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    PPPOE wan will not connect -

    Scheduled Pinned Locked Moved General pfSense Questions
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    • G
      gerryatric @gerryatric
      last edited by

      @gerryatric ok yes I followed those details.
      now the logs are fairly clean

      Sep 14 19:29:14 syslogd sendto: Host is down
      Sep 14 19:29:13 syslogd sendto: Host is down
      Sep 14 19:29:13 ppp 98339 [wan_link0] PPPoE: Connecting to 'IINET'
      Sep 14 19:29:13 syslogd sendto: Host is down
      Sep 14 19:29:13 syslogd sendto: Host is down
      Sep 14 19:29:13 ppp 98339 [wan_link0] Link: reconnection attempt 105
      Sep 14 19:29:13 syslogd sendto: Host is down
      Sep 14 19:29:11 syslogd sendto: Host is down
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 ppp 98339 [wan_link0] Link: reconnection attempt 105 in 3 seconds
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 ppp 98339 [wan_link0] LCP: Down event
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 ppp 98339 [wan_link0] Link: DOWN event
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 syslogd sendto: Host is down
      Sep 14 19:29:10 ppp 98339 [wan_link0] PPPoE connection timeout after 9 seconds

      B 1 Reply Last reply Reply Quote 0
      • B
        biggsy @gerryatric
        last edited by

        @gerryatric

        Try removing the Service name "IINET".

        G GertjanG 2 Replies Last reply Reply Quote 0
        • G
          gerryatric @biggsy
          last edited by

          @biggsy did that before. no luck

          1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan @biggsy
            last edited by Gertjan

            @biggsy said in PPPOE wan will not connect -:

            Try removing the Service name "IINET".

            See the log file above.
            Search for that one moment where everything goes well : "bri-apt-wic-bras207".
            pfSense sends always the same data, but the connection doesn't come up often.
            And if it comes up, and 'identification' works out well (so : all local settings are ok !!) then connection is dropped right after tat moment.

            Way back, their was the hard core PPPOE connect method :
            Shut down everything.
            Start the modem - and wait for at least 5 minutes.
            Now start pfSense.
            If that doesn't work.
            Shut down everything.
            Wait for 24 houres (I know ... it's just a test)
            Now start modem and wait at least 5 minutes.
            Start pfSense.

            The thing that bothers that : why some other device can connect ?
            And did you test this : your PC can also do 'PPPoE' : select that type of connection, connect the PC to the modem, and check if it connects.

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Were you able to get a connection log from either of the other devices that can connect?

              1 Reply Last reply Reply Quote 0
              • G
                gerryatric @Gertjan
                last edited by

                @gertjan Hi Steve. Sorry for delay.
                Was trying to get a fresh perspective on all of the issues.
                I have done what you suggested above. no change except the log files shrank to up and down mostly :) over and over again.
                I even tried spoofing the mac address on the Wan interface and no luck
                If I change it from PPPOE to DHCP, I get a green Wan interface immediately with 0.0.0.0 as an IP. obviously because there is no authentication happening there.
                I am not sure what else to try here.
                Fresh installs, changes, guides, forums, I am stumped.
                Why is it so difficult., When the USG PRO just works

                fireodoF GertjanG B 3 Replies Last reply Reply Quote 0
                • fireodoF
                  fireodo @gerryatric
                  last edited by

                  @gerryatric said in PPPOE wan will not connect -:

                  When the USG PRO just works

                  Can you get by any chance from the USG a connect log that shows how the USG makes the connection? That might be helpful.

                  Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                  SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                  pfsense 2.8.0 CE
                  Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                  1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan @gerryatric
                    last edited by Gertjan

                    @gerryatric said in PPPOE wan will not connect -:

                    When the USG PRO just works

                    Then I repeat :

                    @stephenw10 said in PPPOE wan will not connect -:

                    Were you able to get a connection log from either of the other devices that can connect?

                    Or this one :

                    @stephenw10 said in PPPOE wan will not connect -:

                    Check the ppp logs in the ER or any other router that does connect.

                    For example :

                    USG WAN Logs

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 0
                    • B
                      biggsy @gerryatric
                      last edited by

                      @gerryatric

                      I just found something over on Whirlpool that suggests setting an MTU of 1500 and disabling VJ compression (Interfaces > PPPs > Edit, Advanced Options).

                      The poster then edited to say an MTU of 1500 was enough.

                      link text

                      G GertjanG 2 Replies Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Mmm, easy test at least.

                        1 Reply Last reply Reply Quote 0
                        • G
                          gerryatric @biggsy
                          last edited by

                          @biggsy Hi
                          Same issue. that didn't do anything either sadly

                          G 1 Reply Last reply Reply Quote 0
                          • G
                            gerryatric @gerryatric
                            last edited by

                            @gerryatric The MTU setting on my Wan port on the USG is 1440
                            Apparently it needed to be lower to get the speed up.
                            When I first connected I had 1492 in .
                            I couldn't get above 200mbps.
                            So I rang IINEt and to get Ultrafast speed on fibre, you need to lower the MTU. They gave me a couple numbers and 1440 worked the best.

                            1 Reply Last reply Reply Quote 0
                            • GertjanG
                              Gertjan @biggsy
                              last edited by Gertjan

                              The MTU when using pppoe, in the inside, can never be 1500.
                              Classic pppoe is 1472 or something close to that.
                              Yours is encapsed in a VLAN, so even less ?
                              Dono what an MRU is.

                              Btw : you can determine what the best value is :
                              ping with a given packet size (the default is 60 bytes so it always passes) - and check the answers for 'fragmentation'.
                              Repeat the test, start at 1400, and add 4 on every next test.
                              As soon as 'fragmented comes back, you found your MTU value.
                              There are many how-to available on the net.

                              This test needs a working connection, of course.

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              G 1 Reply Last reply Reply Quote 0
                              • G
                                gerryatric @Gertjan
                                last edited by

                                @gertjan yep I did that with IINEt when setting up the USG, we deduced that 1440 was the best settings with the ping.
                                That still doesn't explain why it won't connect though.

                                B 1 Reply Last reply Reply Quote 0
                                • B
                                  biggsy @gerryatric
                                  last edited by biggsy

                                  @gerryatric

                                  In your earlier logs, just after the ntp lines @Gertjan referenced, there is this sequence:

                                  192.168.200.3	Sep 14 12:01:18		daemon	info	ppp[52996]	[wan]   118.208.207.22 -> 10.20.26.62
                                  192.168.200.3	Sep 14 12:01:18		daemon	info	ppp[52996]	[wan]   118.208.207.22 -> 10.20.26.62
                                  192.168.200.3	Sep 14 12:01:19		user	notice	check_reload_status[374]	rc.newwanip starting pppoe0
                                  192.168.200.3	Sep 14 12:01:19		daemon	info	ppp[52996]	[wan] IFACE: Up event
                                  192.168.200.3	Sep 14 12:01:19		daemon	info	ppp[52996]	[wan] IFACE: Up event
                                  192.168.200.3	Sep 14 12:01:19		daemon	info	ppp[52996]	[wan] IFACE: Rename interface ng0 to pppoe0
                                  192.168.200.3	Sep 14 12:01:19		daemon	info	ppp[52996]	[wan] IFACE: Rename interface ng0 to pppoe0
                                  192.168.200.3	Sep 14 12:01:20		ntp	info	ntpd[99177]	Listen normally on 36 pppoe0 118.208.207.22:123
                                  192.168.200.3	Sep 14 12:01:20		ntp	info	ntpd[99177]	Listen normally on 37 pppoe0 [fe80::215:17ff:febf:f4cc%8]:123
                                  192.168.200.3	Sep 14 12:01:20		daemon	err	php-fpm[24661]	/rc.newwanip: rc.newwanip: Info: starting on pppoe0.
                                  192.168.200.3	Sep 14 12:01:20		daemon	err	php-fpm[24661]	/rc.newwanip: rc.newwanip: on (IP address: 118.208.207.22) (interface: WAN[wan]) (real interface: pppoe0).
                                  192.168.200.3	Sep 14 12:01:20		user	warning	dpinger[93646]	send_interval 500ms  loss_interval 2000ms  time_period 60000ms  report_interval 0ms  data_len 1  alert_interval 1000ms  latency_alarm 500ms  loss_alarm 20%  dest_addr 10.20.26.62  bind_addr 118.208.207.22  identifier "WAN_PPPOE "
                                  192.168.200.3	Sep 14 12:01:22		user	warning	dpinger[93646]	WAN_PPPOE 10.20.26.62: Alarm latency 0us stddev 0us loss 100%
                                  192.168.200.3	Sep 14 12:01:22		daemon	info	rc.gateway_alarm[95871]	>>> Gateway alarm: WAN_PPPOE (Addr:10.20.26.62 Alarm:1 RTT:0.000ms RTTsd:0.000ms Loss:100%)
                                  192.168.200.3	Sep 14 12:01:22		user	notice	check_reload_status[374]	updating dyndns WAN_PPPOE
                                  

                                  I'm just wondering where that 10.20.26.62 might have come from. Not something I'd expect iiNet to set.

                                  Could that be one of your home subnets?

                                  Edit: Or are you perhaps running a PPPoE server on your USG or ER?

                                  G 1 Reply Last reply Reply Quote 0
                                  • G
                                    gerryatric @biggsy
                                    last edited by

                                    @biggsy Hi Phil
                                    I have no idea where that is coming from. It isn't there immediately.
                                    I have no gear on the local lan producing a 10.20.26.0 range at all
                                    I am running ZeroTier SD Wan software on some of my nodes but that is machine dependent. must have a client installed. and it is not in that range anyway.
                                    I do not know where that is coming from

                                    B 1 Reply Last reply Reply Quote 0
                                    • B
                                      biggsy @gerryatric
                                      last edited by biggsy

                                      @gerryatric

                                      I think we need to find what's handing out that RFC1918 address. That looks like it's totally confusing PPPoE on your WAN.

                                      Maybe a port mirror on the SR2024 and packet capture would tell us. I can't help with the Cisco stuff, unfortunately.

                                      Maybe not. Seems the SR2024 is unmanaged.

                                      G 1 Reply Last reply Reply Quote 0
                                      • G
                                        gerryatric @biggsy
                                        last edited by

                                        @biggsy yes it is just an unmanaged switch used to split the nbn signal is all. has the usg and the edgerouter connected to it

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Having a private IP as the gateway for PPPoE is not that unusual and works fine. Both of mine are like that. Is that public IP in a range you expect?

                                          I still find it odd that you are able to connect more that one client at a time though. Especially in a setup where it appears the password is not checked.

                                          Steve

                                          P 1 Reply Last reply Reply Quote 0
                                          • P
                                            Patch @stephenw10
                                            last edited by

                                            @stephenw10 said in PPPOE wan will not connect -:

                                            I still find it odd that you are able to connect more that one client at a time

                                            Agree
                                            Would suggest connecting just one pfsense client as a test.

                                            G 1 Reply Last reply Reply Quote 0
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