SG-4860 Red Status Light
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I called support since i didnt know level of support on our pfsense. They advised it was community and they advised to create a ticket because the pfsense sg-4860 had a red status light and no console output. Any assistance would be wonderful.
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Did you open a ticket?
If the Status LED is stays red or stays red and then goes out after some minutes it's probably a hardware failure.
Steve
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It's most likely the Intel Atom C2xxx clock signal component failure thing. I have an SG-4860 that acted the same way, like 3 or so years ago. Was still under warranty and got fixed. It's all over the forum too, just do a search.
https://forum.netgate.com/topic/111226/intel-atom-c2xxx-lpc-failures
https://www.netgate.com/blog/clock-signal-component-issue
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@stephenw10 Please excuse my ignorance but how? On netgates website the only way you can create a ticket is with a support contract.
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@akuma1x Thanks, when looking up the error everyone seems to be pointing to that as the issue.
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You can create an account and open a ticket for a hardware issue:
https://go.netgate.com/Steve
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@stephenw10 said in SG-4860 Red Status Light:
You can create an account and open a ticket for a hardware issue:
https://go.netgate.com/@blaznet Hopefully you have done as Steve recommended. When my SG-4860 died with seemingly the same failure mode, I sorta went into panic. It was a lot of money and out of warranty. I sent it overnight per their direction. When they got it, they analyzed it and sent me another. Total down time was about 5 days. I think I just paid the shipping. Netgate has been really good about standing behind their hardware, especially on known issues. You may have a different outcome but I was very pleased with how they handled my SG-4860's death... and resurrection.
The replacement has been running a couple of years now. Being a retired EE (amongst other things) my research on some of the suspected components looks like they don't like prolonged heat soak. My SG-4860 is in an area that is always about the same temperature but does get a bit warmer in summer months. As a precaution now, I just drop a small muffin fan with soft feet over the top vent for about 10 weeks every summer. I try to keep the CPU cores under 110° F year round. The rest of the components seem to follow suit.
But, I learned my lesson and I just bought a spare SG-4860.
