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    SG-5100 ERROR AFTER DIDNOT FINISH UPDATE

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    Problems Installing or Upgrading pfSense Software
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    • R
      roben1000
      last edited by

      8b0b68e1-e683-4faf-b5fd-187581fbe2b7-image.png

      Anyfix for this pfsense netgate sg-5100, my client update the pfsense din didnot finish the update because he shutdown it.

      S 1 Reply Last reply Reply Quote 0
      • R
        roben1000
        last edited by

        8e60b5d8-fcd9-4a5c-bf5a-100faf58d518-image.png

        So my client update the pfsense he shutdown the pfsense, now i cannot access the web ui we are gettings this error

        GertjanG 1 Reply Last reply Reply Quote 0
        • RicoR
          Rico LAYER 8 Rebel Alliance
          last edited by

          https://docs.netgate.com/pfsense/en/latest/solutions/sg-5100/reinstall-pfsense.html

          -Rico

          2x Netgate XG-7100 | 11x Netgate SG-5100 | 6x Netgate SG-3100 | 2x Netgate SG-1100

          R 1 Reply Last reply Reply Quote 1
          • R
            roben1000 @Rico
            last edited by

            @rico Thank you fir, this ill try this

            1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @roben1000
              last edited by Gertjan

              @roben1000

              While your client can still access the command line, let him export the /conf/config.xml

              Send him a new firmware, and as per Netgate mail instructions, he should use Etcher to prepare a USB drive, and have the firmware re installed from USB.
              Afterwards : import the config.xml, and all will be fine.

              Btw : upgrades can fail.
              People often forget to take a backup of the config, don't restart pfSense just before upgrading, etc.
              Because most firewalls are some what mission critical, a USB drive should be ready with the previous firmware before any 'click' on the upgrade button.
              Taken all the precautions beforehand will eliminate all chances of things going wrong. I know, this isn't scientifically proven, but we'll all agree ;)

              Btw : option 4 was executed.
              This option resets the config, that's just one single file, shown above - with all the pfSense settings.
              It will not repair any system core files.
              PHP library errors etc mean that system files are damaged, missing, or are present but do not have the correct version.
              A reinstall is the 'solve it in 5 minutes' solution.

              edit :
              If he didn't prepared a copy of the /conf/config.xml, let him take several recent files from here /conf/backup/

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              R 1 Reply Last reply Reply Quote 1
              • S
                SteveITS Rebel Alliance @roben1000
                last edited by

                @roben1000 said in SG-5100 ERROR AFTER DIDNOT FINISH UPDATE:

                my client update the pfsense din didnot finish the update because he shutdown it

                For your client or anyone else who sees this thread, after starting an upgrade wait at least 10-15 minutes before even beginning to worry. Longer if they left packages installed (those will reinstall also), and longer if running on slower storage.

                Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                Upvote 👍 helpful posts!

                1 Reply Last reply Reply Quote 1
                • R
                  roben1000 @Gertjan
                  last edited by

                  @gertjan said in SG-5100 ERROR AFTER DIDNOT FINISH UPDATE:

                  @roben1000

                  While your client can still access the command line, let him export the /conf/config.xml

                  Send him a new firmware, and as per Netgate mail instructions, he should use Etcher to prepare a USB drive, and have the firmware re installed from USB.
                  Afterwards : import the config.xml, and all will be fine.

                  Btw : upgrades can fail.
                  People often forget to take a backup of the config, don't restart pfSense just before upgrading, etc.
                  Because most firewalls are some what mission critical, a USB drive should be ready with the previous firmware before any 'click' on the upgrade button.
                  Taken all the precautions beforehand will eliminate all chances of things going wrong. I know, this isn't scientifically proven, but we'll all agree ;)

                  Btw : option 4 was executed.
                  This option resets the config, that's just one single file, shown above - with all the pfSense settings.
                  It will not repair any system core files.
                  PHP library errors etc mean that system files are damaged, missing, or are present but do not have the correct version.
                  A reinstall is the 'solve it in 5 minutes' solution.

                  edit :
                  If he didn't prepared a copy of the /conf/config.xml, let him take several recent files from here /conf/backup/

                  Thank you for this, ill note this sir
                  jpe he will not messup the pfsense now hahaha

                  1 Reply Last reply Reply Quote 0
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