4100 return
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Hello,
Looking for support as TAC and Sales have not been in contact with me since last week.
Essentially i ordered a 4100 that i then realized that i needed better VPN performance and upgraded to the 6100. Sales agreed to the RMA but now im in a place where I dont have a shipping label to send the items back. I have been in contact wtih TAC support Lev Prokofev and Sales Matthew but they have not been responding to my emails.
How do I go about getting the RMA process and the refund for the 4100 as agreed in email?
Sort of out of options here as there is no communication happening during email.Firewall: NetGate,Palo Alto-VM,Juniper SRX
Routing: Juniper, Arista, Cisco
Switching: Juniper, Arista, Cisco
Wireless: Unifi, Aruba IAP
JNCIP,CCNP Enterprise -
@michmoor I think @stephenw10 could prob check on that for you.. Lets see if he notices his tag, if not next time I chat with him I will bring this up.
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@johnpoz Really appreciate the response! Thank you
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@michmoor I believe you have to return it at your expense. That's what I remember reading on their return policy before I ordered my 6100. Great device BTW!
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@cloudified if that’s the case that’s totally fine but I just need confirmation
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@michmoor This is the page I was referring to before. It covers exchanges and returns.
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@cloudified Thanks. Reading through it now. Looks like i have to head to the UPS store.
Thanks @Cloudified -
@michmoor Glad I could help!
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Mmm, that should have been clear when we issued the RMA.
Please let me know if you still have questions or if we have a hole in our process that needs attention.
Steve
