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HELP!! Can not get my new pfsense install connected to my ISP and don't have internet!

General pfSense Questions
esxi pfsense setup pfsense 2.5 isp issues
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  • L
    leumasstudios
    last edited by Sep 29, 2021, 12:05 AM

    Good evening everyone,

    I've got an issue with a new pfsense 2.5.2 router I'm setting up in my apartment and I'm wondering if you might be able to and interested in giving me a hand with an issue I'm having.

    I have ESXi 6.5 running on one of my servers, and a vm of pfsense on that.

    My ISP locks each apartment down to one MAC address per apartment, so this evening I gave them a call and changed the MAC address to the one on the dedicated NIC I'll be using for my WAN interface.

    I set up pfsense so it's all up and running and visible on the LAN, however for some reason I can't figure out, It won't connect to the WAN.

    If you have any ideas, it would be greatly
    appreciated!

    Here's the breakdown of the setup:
    My isp jack is plugged into a dedicated single port 1gig NIC with the MAC ending in 63:e3.
    I have ESXi set with only pfsense using that NIC.
    In the virtual switch, I made sure the mac address is the same one that ends in 63:e3
    In pfsense, I set it up to be the gateway with the wan port being the NIC that ends in 63:e3, and made sure to set the MAC address in pfsense to 63:e3.
    On a completely different NIC, I set up the lan.
    Pfsense boots, acts normal, can manage everything on the lan, but can't connect to the WAN.
    I can see pfsense receives one packet from my isp, as pfsense keeps sending more and more.

    I have tried everything I can think of however it still won't connect, and my isp is absolute that it's not on their end.

    Thank you so much for you time!

    Samuel

    G S 2 Replies Last reply Sep 29, 2021, 11:20 AM Reply Quote 0
    • G
      Gertjan @leumasstudios
      last edited by Sep 29, 2021, 11:20 AM

      @leumasstudios

      "Break the issue in small parts".

      Step 1 : install pfSense bare bone - and see for yourself that it works out of the box.
      Step 2 : add a layer of complexity : install pfSense an a VM. Use, for example, one of the examples in the pfSense manual. It doesn't matter that these examples do not fit your needs. Just make it work.
      Step 3 : Repeat step 2 - and this time add you own 'things'. If this fails, you know where the issue is.

      Btw : I'm using myself a VM based pfSense @home. I used the build in Hyper-V, as it comes with every copy of "W10-Pro".

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator @leumasstudios
        last edited by Oct 1, 2021, 1:15 PM

        @leumasstudios said in HELP!! Can not get my new pfsense install connected to my ISP and don't have internet!:

        and made sure to set the MAC address in pfsense to 63:e3.

        That seems suspicious. You should not need to set the MAC address if it's using a dedicated NIC (pass through). If you did it implies something else is using that MAC and spoofing it in pfSense will break layer 2. It sounds like you may have ended up with ESXi using that MAC.

        Steve

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