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    How do I read crash report? Is it OK to paste everything here?

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • F
      fdsjkl
      last edited by fdsjkl

      New to pfsense, bought Netgate 6100 a month ago. Had 3 crashes in one month, but I don't know how read the crash report.
      Is it safe to post crash report here?

      Following is just the last bit of the latest log, google tells me it's hardware issue?

      MCA: Bank 5, Status 0xba00000042000402
      MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
      MCA: Vendor "GenuineIntel", ID 0x506f1, APIC ID 28
      MCA: CPU 3 UNCOR PCC internal error 2
      MCA: Misc 0x0
      panic: Unrecoverable machine check exception
      cpuid = 3
      time = 1639662460
      KDB: enter: panic

      S 1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        You should open a ticket with us for that.

        https://go.netgate.com/

        Steve

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        • stephenw10S stephenw10 moved this topic from General pfSense Questions on
        • S
          schroeterm @fdsjkl
          last edited by

          @fdsjkl hello

          I have exactly the same problem and it appears multiple times by week, even by day..

          MCA: Bank 5, Status 0xba00000042000402
          MCA: Bank 5, Status 0xba00000042000402
          MCA: Bank 5, Status 0xba00000042000402
          MCA: Bank 5, Status 0xba00000042000402
          MCA: Global Cap 0x0000000000000c09, Status 0x0000000000000004
          MCA: Vendor "GenuineIntel", ID 0x506f1, APIC ID 24
          MCA: CPU 3 UNCOR EN PCC internal error 2
          MCA: Misc 0x0
          panic: Unrecoverable machine check exception
          cpuid = 3
          time = 1692773708
          KDB: enter: panic
          
          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            If that's also on a Netgate 6100 you should also open a ticket with us.

            S 1 Reply Last reply Reply Quote 0
            • S
              schroeterm @stephenw10
              last edited by

              @stephenw10 Hello,

              Yes, it's the Netgate 6100...

              The response (I open a ticket) is to try a firmware reinstall via a memorystick and the serial interface. I will try that ASAP with the firmware provided by your colleague via your nextcloud infrastructure.

              Regards

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