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    Gateway alarm: WAN_PPPOE

    Scheduled Pinned Locked Moved General pfSense Questions
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    • W Offline
      wheelhouse20 @stephenw10
      last edited by

      @stephenw10 would my isp be able to fix the issue ?

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        Yes, they should be able to. Do you see the modem lose link when the LCP errors happen?
        Might be difficult to log that with no modem access.
        The ISP should be able to see the PPP connection failing. They can probably also see line stats including DSL link failures if they actually look.

        Steve

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        • W Offline
          wheelhouse20 @stephenw10
          last edited by

          @stephenw10 My isp has said they havent seen any erros on the line and keep refering me to use there fritz box,i also have a broadband quality monitor with thinkbroadband which only shows drops when i have reboot the system.

          do you think you could spare 5-10 mins to have a look at my set-up ? via discord or teamviewer

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            Are you still seeing the LCP timeouts in the PPP log when it fails?

            Where did you get the MT992 modem from? Perhaps it's bad?
            Try setting up a PPPoE sesion from something else using it and see if you still get disconnected.

            Try putting the Fritzbox back and see if that has disconnects at all.

            I can't do live support here, we have paid support for that. But in this case they would tell you the same thing: LCP timeouts like that are the other end failing to respond. pfSense can do nothing about that.

            Steve

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