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    SG-3100 Auto restore fail

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    • T
      tourke
      last edited by

      Hey there! I think my 3100 bricked itself lol.

      Sunday night around midnight, I was working and noticed my internet started to disconnect then reconnect.. Like it was rebooting a bunch or something. Eventually it just stopped working altogether.

      I had network topology changes on Friday after work, to configure my ATT box as a gateway and then use my pfsense box as my primary network.
      topology.PNG

      Monday rolls around and now I don't have any internet and need to get my WFH standups going. I role a static IP and get connected to the gateway.. but I wasn't able to address the brokenness till now.

      It looks like maybe when I updated the 3100 on Friday, it maybe didn't like that and took till Sunday at midnight to yell?

      Primary messages Putty is spitting out, that are worth checking I believe are:

      php-fpm 353 - - /ecl.php: No config.xml found, attempting last known config restore.
      php-fpm 353 - - /ecl.php: New alert found: No config.xml found, attempting last known config restore.
      php-fpm 353 - - /ecl.php: XML error: no pfsense object found!

      php-fpm 354 - - /rc.linkup: New alert found: Netgate pfSense Plus is restoring the configuration /cf/conf/backup/config-1662561652.xml

      init 1 - - /bin/sh on /etc/rc terminated abnormally, going to single user mode
      Enter full pathname of shell or RETURN for /bin/sh:

      Attached is a full log if anybody wants to check it out:
      SG-3100_Log.txt

      Thanks so much in advance, if anybody checks this out and has a suggestion. Would be super cool to not be using ATT as my main networking appliance..

      1 Reply Last reply Reply Quote 1
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, that's pretty ugly! Do you have a local backup of the config file? Or ACB configured with a note of the key?

        You are running an old pfSense version (plus-RELENG_21_02), I would re-install 22.05 clean and restore you config into it if you have one.

        Open a ticket with us to get the restore image:
        https://www.netgate.com/tac-support-request

        Steve

        1 Reply Last reply Reply Quote 1
        • T
          tourke
          last edited by

          Thanks so much for your suggestion Steve! I submitted a ticket per your direction.

          1 Reply Last reply Reply Quote 2
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