My IPSEC service hangs

romczak

I have the same problem with the firewall, so I purchased the Enterprise support. They pointed me to the link https://redmine.pfsense.org/issues/13014 and said to follow what is there... without any explanation... Working with Palo Alto and Cisco daily I was quite stunned to get typical online forum response.
I guess you got what you pay for, but If anyone is considering buying the subscription I DO NOT recommend.

Right now I am running on the above script except the service restarts don't fix IPSec, so I replaced it with system reboot. I am using it for IPSec only so when it goes down I already have outage.

gassyantelope

@romczak Yeah, it's been pretty concerning how this whole situation has been handled. It's one thing if there's problems when using pfSense community edition, since that's always been free and open source and you can't expect everything to be fixed ASAP. It's another thing when Netgate sells devices, support, their paid edition of pfSense, and market them as being stable and robust, yet they can't even do IPsec reliably.

I'd expect such common/core functionality to work properly when buying their devices and/or their "enterprise" pfSense edition. We're now going on 8+ months since the issue was submitted on Redmine, but there were other similar issues submitted over a year or two ago. It's a really bad look for them to take people's money for a product that lacks reliable IPsec functionality, something that I've never seen any other firewall software/company struggle with. It's just as bad that you can pay for support, but they don't seem to do much more than point you to the public issue tracker (Redmine, which is free for everyone) or the community forum.

The good thing is that the issue on Redmine is finally getting some responses from some developers. Hopefully that means we'll have a real fix soon. Though, it still makes me worry about how future problems may be handled. If there's another issue with core functionality in the future, is it going to be another 8+ month wait to get that fixed as well?

Topogigio

I'm leaving pfSense, this is the only solution. The product (considering it from all points of views) simply is now too bad to count on it for production environments and real life.

michmoor

@topogigio
I feel your frustration. I will say this. Ive had network-breaking bugs in high-profile vendors on products that do simple tasks - i.e. Switching or Firewalling.
If you are in the Palo Alto space then i will tell you the 10.X release has been troublesome and that's putting it lightly. In the end, after 5 months we got a specially developed hotfix. Juniper supports switch stacking (VC) and its fun when multicast stops working in a crucial deployment. To this day my S1 ticket still has no solution from the development team. This is a pretty important function - switching - that apparently is not being taken seriously enough even though their internal PRs have numerous customers impacted.

Just trying to illustrate that having all of these prodcuts from high profile vendors, eac have issues but at least with Netgate i would argue that the Pros outweigh the Cons.

Topogigio

@michmoor also Fortinet asks for a lot of money and has a lot of bugs (7.2.x version is and hell) and a bad support service.

Still I think that so many months without a basic function as IPSEC working is not acceptable. This is not some secondary feature.

michmoor

@topogigio said in My IPSEC service hangs:

Still I think that so many months without a basic function as IPSEC working is not acceptable. This is not some secondary feature.

I dont think IPsec is a secondary feature. I dont think any feature supported by a vendor is secondary. If you pay for TAC than you are within your right to hammer them every single day until a resolution is found otherwise you will have to move to another vendor.
Im only saying that Netgate is not alone in this. Leave Netgate then you may find that vendor X has some game breaking bug and the cycle repeats.
Ultimately its down to the business. If the risk is worth it then you have to find another solution.

romczak

@gassyantelope Bug is one thing, but the response of the support is unacceptable. And I selected the Enterprise level subscription.
This was the response to the ticket I've submitted:
"""
It looks like you are hitting the bug: https://redmine.pfsense.org/issues/13014

Please refer to that page for updates.

Thanks,
"""

michmoor

@romczak yeah… that’s not a good way of responding to a customer issue. Can’t defend that.

jdemmer

Any updates on this? Running 4 other pfsense instances in Azure 2.4.5-RELEASE with zero IPSEC service issues. My 5th instance is running 22.05-RELEASE pfsense + as this seems to be the only version of pfsense available in the azure marketplace. I wanted to just deploy regular pfsense 2.4.5 but it is no longer and option. So I am stuck with 22.05 pfSense+ and the IPSEC service hangs exactly as others have in this post and the only fix is to restart the VM. Not seeing much progress @redmine

romczak

@jdemmer From my observation it looks like the problem occurs when the interesting traffic is unable to bring the VPN up.
I have disabled all keepalives, and since we don't have any traffic towards remotes, the IPSec service stopped failing. It has been up for a month already.

jdemmer

@romczak Thanks for the update, I am going to disable all keepalives and see how it goes

romczak

@jdemmer Just to clarify. If the VPN is up, the keepalives are not a problem. We had issues only when the VPN was not able to be established due to external connectivity issues.

Flukester

@david11717 said in My IPSEC service hangs:

@flukester I made the same changes you detailed above and the issue still happens for me. At this point I've stopped playing with it and my cron job fixes the issue within about 60 seconds of it happening. It's kind of ridiculous, honestly.

Thanks, still happening for us on 23.01-RELEASE if we leave a VPN trying to connect for any period of time. (easy to forget you were working on one and leave it)

Can you detail how to install your script ?, very much a beginner

Cheers mate

glreed735

@flukester - Someone else on the board created the script to address this, so credit is due to that person, but here's how you can set it up on your router.

First, enable ssh access in System > Advanaced > Enable Secure shell

I use putty for my ssh client, available for general download on the Internet
Use putty to login to your router with your web admin credentials and select '8'.
Next you have to use an editor to put the script in place. I use 'vi'.

vi /usr/local/bin/pfsense_charon_fix
Insert the script contents
#!/bin/sh

queueLength=$(netstat -Lan | grep charon.vici | cut -c 7)

if [ $((queueLength)) -gt 0 ]; then

            /usr/bin/killall -9 charon
            /usr/local/sbin/pfSsh.php playback restartipsec; sleep 20; /usr/local/sbin/pfSsh.php playback restartipsec
            echo "Process ran @ `date`" >>/var/log/ipsec_restart.log

else

fi

Save the file.

Now, set execute permissions on this file with this command
chmod 0755 /usr/local/bin/pfsense_charon_fix
Next step is to add this routine to the cron scheduler, using vi again to edit a file
vi /etc/crontab

Add this line to bottom of the file
*/1 * * * * root /usr/local/bin/pfsense_charon_fix

You'll need to leave a blank line after that entry too.

Save this file.

Logout and reboot the router.
I'd recommend going back to System > Advanced and turning off ssh access until you need it again.

This has been working really well for me for quite a while. It's not perfect, but it's better than status quo.

Flukester

@glreed735 many thanks for the detailed guide to setting up, very much appreciated.

This 'QueueLength', if it's over 0 is IPsec in 'meltdown mode' and essentially broken. Reason for asking is we have around 70 IPsec VPNs and don't want everything falling into some IPsec restart loop.

glreed735

@flukester - That's correct. The script does a hard reset of the IPSEC service only, the other router functions are unaffected. Since I put this in place, my router has been up for over 152 days, I've got about 300 VPNs on this instance. The script has been triggered 41 times to date. The only disruption is VPNs getting reestablished, if it happens after hours no one notices, but it can occur at any time.

Flukester

@glreed735 thanks

Having issue with this, created the file fine in right place and set permissions on a test PF with a active VPN

As soon as I reboot even without CRON job though the test VPN is fully up p2 no longer receives traffic or can send

#!/bin/sh
queueLength=$(netstat -Lan | grep charon.vici | cut -c 7)
if [ $((queueLength)) -gt 0 ]; then
/usr/bin/killall -9 charon
/usr/local/sbin/pfSsh.php playback restartipsec; sleep 20; /usr/local/sbin/pfSsh.php playback restartipsec
echo "Process ran @ date" >>/var/log/ipsec_restart.log
else
fi

If I delete the file and reboot everything works again.

edit: on a 2nd test, even deleting file after reboot having same issue, very strange, ended up just replacing root volume from snapshot in AWS to fix

glreed735

@flukester The existence of a script will have no effect on operation if it's not called. It's just another file on disk. In theory, garbling he crontab might some operational consequences, but not on VPN connections. Executing the script should result in no action for the overwhelming majority of the time, it's set to run every minute with that entry in crontab. Only when the queue gets backed up will it try the hard reset of the IPSEC service.

ScottSelf

Will the fix here be implemented into pfSense as it seems to have fixed the issue?

https://redmine.pfsense.org/issues/13014

rcoleman-netgate

@scottself said in My IPSEC service hangs:

https://redmine.pfsense.org/issues/13014

It says on the redmine where it will be implented.

Plus Target Version:
23.05