PPPOE - Fibre issues

[ENWOD]

Hi all,

I'm having issues with my fibre connection. I'm in the UK and have a supplier that provided some PPPOE details and this was working fine.

I've since switched suppliers and for some reason can't connect (using similar login details and a process with the new supplier).

I've connected using a laptop and PPPOE connection and can confirm this works. I've also spoken with my new fibre supplier and they have said that they aren't able to see a MAC address for my PfSense router their end. I've tried using the spoof feature but this seems to be the only reason my router is not achieving a connection. Any ideas?

[DaddyGo]

@enwod said in PPPOE - Fibre issues:

MAC address for my PfSense router their end.

Hi,

What HW are you using?
I need the first 3 segments of MAC,

BTW:

I encountered this problem, which is due to the strict MAC filtering of the service provider (ISPs)

so, use "spoofed", well known manufactures MAC address block, Intel, Cisco, Supermicro, etc....