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    SG-2440 Not registered for pfSense+ after 23.01 upgrade

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • J
      JayB
      last edited by

      Did an upgrade of my SG-2440 over the weekend to 23.01. It broke my OpenVPN tunnel (addressing in another thread). When I looked at rolling back (can't because not on ZFS) The update page message said " Your device has not been registered for pfSense+ Please purchase..."

      Not understanding why this was appearing. I'm using an appliance purchased from Netgate which had been running Plus for a couple of years at least.

      This is more of an FYI as I've pulled that one and replaced it with a spare to get our VPN back up.

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        That's a backend issue that will be fixed there. You shouldn't need to do anything and it's only cosmetic.

        Steve

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by stephenw10

          Re-reading this if it actually says that on the System > Update page rather than the System > Register page you should open a support ticket:
          https://www.netgate.com/tac-support-request

          All Netgate hardware should be automatically enabled for updates. Some older devices might require intervention though as they predate the introduction of the NDI.

          Steve

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