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    Gateway has 100% WAN packet loss but is online

    Scheduled Pinned Locked Moved General pfSense Questions
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    • D
      DominikHoffmann
      last edited by DominikHoffmann

      On Status → Monitoring I have set up this graph:
      Screenshot 2023-01-21 at 10.10.35 AM.png

      100% packet loss should mean that the connection is dead. Yet, I can connect to that gateway via OpenVPN, and the client has not complained about internet availability, or, rather, unavailability of it. What is the explanation for this discrepancy?

      dennypageD 1 Reply Last reply Reply Quote 0
      • dennypageD
        dennypage @DominikHoffmann
        last edited by

        @dominikhoffmann [Assuming that you have a single WAN connection...] This would imply that the IP address you are using to monitor is no longer responding to ICMP or is no longer reachable from your system.

        1 Reply Last reply Reply Quote 2
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yes, if that's the only gateway defined on the firewall it will always be the default route even if the monitoring stops replying. It's probably your ISP blocking the ping traffic after some time. Try setting an external monitoring IP.

          1 Reply Last reply Reply Quote 0
          • D
            DominikHoffmann
            last edited by DominikHoffmann

            Screenshot 2023-01-22 at 3.45.54 PM.png

            The time it went back to 0 is coincident with when I restarted the OpenVPN server on the gateway. See also my post about the stability of the OpenVPN code.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I assume that server is running on the same WAN?
              I'm not sure why that would have restarted dpinger there though.

              Is the server interface assigned?

              Steve

              D 1 Reply Last reply Reply Quote 0
              • D
                DominikHoffmann @stephenw10
                last edited by

                @stephenw10: Yes, it is running on the same WAN.

                I believe, you mean to ask, whether there is an OpenVPN server interface? Yes:

                Screenshot 2023-01-23 at 6.59.54 PM.png

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, it may be restarting gateway monitoring then. I would restart the server again as you did last time then check the system log to see exactly what's happening when you do.

                  Steve

                  1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage
                    last edited by

                    I don't suppose that your ISP is using a private address space for the last hop, and that their address space has some area of overlap with the address space used by the OpenVPN tunnels?

                    I know, it's a silly question, but I had to ask.

                    D 1 Reply Last reply Reply Quote 1
                    • D
                      DominikHoffmann @dennypage
                      last edited by

                      @dennypage: Not that there is any evidence of it. I can ssh into the WAN address the gateway reports, from outside of the LAN.

                      dennypageD 1 Reply Last reply Reply Quote 0
                      • dennypageD
                        dennypage @DominikHoffmann
                        last edited by

                        @dominikhoffmann said in Gateway has 100% WAN packet loss but is online:

                        I can ssh into the WAN address the gateway reports, from outside of the LAN.

                        I don't think that really answers the question. [Also, it seem strange that you would be able to ssh into the gateway?]

                        When you look in VPN > OpenVPN > Servers, what are the Tunnel Networks?

                        When you look in Status > Gateways, what are the addresses being monitored?

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