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    PFSense Blocks Security Cameras

    Scheduled Pinned Locked Moved General pfSense Questions
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    • G
      gsaltar
      last edited by

      Greetings everyone,

      I am a complete newbie when it comes to PFSense. I just bump into a hurdle with my Arlo Essential Security Cameras, I am not able to add them to my Arlo Account. It seems to me the firewall must be blocking something, but I do not know what or how to correct it. The one thing that I find intriguing is that PFSense is only blocking that specific model. I have other models and devices from Arlo, and they work as expected. Any advice will be highly appreciated. Please help.

      Best Regards,
      GSaltar

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @gsaltar
        last edited by

        @gsaltar

        pfSense doesn't know you devices.
        pfSense doesn't block your devices.

        Don't take my word for it : see for yourself :
        Take a new PC out of the box (a box that was sealed, so it's in a known 'new' state.
        Take your new pfSense with close-as-possible to default settings.
        Hook up your PC to the LAN port.
        Hook up the WAN port.
        Your PC has now access to the entire Internet.

        If you have the situation that some devices work, and others don't, you have to revisit the setting of the devices that don't work.

        pfSense is a router, as any other router available out there - and offers the same basic fonctionality as your ISP router. It uses a firewall that is not very different as all the others firewalls available. Nearly all network concepts are identical. Nothing new to learn.
        The thing is, pfSense has a lot op possibilities. You should play it safe : you the use the ones that you know how to use.
        But if you know 'nothing', then yeah, sorry, there will be a learning curve. Plug and Play works because some one set it up like that. That's normally the local router firewall operator. You've declared yourself as that person.

        Welcome to the club ;)

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        G 1 Reply Last reply Reply Quote 1
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          More information need here. 😉

          How are those cameras connected? Separate subnet?

          What firewall rules do you gave there? Do you see anything blocked in the firewall log?

          Are you able to connect to the cameras locally? Do they show any sort of error?

          Things that I would be looking at are:
          Cameras require UPnP, it's disabled by default in pfSense.
          Cameras are using a protocol that cannot handle random source ports. You may need to set static port outbound NAT rules for them.

          Steve

          G 1 Reply Last reply Reply Quote 1
          • G
            gsaltar @Gertjan
            last edited by

            @gertjan Thank you very much for your remarks.

            1 Reply Last reply Reply Quote 0
            • G
              gsaltar @stephenw10
              last edited by

              @stephenw10 Thanks that helped. Once I enabled UPnP it worked.

              1 Reply Last reply Reply Quote 1
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