense-core repository catalogue...
            1078788096:error:141F0006:SSL routines:tls_construct_cert_verify:EVP lib:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_lib.c:283:
            Certificate verification failed for /C=US/ST=Texas/L=Austin/O=Rubicon Communications, LLC (Netgate)/CN=repo01.netgate.com
            1078788096:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
            Child process pid=38531 terminated abnormally: Segmentation fault
            

            This is my /usr/local/etc/pkg/repos/pfSense.conf

            FreeBSD: { enabled: no }
            
            pfSense-core: {
              url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-core",
              mirror_type: "srv",
              signature_type: "fingerprints",
              fingerprints: "/usr/local/share/pfSense/keys/pkg",
              enabled: yes
            }
            
            pfSense: {
              url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-pfSense_plus-v21_02_2",
              mirror_type: "srv",
              signature_type: "fingerprints",
              fingerprints: "/usr/local/share/pfSense/keys/pkg",
              enabled: yes
            }
            
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            • T
              TechnicalJohn @Dilan123 last edited by

              @dilan123

              Looks like it's all working again today! You might want to see if it's working for you too.

              1 Reply Last reply Reply Quote 0
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