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    SG-1100 Failed to reload after power failure

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • popquizP
      popquiz
      last edited by

      My two month old SG-1100 failed to reload the saved config after a power failure and now I cannot log into the device no matter what network I have tried. I tried the default settings after a reset using the push button, and that gets me nowhere. Turned off all firewall and windows defender on my machine and still nothing.

      Do I have to reload the base system?

      keyserK 1 Reply Last reply Reply Quote 0
      • keyserK
        keyser Rebel Alliance @popquiz
        last edited by

        @popquiz said in SG-1100 Failed to reload after power failure:

        My two month old SG-1100 failed to reload the saved config after a power failure and now I cannot log into the device no matter what network I have tried. I tried the default settings after a reset using the push button, and that gets me nowhere. Turned off all firewall and windows defender on my machine and still nothing.

        Do I have to reload the base system?

        These boxes on pre v22.01 firmwares have been pretty suceptible to filesystem corruption at powerloss/hard reboot events.
        It’s likely that your box is in a boot loop now because of a filesystem corruption. You can check this by connecting to the USB based Serial Console with fx. Putty @ 115200 baud

        The best fix would be to reload the basesystem from scratch (v22.01) if you have a configuration backup.
        A complete reload would namely change the basefilesystem to ZFS to it is much less likely to corrupt the filesystem @ powerloss.

        The get a hold of the 22.01 image to reinstall the box, you need to contact netgate support (Tac Lite) - There is no need for at support contract.

        Love the no fuss of using the official appliances :-)

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yup, open a ticket to get a reinstall image if you need it: https://www.netgate.com/tac-support-request

          Connect to the serial console to see what's happening:
          https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html

          You may be able to recover from a filesystem error without reinstalling with console access.

          Steve

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