SG-1100 boot after power outage failed until hard-reset
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After a power outage at a friends house where I have recently setup an SG-1100 providing us a VPN connection between cites we discovered the VPN was stuck down after power was restored. Tried some basic things like power cycle via texts but to no avail. Some troubleshooting on a Zoom call uncovered that it was acting as a dumb-switch between the ports and only the power LED was on leading me to think the OS was not booted up correctly. We tried a power cycle and simply got the same results. Then we decided to last ditch use the hard-reset button on the back. After a short period the diamond started flashing and in a few more seconds all the layer 3 setup was back and the VPN tunnel came up on it's own so the OS and config loaded that time.
I have to admit I'm stumped as to what set of events would lead to a scenario where a power cycle can't resolve the issue but a reset press does? Anyone got ideas on that?
He didn't have the USB console drivers loaded so we couldn't see the boot-up messages unfortunately. Having the first power outage in only 10 days of operation leave the SG-1100 scrambled up doesn't make me feel warm and fuzzy.
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@photomankc said in SG-1100 boot after power outage failed until hard-reset:
He didn't have the USB console drivers loaded so we couldn't see the boot-up messages unfortunately. Having the first power outage in only 10 days of operation leave the SG-1100 scrambled up doesn't make me feel warm and fuzzy.
You'll need this to know anything about what is going on.
Running your firewall on a UPS is recommended always -- they are live-file system devices and if it is an 1100 running UFS it can be susceptible to needing fsck run when files are left locked in use due to the power loss.
https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html
If it is running on UFS you can reinstall with ZFS by requesting a firmware image from TAC using the URL in my signature.
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@rcoleman-netgate Okay, sounds like I better request the ZFS image then. He does have UPS but it's not got a large amount of runtime and I would have no way to know when its activated or how long it's got left on it. This outage was long enough to run it out of juice.
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@photomankc The image has both - it's a prompt during the re-imaging process to choose which one. Default is ZFS so just pressing enter a few times will get you there.
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@photomankc pfSense has a couple of UPS packages (apcupsd and NUT) but of course the UPS monitoring cable has to be connected to the router not a server/NAS/PC/other.
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All
For what it's worth, I just thought I would share my experience of my SG1100 failing to boot after a local power outage 2 days ago. After power was restored to the house, the SG1100 power LED came back ON, but with no activity on the console & the boot LED was OFF.After six attempts at power cycling the device, only once did it actually boot.
So I took a punt at putting a voltmeter across the connector of the 12v power supply while off load and the reading was 11.8v. Decided to swap out the PSU for a equivalent 12v / 2A spare I have. The spare gave a voltmeter reading of 12.2 volts.Connected the replacement PSU to the 1100 & it booted first time. Has been working just fine ever since even after several halt commands/power cycles.
I'm impressed with the resilience of my two year old 1100.