Netgate 3100, nut and Cyberpower UPS Issue
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I have a Netgate 3100 with 21.05.2 version of PfSense, which is connected to a Cyberpower UPS with the proper USB cable. The nut package (2.7.4_8) is installed. Yesterday we had a power outage in Western NY and for the first time the power did no come back before the UPS run out of power. I was expecting NUT to gracefully shutdown the router, but it seems it did not happen. Log info below:
Dec 11 19:40:17 upsmon 58817 UPS Macedo on line power
Dec 11 19:40:22 upsmon 58817 UPS Macedo on battery
Dec 11 19:42:18 upsmon 58817 UPS Macedo on line power
Dec 11 19:42:23 upsmon 58817 UPS Macedo on battery
Dec 11 20:00:00 php 32915 [pfBlockerNG] Starting cron process.
Dec 11 20:00:04 php 32915 [pfBlockerNG] No changes to Firewall rules, skipping Filter Reload
Dec 11 21:00:00 php 63132 [pfBlockerNG] Starting cron process.
Dec 11 21:00:04 php 63132 [pfBlockerNG] No changes to Firewall rules, skipping Filter Reload
Dec 11 22:00:00 php 93210 [pfBlockerNG] Starting cron process.
Dec 11 22:00:04 php 93210 [pfBlockerNG] No changes to Firewall rules, skipping Filter Reload
Dec 11 23:03:10 syslogd kernel boot file is /boot/kernel/kernel
Dec 11 23:03:10 kernel ---<<BOOT>>---
Dec 11 23:03:10 kernel Copyright (c) 1992-2021 The FreeBSD Project.These are the info I have when I check the nut service:
UPS Status
Name: Macedo@localhost
Summary status: On line
Runtime (H:M:S): 2:55:30
UPS Load:
0%
Battery charge:
100%
Battery voltage: 24.0
Input voltage: 121.0
Last test result: No test initiated
UPS DetailThis table contains all the variables reported by the UPS via the upsc command. Note that many UPSs report only a subset of the available variables. Also note that some UPSs, particularly those using usbhid, may report an incorrect value for a variable. This is generally not a cause for concern. For additional information, see the Network UPS Tools site
Variable Value
battery.charge 100
battery.charge.low 10
battery.charge.warning 20
battery.mfr.date CPS
battery.runtime 10530
battery.runtime.low 300
battery.type PbAcid
battery.voltage 24.0
battery.voltage.nominal 24
device.mfr CPS
device.model CP1000PFCLCD
device.serial 000000000000
device.type ups
driver.name usbhid-ups
driver.parameter.pollfreq 30
driver.parameter.pollinterval 2
driver.parameter.port auto
driver.parameter.synchronous no
driver.version 2.7.4
driver.version.data CyberPower HID 0.4
driver.version.internal 0.41
input.transfer.high 139
input.transfer.low 88
input.voltage 121.0
input.voltage.nominal 120
output.voltage 137.0
ups.beeper.status disabled
ups.delay.shutdown 20
ups.delay.start 30
ups.load 0
ups.mfr CPS
ups.model CP1000PFCLCD
ups.productid 0501
ups.realpower.nominal 600
ups.serial 000000000000
ups.status OL
ups.test.result No test initiated
ups.timer.shutdown -60
ups.timer.start -60
ups.vendorid 0764If the shutdown did not happen properly, what setting do I have to change to make it work?
Thanks!
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@jostermacedo As pertains to NUT and your model of UPS, I don't know, but as a test process, here's what I've done in the past:
plug the power for the monitoring device into a different power outlet than the UPS
plug the USB cable from the UPS to the device that is monitoringThat lets you pull the power cable on the UPS, leaves the device powered but the monitoring device should see the UPS go off power and start to do it's thing.
You could also hook up the console cable to the SG3100 and see what it says; perhaps the shutdown events aren't logged correctly? -
@mer said in Netgate 3100, nut and Cyberpower UPS Issue:
@jostermacedo As pertains to NUT and your model of UPS, I don't know, but as a test process, here's what I've done in the past:
plug the power for the monitoring device into a different power outlet than the UPS
plug the USB cable from the UPS to the device that is monitoringThat lets you pull the power cable on the UPS, leaves the device powered but the monitoring device should see the UPS go off power and start to do it's thing.
You could also hook up the console cable to the SG3100 and see what it says; perhaps the shutdown events aren't logged correctly?The shutdown was not done as intended. I found this on the log once the system was up again:
Dec 11 23:03:10 kernel WARNING: / was not properly dismounted
Dec 11 23:03:10 kernel WARNING: /:mount pending error: blocks 800 files 110 -
J jostermacedo referenced this topic on
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J jostermacedo referenced this topic on
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What do you have in
/usr/local/etc/nut/upsmon.conf?Steve
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G Gertjan referenced this topic on
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J jostermacedo referenced this topic on
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@stephenw10 said in Netgate 3100, nut and Cyberpower UPS Issue:
What do you have in
/usr/local/etc/nut/upsmon.conf?Steve
Hi Steve, how can I see the contents of this file? Can be a command through the GUI or do I have to connect to the console port to see it?
Joster
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@jostermacedo Diagnostics menu, Command Prompt should let you enter something like "cat /usr/local/etc/nut/upsmon.conf"
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Yup, that^ or you can just open it in Diag > Edit File.
Steve
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@stephenw10 said in Netgate 3100, nut and Cyberpower UPS Issue:
Yup, that^ or you can just open it in Diag > Edit File.
Steve
This is the output of the command above:
MONITOR Macedo 1 local-monitor 9c0be71e217573e68122 master
SHUTDOWNCMD "/sbin/shutdown -p +0"
POWERDOWNFLAG /etc/killpower -
@jostermacedo
@stephenw10 is the SG3100 arm based like the 2100? If so does it actually power off when you do shutdown -p? -
Hmm, the default options then.
I don't actually run NUT but as I understand it that should shutdown the firewall when the UPS reports battery low, which looks like 10% as configured. It may require a different value there if your UPS doesn't give enough time to shutdown after signally low.
When you pull the plug do you see the expected values reported?
Steve
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@stephenw10 said in Netgate 3100, nut and Cyberpower UPS Issue:
Hmm, the default options then.
I don't actually run NUT but as I understand it that should shutdown the firewall when the UPS reports battery low, which looks like 10% as configured. It may require a different value there if your UPS doesn't give enough time to shutdown after signally low.
When you pull the plug do you see the expected values reported?
Steve
Steve, but if the UPS reported battery low, shouldn't that be shown on the log? I'll test it tonight once I'm at home.
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I would expect it to. But, for example, maybe the batteries are toast or uncalibrated and it gets to 20% and then just shuts off.
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@mer said in Netgate 3100, nut and Cyberpower UPS Issue:
is the SG3100 arm based like the 2100? If so does it actually power off when you do shutdown -p?
It is. If you Halt it, it will stop everything and show a message on the console to the effect that it's OK to power off. But that should be a clean shutdown from the OS standpoint.
@jostermacedo How old is the UPS? In general UPS battery life (at least for APC, which we use for clients) is around 3-6 years depending on how often it goes on battery. I have seen multiple old UPSs over the years where the UPS thought its battery was fine but the biweekly self test powered off an attached PC because the battery couldn't produce the power needed. Similar to what stephenw is describing.
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@steveits said in Netgate 3100, nut and Cyberpower UPS Issue:
@mer said in Netgate 3100, nut and Cyberpower UPS Issue:
is the SG3100 arm based like the 2100? If so does it actually power off when you do shutdown -p?
It is. If you Halt it, it will stop everything and show a message on the console to the effect that it's OK to power off. But that should be a clean shutdown from the OS standpoint.
@jostermacedo How old is the UPS? In general UPS battery life (at least for APC, which we use for clients) is around 3-6 years depending on how often it goes on battery. I have seen multiple old UPSs over the years where the UPS thought its battery was fine but the biweekly self test powered off an attached PC because the battery couldn't produce the power needed. Similar to what stephenw is describing.
The UPS was bought in 2016, but I replaced the battery two months ago. You can see through the log on the original message that the router was running for at least two hours after the power went down (it run PFBlockerNG cron update). SG3100 is the only thing connected to the UPS, so not much power was being used at all.
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Mmm, yeah I would expect it to have logged battery low if it did reach that.
Maybe it restarted for some other reason?
I think you will need to do a test and see what it actually logs and what the UPS stats are reported as when it's discharging. I would probably run the 3100 directly and not through the UPS during that test so it doesn't actually lose power if/when the batteries are drained.
Steve
