No LAN or WAN Traffic
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I have restored my Netgate XG-7100 to default settings so I can upgrade the firmware to the latest edition prior to putting the latest edition into production. We had an issues with OpenVPN connectivity when we upgraded a smaller site. I am attempting to figure out if it was the upgrade and its compatibility with an older version of OpenVPN. The problem we are facing is that after restoring the Netgate XG-7100 to defaults, we cannot gain access to the device using the default gateway of 192.168.1.1 in order to access the GUI to perform the update. In fact, we are unable to use any port on the device to gain any kind of connectivity. No WAN on switch port eth 1 and no LAN on switch ports eth2-eth8. Serial communication is working and we have attempted to assign a new IP address to the default VLAN. WAN is lagg0.4090 with DHCP and LAN is lagg0.4091 static at 192.168.1.1/24 with DHCP enabled from .5 through .100. Connections have been tested with connecting directly to a client and through a switch. The network address of 169.254.26.240 is resolved no matter what port we use. We have tried configuring static and dynamic IP addresses for the client, disabled and enabled client NIC, we've used different clients, and we have used a number of setting configs to try to push the connection through to get to the GUI. All have not had any results. I need help!!
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You should open a ticket with us if you have not already:
https://www.netgate.com/tac-support-requestIt sounds like the on-board switch may not be configured. At the serial console command line try running:
etherswitchcfg
If that returns an error try fully power cycling the device.Steve
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When i enter the command /sbin/etherswitchcfg -f /dev/etherswitch0 info i get this return, etherswitchcfg: ioctl(IOETHERSWITCHGETCONF): Inappropriate ioctl for device. Executing just etherswitchcfg returns the the same response. Ran the etherswitchcfg on another PFSense device and the config was populated. Looks like i need to configure the switch from the CLI to get this working, correct?
As for support, that requires licensing and i do not have that to open a ticket with.
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For an upgrade/firmware issue like this you can always open a ticket.
That's not the error you would expect if the switch was simply not present or undetected. That looks more like the binary is mismatched with the kernel. That might imply an upgrade failed to complete.
Given that you have already defaulted the config I would just re-install 22.05 clean. Open a ticket to ask for the restore image.
Steve
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S stephenw10 moved this topic from General pfSense Questions on
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Thank you for the help, I have submitted the ticket for support.