6100 dead?
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I've brand new 6100 on my desk, connected to a WAN and computer. The left (circle) LED is ON and that's it, sometimes Circel and Diamond flashing together. From the manual I understood the LED's should light up sequencial during boot, so I presume it doesn't boot. I can't access 192.168.1.1 and that is no so strange while my computer don't get an IP assigned.
I can't access the console either. My W10 machine doens't support the CP2104 USB to UART driver, and this link: https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers is not functioning.
What goes wrong? -
@conradi If the Silicon Labs website is currently down, do you have access to a Linux box eg Raspberry Pi? The drivers are built in to many recent Linux releases and would enable you to access the console.
Failing that, it's an email to tac@netgate.com or this link for support. I suspect you'll probably be needing to contact them in any case to obtain a new copy of the firmware to reinstall.
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@bigsy many thanks! You’re right because luckily I could get a driver from a friend. Than we find out the N6100 was rebooting all the time. With some Linux commands he solved it!
By the way, I'm a complete newbe to Netgate / Pfsense and I'm simply disappointed by support. After entering a ticket I got the literally the reply "There are thousand of our customers with Win10 and they don't have any issues with driver”. That’s the answer you get when you pay $699 for a box that doesn’t work.
So thank you the community is responding!
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@conradi Glad you got your stuff working.
My thoughts about your ding against support: not sure when you sent in your ticket but, it's a pretty major holiday here in the U.S. so I would expect support for most companies to be very light or non-existent until after Jan 2.
That being said, it's not Netgate's job to fix whatever odd driver issues you're having with your Windows PC. They don't make the Silicon Labs serial port driver, nor do they maintain the SiLabs website or guarantee its uptime. Sounds like you just had some bad timing and a weird edge case with your PC—I wouldn't fault Netgate for that.
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@luckman212 It’s holiday season anywhere, and that’s good moment to exchange the firewall of our business ;-)
Please note I got a unit I couldn’t access via ethernet, and found out - newbe's hard time - I needed a driver for the console, where Netgate provided a dead download link. I asked support the meaning of LED’s and a working link to download the driver. No more, no less. Pretty common request I believe?
My idea of buying a Netgate appliance was to avoid the low-level bits-and -bolt issues you might get when you start-up with some third party hardware. It’s already disappointing when a brand new unit – direct out of the box – don’t start-up as the getting started guide suggested.
Anyway Netgate support was a cold shower and that I won’t forget. -
@conradi Well the whole thing stinks, I agree about that. Sorry you had a bad experience, my dealings with Netgate support have always been fast and professional (and I don't even have TAC).
One suggestion to Netgate: would SiLabs mind if you guys hosted a mirror of the VCP driver downloads? That might be useful and certainly seems like it would have made this less painful.
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Urgh, I apologise. That's not an experience we would ever want a customer to go though.
It looks like the Silabs site was hit by the AWS outage. Perhaps some lessons to be learned globally there.
I'm not sure we are able to host that driver due to the licensing on it. I can certainly inquire though.Steve
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@stephenw10 apologies accepted, much appreciated.
