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    504 Gateway Time-out

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • D
      dwighthenry61
      last edited by

      504 Gateway Time-out trying to update firmware from the dashboard. The page is trying to access the appliance LAN at https://192.168.2.1/pkg_mgr_install.php?id=firmware. If I click on the System->update menu it takes a long time to open that page, and after a long time spinning reports that it is unable to update. I am on a SG 3100 trying to upgrade from 21.05 to 21.05.1.

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      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        Sounds like it's having trouble reaching the update servers or is doing so extremely slowly.

        Open an SSH connection to the firewall, or the serial console, and try to update it from the shell using:

        pfSense-upgrade -d
        

        See what that command outputs.

        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

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        D 2 Replies Last reply Reply Quote 0
        • S
          SteveITS Galactic Empire @dwighthenry61
          last edited by

          @dwighthenry61 Is DNS running?

          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
          Upvote ๐Ÿ‘ helpful posts!

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          • D
            dwighthenry61 @SteveITS
            last edited by

            @steveits yes DNS is running. I am using unbound.

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            • D
              dwighthenry61 @jimp
              last edited by

              @jimp ill try it when I get back home tomorrow, thank you.

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              • D
                dwighthenry61 @jimp
                last edited by

                @jimp tried running the command, got a command not found.

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                • jimpJ
                  jimp Rebel Alliance Developer Netgate
                  last edited by

                  Make sure you type it exactly as shown, including the capital S in pfSense-upgrade -d

                  Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                  Need help fast? Netgate Global Support!

                  Do not Chat/PM for help!

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                  • D
                    dwighthenry61 @jimp
                    last edited by

                    This post is deleted!
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                    • D
                      dwighthenry61 @jimp
                      last edited by

                      @jimp the return message is
                      Updating repositories metadata...
                      Updating pfSense-core repository catalogue...
                      Aug 17 18:40:00 pfSense syslogd: /var/log/watchdogd.log: No such file or directory

                      I checked the folder and see that there is a watchdogd file, but it does not have the .log extension. Should I change that??

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                      • jimpJ
                        jimp Rebel Alliance Developer Netgate
                        last edited by

                        That message isn't likely to be related.

                        Does nothing else show up at all?

                        And you did run that from a console shell prompt or SSH, right? Not from the GUI.

                        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          dwighthenry61 @jimp
                          last edited by

                          @jimp yes sir, from the shell prompt.

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