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    Is this a battery problem?

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • J
      Jeremy11one
      last edited by

      I bought a new SG-1100, updated it to 22.01, and configured all its various features. Then, I put it in a box and shipped it to a remote site. One month later, they plugged it in at the remote site, and it wouldn't boot. When I connected to its console, I noticed that its system date was from a month prior, back when I put it in the box. And the console was asking me to configure the interface VLANs again, as if it had somehow forgotten them. I had to enter 4090, 4091, and 4092. Then, it continued booting and worked normally - it remembered all my other config.

      I then had them unplug it for 1 minute and plug it back in, and it still worked well - it didn't forget the date or VLAN settings.

      Do these SG-1100's use a battery to keep the time? And is it expected for the battery to lose track of the time if unplugged for a month? And does that battery somehow also store the interface VLAN assignments?

      Just wondering what went wrong.

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      • S
        SteveITS Galactic Empire @Jeremy11one
        last edited by

        @jeremy11one Not sure about the battery but all config info is stored in the config file on disk. Sounds like that got lost or corrupted... Did you Diagnostics/Halt the OS before unplugging it?

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          The SG-1100 does not have an RTC battery. pfSense will bootstrap the system clock at boot from a number of sources, whatever is most recent. Here it would have been the last filesystem time stamp. Once it has a WAN connection it will update using ntp.
          That doesn't explain why it was asking you to assign interfaces though. That would normally only happen if an assigned interface is no longer present. If you had used a USB Etherner device and then disconnected it for example.

          Steve

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