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Help I get this: "Unable to retrieve package information."

Scheduled Pinned Locked Moved pfSense Packages
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  • D
    Dilan123
    last edited by May 13, 2021, 12:24 PM

    What can I do to get my packages? I get this information "Unable to retrieve package information."

    V G T 3 Replies Last reply May 13, 2021, 12:40 PM Reply Quote 2
    • V
      viragomann @Dilan123
      last edited by May 13, 2021, 12:40 PM

      @dilan123
      Can pfSense resolve host names?
      Check with Diangnostic > DNS lookup.

      1 Reply Last reply Reply Quote 0
      • G
        Gertjan @Dilan123
        last edited by May 13, 2021, 1:30 PM

        @dilan123 said in Help I get this: "Unable to retrieve package information.":

        What can I do to get my packages? I get this information "Unable to retrieve package information."

        And no more details ? ? ?
        Ok, I just pick one possible reason : Hook up the WAN cable.

        Or :
        Use console or SSH.
        On the menu, use option 13.

        You'll see the typical :

        ......
        Enter an option: 13
        
        >>> Updating repositories metadata...
        Updating pfSense-core repository catalogue...
        Fetching meta.conf: . done
        Fetching packagesite.txz: . done
        Processing entries: . done
        pfSense-core repository update completed. 7 packages processed.
        Updating pfSense repository catalogue...
        Fetching meta.conf: . done
        Fetching packagesite.txz: .......... done
        Processing entries: .......... done
        pfSense repository update completed. 509 packages processed.
        All repositories are up to date.
        Your packages are up to date
        pfSense - Netgate Device ID: b879555ffde942ff9fa0
        

        If it isn't able to connect with the Netgate / pfSense update servers, then it will tell you so.

        @viragomann is right, the most favourite explanation is : DNS is broken for pfSense itself.
        No need to repair. Just undo your DNS settings changes. The default settings work fine.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        T 1 Reply Last reply May 13, 2021, 4:29 PM Reply Quote 0
        • T
          TechnicalJohn @Gertjan
          last edited by TechnicalJohn May 13, 2021, 4:29 PM May 13, 2021, 4:29 PM

          Well, I'll chime in here... I started having trouble with this on Monday, May 10. But haven't had time to check this until today.

          I updated my SG-1100 around May 1 which brought me over to PFSense Plus. I did this for a fresh router, and I did install a package after the upgrade. But I went to install more on May 10 and got errors.

          repo01.netgate.com is resolving for me to 162.208.119.40. But if I try to run "pkg update" from the Command Prompt page:

          Updating pfSense-core repository catalogue...
          1078788096:error:141F0006:SSL routines:tls_construct_cert_verify:EVP lib:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_lib.c:283:
          Certificate verification failed for /C=US/ST=Texas/L=Austin/O=Rubicon Communications, LLC (Netgate)/CN=repo01.netgate.com
          1078788096:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/build/plus-crossbuild-2102_2-aarch64/sources/FreeBSD-src/crypto/openssl/ssl/statem/statem_clnt.c:1915:
          Child process pid=38531 terminated abnormally: Segmentation fault
          

          This is my /usr/local/etc/pkg/repos/pfSense.conf

          FreeBSD: { enabled: no }
          
          pfSense-core: {
            url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-core",
            mirror_type: "srv",
            signature_type: "fingerprints",
            fingerprints: "/usr/local/share/pfSense/keys/pkg",
            enabled: yes
          }
          
          pfSense: {
            url: "pkg+https://repo.netgate.com/pkg/pfSense_plus-v21_02_2_aarch64-pfSense_plus-v21_02_2",
            mirror_type: "srv",
            signature_type: "fingerprints",
            fingerprints: "/usr/local/share/pfSense/keys/pkg",
            enabled: yes
          }
          
          1 Reply Last reply Reply Quote 0
          • T
            TechnicalJohn @Dilan123
            last edited by May 15, 2021, 3:26 PM

            @dilan123

            Looks like it's all working again today! You might want to see if it's working for you too.

            1 Reply Last reply Reply Quote 0
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