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    2.6.0 - Installed Pkgs - Unable to retrieve package information.

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      mrsunfire @fabrizior
      last edited by

      @fabrizior Do you have multi WAN setup?

      Netgate 6100 MAX

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      • J
        jan8p
        last edited by

        Exactly the same issue here, update page and package manager page of the GUI won't load, just hangs. Used to work a day or two ago.

        I guess those pages are reaching out to external URLs that are down?

        1 Reply Last reply Reply Quote 1
        • bingo600B
          bingo600
          last edited by bingo600

          Think i saw some issue related to "check for update preferring ipv6" if possible , on the forum.
          Do you have a working ipv6 setup ?

          Anyway i just have ipv4 here at home.
          And yesterday reinstalled my homebox from scratch (usb) w. 2.6.0 , and i had no issues reinstalling the packets.
          Nor did i have any issues registering my pfSense+ key , and upgrade to 22.01

          I did see & report "similar" issue if i pointed my 2.6.0 to the plus upgrade repos 4 days ago.
          https://forum.netgate.com/topic/171004/solved-upgrading-from-2-6-0-to-plus-unable-to-check-for-updates
          But it was fixed quite fast, and i think it was a CERT error on the plus section.

          I had no issues if i reverted to pointing at the 2.6.0 repos.

          Not much help , but it was working for me yesterday, using ipv4.

          /Bingo

          If you find my answer useful - Please give the post a šŸ‘ - "thumbs up"

          pfSense+ 23.05.1 (ZFS)

          QOTOM-Q355G4 Quad Lan.
          CPUĀ  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
          LANĀ  : 4 x Intel 211, DiskĀ  : 240G SAMSUNG MZ7L3240HCHQ SSD

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          • J
            jan8p @bingo600
            last edited by

            @bingo600 ah yes! I checked "prefer IPv4" and now it works again! Seems their repo must still be having IPv6 issues!

            Thank you :)

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            • M
              mrsunfire
              last edited by

              Thanks, that fixed it for me as well! IPv6 was the problem.

              Netgate 6100 MAX

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              • F
                fabrizior @mrsunfire
                last edited by

                @mrsunfire
                no… just one set of ipv4 and ipv6 gateways for a single wan interface.
                though I have openvpn and wireguard (remote access, not site-to-site) configured

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                • F
                  fabrizior @bingo600
                  last edited by

                  @bingo600

                  perhaps an enhancement request on redmine is in-order to catch the timeouts or faults against the package repo and provide a properly i formative error msg?

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                  • F
                    fabrizior @mrsunfire
                    last edited by

                    @mrsunfire why is ipv6 an issue? hasn’t been a problem in the past?!

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                    • M
                      mrsunfire @fabrizior
                      last edited by

                      @fabrizior I think the fault is on Netgate side as they having issues with IPv6 connectivity.

                      Netgate 6100 MAX

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                      • T
                        Thondwe @jan8p
                        last edited by

                        @jan8p I turned on debugging and it looks like at least one repository isn't working on IPv6?

                        e.g. ping pkg01-atx.netgate.com works but ping6 pkg01-atx.netgate.com doesn't and the GUI/default is for scripts to use IPv6 over IPv4...

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                        • F
                          fabrizior @jan8p
                          last edited by

                          @jan8p I checked prefer IPv4 in adv. settings... and saved. System > Update and Package manager are still having connection faults. Did I miss a step?

                          GertjanG T J 3 Replies Last reply Reply Quote 0
                          • GertjanG
                            Gertjan @fabrizior
                            last edited by

                            @fabrizior said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                            are still having connection faults. Did I miss a step?

                            Goto console or SSH, option 8 and

                            ps ax | grep 'pkg'
                            

                            if you see any pkk update" instances, you have to wait before they time out.
                            Or kill them.

                            See also https://forum.netgate.com/topic/171103/unable-to-check-for-updates/6?_=1648452964596

                            No "help me" PM's please. Use the forum, the community will thank you.
                            Edit : and where are the logs ??

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                            • T
                              Thondwe @fabrizior
                              last edited by

                              @fabrizior I just did the same and it seems to have fixed the issue, though clearly NetGate should fix their side - imagine this tick box is to help people who haven't got IPv6 working locally for whatever reason...

                              GertjanG 1 Reply Last reply Reply Quote 0
                              • GertjanG
                                Gertjan @Thondwe
                                last edited by

                                @thondwe said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                though clearly NetGate should fix their side

                                Netgate isn't an ISP, neither peering company. Their servers have the correct IPv6 setup.
                                IMHO : This issue is between them and us.

                                And the issue isn't visible for all of us.

                                No "help me" PM's please. Use the forum, the community will thank you.
                                Edit : and where are the logs ??

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                                • J
                                  jan8p @fabrizior
                                  last edited by

                                  @fabrizior All I did extra is a reboot....not sure if that is required though!

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                                  • T
                                    Thondwe @Gertjan
                                    last edited by

                                    @gertjan Running a tracert on IPv4 gets me 13 steps to pkg01-atx.netgate.com and looks to get to Zcolo - so Co location Company that's part of ZAYO?

                                    Run the tracert on IPv6 30(!) steps a lot of which timeout. Both seem to reference ZAYO - hop 9 on IP4 and hop 11 on IPv6.

                                    So you might well be right and it's an IPV6 routing problem in the co-lo company where Netgate have their servers??

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                                    • F
                                      fabrizior @Gertjan
                                      last edited by

                                      @gertjan took a few minutes but the ipv4 workaround has now been working reliably. thanks all.

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                                      • F
                                        fabrizior @Thondwe
                                        last edited by

                                        @thondwe said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                        pkg01-atx.netgate.com

                                        How many different package servers are there? Anyone have a list? will add to my telegraf monitoring. Want to see how (un)reliable these are over time.

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                                        • S
                                          SteveITS Galactic Empire @fabrizior
                                          last edited by

                                          @fabrizior said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                          ipv4 workaround has now been working reliably

                                          https://forum.netgate.com/topic/171035/since-about-1400-hours-i-have-been-unable-to-get-updates-in-dashboard/13

                                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                          Upvote šŸ‘ helpful posts!

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