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    Community to Plus upgrade failure

    Installation and Upgrades
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    • T
      TSE 0 last edited by TSE 0

      Hi folks,

      Last night I unsuccessfully applied a Plus upgrade to my self-rolled community installation. After reinstalling and restoring, I'm ready to try again (its probably one of the packages ... maybe ...) but I'm now unable to do so.

      I expected to need to register my token once more, but cannot; instead I see:

      *Thank you for choosing Netgate pfSense

      Your device does not require registration, we recognize it already. You may have already registered, or it may be a pre-registered Netgate appliance.*

      Assuming that the device ID is already registered, I expected to be able to apply the Plus upgrade via the GUI, but instead see:

      Unable to check for updates

      and a manual attempt seems to indicate an cert/auth error (below). Any help greatly appreciated.

      Shell Output - pkg-static install -fy pkg pfSense-repo
      pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended
      Updating pfSense-core repository catalogue...
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v22_01_amd64-core/meta.txz: Authentication error
      repository pfSense-core has no meta file, using default settings
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v22_01_amd64-core/packagesite.pkg: Authentication error
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v22_01_amd64-core/packagesite.txz: Authentication error
      Unable to update repository pfSense-core
      Updating pfSense repository catalogue...
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//meta.txz: Authentication error
      repository pfSense has no meta file, using default settings
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//packagesite.pkg: Authentication error
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
      pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//packagesite.txz: Authentication error
      Unable to update repository pfSense
      Error updating repositories!

      1 Reply Last reply Reply Quote 0
      • F
        fway last edited by

        Same exact problem here right now....since yesterday. I've been puling my hair out as this is my first CE to Plus attempt.

        T 2 Replies Last reply Reply Quote 0
        • T
          TSE 0 @fway last edited by TSE 0

          @fway FYI - I posted a request to the support guys, and they reset my NDI eligibility within minutes....

          After a reboot, I'm now back up and going... attempting upgrade once more!

          EDIT: FWIW, I'm gonna do a config backup after the initial upgrade before proceeding to do the full version upgrade... hopefully this'll capture anything in the cert / auth updates so I can restore successfully if the same issue occurs... I'll update later with more info.

          Cheers.

          F 1 Reply Last reply Reply Quote 0
          • T
            TSE 0 @fway last edited by

            @fway One more snippit just in from the support team ... you could also wait for the mentioned timeout ... (1 day?). I asked if there was anything more I could do on my end if it failed again, and I needed to loop back to a base install/upgrade rather than leave my packages in place (which may well be interfering)...

            There's nothing I can suggest to do on your end at the moment. A migration "timeout" exists which you'd need to wait for, or have us reset. Normally the timeout ends the next day.

            1 Reply Last reply Reply Quote 0
            • F
              fway @TSE 0 last edited by

              @tse-0 Where did you do it? Where did you ask them to get a fast response?

              T 1 Reply Last reply Reply Quote 0
              • T
                TSE 0 @fway last edited by TSE 0

                @fway I took a punt and opened a ticket here… (TAC Lite). I didn’t a expect a response as I am not TAC Lite enabled, but to their credit, they responded. Cheers!

                1 Reply Last reply Reply Quote 0
                • T
                  TSE 0 last edited by

                  I’ve now successfully upgraded. Cheers to Netgate support for the help.

                  F 1 Reply Last reply Reply Quote 0
                  • F
                    fway @TSE 0 last edited by

                    @tse-0 I'm all good now too! Thanks!

                    1 Reply Last reply Reply Quote 1
                    • R
                      reggie14 last edited by

                      What did you do to fix the problem? I just tried to upgrade from 2.6 to Plus. It seemed like the 2.6 -> 22.01 upgrade went OK. But then the 22.01-> 23.01 upgrade failed upon reboot.

                      Specifically I got a fatal error in the console:

                      Fatal error: Uncaught Error: Call to undefined function gettext() in /etc/inc/certs.inc:48
                      

                      Further, the WebGUI made it look like it couldn't even do the upgrade. I was getting the Unable to check for updates message, but it was actually already doing the upgrade in the background. After the reboot is when I got the fatal error in the console.

                      This happened twice. I tried it once, restored from backup, and tried it again. Same result.

                      T 1 Reply Last reply Reply Quote 0
                      • T
                        TSE 0 @reggie14 last edited by

                        @reggie14 not 100% sure why it worked the second time, BUT I did shut down all packages before the second attempt… didn’t uninstall… just shut them down.

                        1 Reply Last reply Reply Quote 1
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