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    My CE on Protectli FW2 can’t access updates

    Installation and Upgrades
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    • D
      DominikHoffmann last edited by

      I have a Protectli FW2 with pfSense CE installed on it at the location of a church retreat center, for which I volunteer. I go there once a month at most.

      Checking on whether there is an update, I am seeing that there is something newer than the 2.5.0 that’s installed. Going to System→Update the page is stuck on “Retrieving.” What could be the cause of that?

      It couldn’t be the network speed: 2 ms latency, 24 Mbit/s ↓, 24 Mbit/s ↑.

      I had encountered this with this hardware before, when I tried to update 2.4.4 to 2.5.0. I ended up reinstalling the pfSense CE distro from scratch.

      KOM D 2 Replies Last reply Reply Quote 0
      • KOM
        KOM @DominikHoffmann last edited by

        @dominikhoffmann Check that DNS is working and pfSense can resolve a domain via Diagnostics - DNS Lookup.

        D 1 Reply Last reply Reply Quote 1
        • D
          DominikHoffmann @KOM last edited by

          @kom: Yes, thank you! It was able to resolve www.c*n.com (🤮) just fine. It must be something else.

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          • D
            DominikHoffmann @DominikHoffmann last edited by

            By the way, I am working with my ISP to give me a static IP, so I can use OpenVPN to administer the pfSense box.

            At some point they had switched to giving their customers double-NATted IP addresses. That killed being able to reach the network from the outside, even with an open ssh port. It certainly made the OpenVPN server I have running on that box unreachable.

            In other words, I cannot now test other aspects of the configuration, until I am on location again. Hopefully, I will get a static IP soon.

            KOM 1 Reply Last reply Reply Quote 0
            • KOM
              KOM @DominikHoffmann last edited by

              @dominikhoffmann If you have console access, you could try the upgrade from there via menu option 13 or running a shell and doing it from the command line:

              #pfSense-upgrade
              
              D 1 Reply Last reply Reply Quote 1
              • D
                DominikHoffmann @KOM last edited by

                @kom: I could try that, because I do have console access through ssh. However, I definitely still would very much like to understand, why the regular is not working, if it ends up working through the console.

                KOM 1 Reply Last reply Reply Quote 0
                • KOM
                  KOM @DominikHoffmann last edited by

                  @dominikhoffmann You might get more feedback if something goes wrong if you run via console.

                  1 Reply Last reply Reply Quote 1
                  • stephenw10
                    stephenw10 Netgate Administrator last edited by

                    Yup upgrading at the console will give you far more error output.

                    You can also try running pkg -d update. That will show even more error output if there are issues reaching the update repo.

                    Steve

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