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    SG-1100 All Ports Dead

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B
      brownoxford
      last edited by

      I've had a few power outages recently, and now I'm unable to connect to my SG-1100 through the LAN port or have the SG-1100 obtain IP addresses as a DHCP client via the WAN or OPT ports (previously all working well).

      I've rebooted a number of times, run fsck on the filesystem through the console, and finally run a factory reset (also via the console).

      At this point, I have my laptop plugged in to the LAN port using a known good cable, but am not seeing any port activity lights either on the SG-1100 or on my laptop for this connection.

      At the console I can see that mvneta0.4091 has the IP 192.168.1.1 as expected following a factory reset, and ifconfig shows the interface as being up:

      mvneta0.4091: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
              options=3<RXCSUM,TXCSUM>
              ether f0:ad:4e:0e:ef:28
              inet6 fe80::f2ad:4eff:fe0e:ef28%mvneta0.4091 prefixlen 64 scopeid 0x6
              inet6 fe80::1:1%mvneta0.4091 prefixlen 64 scopeid 0x6
              inet 192.168.1.1 netmask 0xffffff00 broadcast 192.168.1.255
              groups: vlan
              vlan: 4091 vlanpcp: 0 parent interface: mvneta0
              media: Ethernet 1000baseT <full-duplex>
              status: active
              nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
      

      Of note are the status LEDs - bright green on the black diamond, but both of the others appear to be unlit (except from the bleed over of the intensely bright black diamond LED).

      Obviously, the power is actually on.

      Any tips on how to get this working?

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      • R
        rcoleman-netgate Netgate @brownoxford
        last edited by

        @brownoxford Open a ticket and get the 23.01 firmware image to verify it's not a software issue.

        If you're running FSCK you're on UFS and moving to 23.01 as a clean install will default you on ZFS.

        https://go.netgate.com/

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

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        • B
          brownoxford @rcoleman-netgate
          last edited by

          @rcoleman-netgate Support request submitted.

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          • B
            brownoxford @rcoleman-netgate
            last edited by

            @rcoleman-netgate I have performed the upgrade and can now see the updated version in the console after booting:

            *** Welcome to Netgate pfSense Plus 23.01-RELEASE (arm64) on pfSense ***
            

            The only change in behavior since my initial report is that now none of the LEDs are lit up after the boot process completes (the power LED was lit during the first boot after upgrading, but it shut off at the end and never came back on, even during subsequent reboots).

            Also of note, during booting the Configuring VLAN interfaces... step takes quite a bit of time (30-60 seconds) before moving on, as does Configuring WAN interface.... The Configuring LAN interface... step completes immediately.

            I'm stumped, and open to suggestions...

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            • R
              rcoleman-netgate Netgate @brownoxford
              last edited by

              @brownoxford said in SG-1100 All Ports Dead:

              The only change in behavior since my initial report is that now none of the LEDs are lit up after the boot process completes (the power LED was lit during the first boot after upgrading, but it shut off at the end and never came back on, even during subsequent reboots).

              A known issue fixed in the Recommended Patches from the System Patches package add-on.

              Also of note, during booting the Configuring VLAN interfaces... step takes quite a bit of time (30-60 seconds) before moving on, as does Configuring WAN interface.... The Configuring LAN interface... step completes immediately.

              Is there something connected to the WAN? If not it will wait for a time-out if it does not get a DHCP address

              Ryan
              Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
              Requesting firmware for your Netgate device? https://go.netgate.com
              Switching: Mikrotik, Netgear, Extreme
              Wireless: Aruba, Ubiquiti

              B 1 Reply Last reply Reply Quote 0
              • B
                brownoxford @rcoleman-netgate
                last edited by

                @rcoleman-netgate I previously did not have anything connected to the WAN port, just my laptop on the LAN port. I performed another reboot with my LTE modem plugged into the WAN port with no results - never saw any lights on the ports indicating traffic, no indication of a new client on the LTE modem portal, and no IP address assigned to the SG-1100.

                I confirmed the LTE modem is configured properly as a DHCP server by plugging the cable into my laptop and verifying that an IP was assigned.

                Is there any way to perform an offline installation of the recommended patches, e.g., via a USB stick using the console?

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                • R
                  rcoleman-netgate Netgate @brownoxford
                  last edited by

                  @brownoxford said in SG-1100 All Ports Dead:

                  I confirmed the LTE modem is configured properly as a DHCP server by plugging the cable into my laptop and verifying that an IP was assigned.

                  Hmm

                  Is there any way to perform an offline installation of the recommended patches, e.g., via a USB stick using the console?

                  No, the LED issue on the top is not long-term issue.

                  Can you try the OPT port as a the WAN (change in Interfaces->Assignments page -- swap WAN and OPT interface name/VLAN setting) and see if the OPT port works.

                  Since your 1100 is OOW there's no option for TAC support beyond the software side of things.. so give the swapping of interface devices a shot.

                  Ryan
                  Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                  Requesting firmware for your Netgate device? https://go.netgate.com
                  Switching: Mikrotik, Netgear, Extreme
                  Wireless: Aruba, Ubiquiti

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                  • B
                    brownoxford @rcoleman-netgate
                    last edited by

                    @rcoleman-netgate Can that port swap be done via the console?

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                    • S
                      SteveITS Galactic Empire @brownoxford
                      last edited by

                      @brownoxford yes
                      https://docs.netgate.com/pfsense/en/latest/config/console-menu.html#assign-interfaces

                      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                      Upvote 👍 helpful posts!

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                      • B
                        brownoxford @SteveITS
                        last edited by

                        @steveits Thanks! I've swapped mvneta0.4090 and mvneta0.4092, but that doesn't change anything - they both seem dead.

                        What kind of single point of failure would cause all three ports to go dead at the same time? Trying to figure out if there is any further troubleshooting I can do...

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                        • S
                          SteveITS Galactic Empire @brownoxford
                          last edited by

                          @brownoxford It’s a switch with VLANs so it could be the switch circuitry if they are all dead.

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            At the console/command line try running: etherswitchcfg

                            That should show the status of the switch ports but might return an error that should give us a clue.

                            Steve

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                            • B
                              brownoxford @stephenw10
                              last edited by

                              @stephenw10 Further digging reveals the following on boot (note "Switch Device not found), along with a set of etherswitchcfg errors in the logs:

                              U-Boot 2018.03-devel-18.12.3-gc9aa92c-dirty (Oct 07 2021 - 18:20:55 -0300)
                                
                              Model: Netgate 1100
                                     CPU     1200 [MHz]
                                     L2      800 [MHz]
                                     TClock  200 [MHz]
                                     DDR     750 [MHz]
                              DRAM:  1 GiB
                              Comphy chip #0:
                              Comphy-0: USB3          5 Gbps
                              Comphy-1: PEX0          2.5 Gbps
                              Comphy-2: SATA0         6 Gbps
                              SATA link 0 timeout.
                              AHCI 0001.0300 32 slots 1 ports 6 Gbps 0x1 impl SATA mode
                              flags: ncq led only pmp fbss pio slum part sxs
                              PCIE-0: Link down
                              MMC:   sdhci@d0000: 0, sdhci@d8000: 1
                              Loading Environment from SPI Flash... SF: Detected mx25u3235f with page size 256 Bytes, erase size 64 KiB, total 4 MiB
                              OK
                              Model: Netgate 1100
                              Net:   eth0: neta@30000 [PRIME]
                              Switch Device not found
                              Hit any key to stop autoboot:  0
                              Card did not respond to voltage select!
                                  17970   armada-3720-netgate-1100.dtb
                                  17970   armada-3720-sg1100.dtb
                                  12948   armada-3720-netgate-2100.dtb
                                  12948   armada-3720-sg2100.dtb
                                
                              4 file(s), 0 dir(s)
                              
                              system.log:Feb 11 02:23:15 pfSense php-cgi[429]: rc.bootup: The command '/sbin/etherswitchcfg -f /dev/etherswitch0 port0 forwarding' returned exit code '69', the output was 'etherswitchcfg: Can't open control file: /dev/etherswitch0: No such file or directory'
                              system.log:Feb 11 02:23:15 pfSense php-cgi[429]: rc.bootup: The command '/sbin/etherswitchcfg -f /dev/etherswitch0 port1 forwarding' returned exit code '69', the output was 'etherswitchcfg: Can't open control file: /dev/etherswitch0: No such file or directory'
                              system.log:Feb 11 02:23:15 pfSense php-cgi[429]: rc.bootup: The command '/sbin/etherswitchcfg -f /dev/etherswitch0 port2 forwarding' returned exit code '69', the output was 'etherswitchcfg: Can't open control file: /dev/etherswitch0: No such file or directory'
                              system.log:Feb 11 02:23:15 pfSense php-cgi[429]: rc.bootup: The command '/sbin/etherswitchcfg -f /dev/etherswitch0 port3 forwarding' returned exit code '69', the output was 'etherswitchcfg: Can't open control file: /dev/etherswitch0: No such file or directory'
                              

                              Confirmed that /dev/etherswitch0 is not present, also looking into system time issue.

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Urgh, that doesn't look good. Even uboot fails to see the switch.
                                If you haven't already make sure you fully power cycle the device. Actually pull the power plug.
                                If uboot still shows no switch device it's probably a hardware fault.

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                                • B
                                  brownoxford @stephenw10
                                  last edited by

                                  @stephenw10 I have done that several times, but did it once more for good measure. After 10 minutes I plugged the power back in with the same result - "Switch Device not found".

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Hmm, well update your ticket with us with that info if you have not already.

                                    B 1 Reply Last reply Reply Quote 0
                                    • B
                                      brownoxford @stephenw10
                                      last edited by

                                      @stephenw10 Thanks, I've updated my support ticket. I don't think I'm still under warranty, but maybe tac can give me advice on whether anything can be done.

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