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    Can't reset or usb connect to console of SG-5100

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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      The eMMC drive as it is has not failed entirely, it's still trying to boot from it. So you should be able fit an m.2 SSD and set that as the boot device in the BIOS.
      If the eMMC fails entirely the BIOS still tries to boot from it but it no longer appears at all and the timeout is very long.

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      • S
        SteveITS Galactic Empire @Patian
        last edited by

        @patian https://docs.netgate.com/pfsense/en/latest/solutions/sg-5100/m-2-sata-installation.html

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yeah, I'm not aware of any limitation on the m.2 SSD you can use other than it must be SATA and not NVMe. You probably want to smallest capacity drive you can find. 32GB is more than sufficient for pfSense.

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          • P
            Patian @stephenw10
            last edited by

            @stephenw10 Thank you for the advise. I installed a new M2. SSD drive, re-installed the pfsense plus onto the SSD drive. I changed the BIOS to boot from the M2 Drive first.

            Now it seems everything is back to normal. Thank you for all the inputs. I did not expect the hardware to fail after 2 years, simply bad luck....

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            • G
              gumbyOne @rcoleman-netgate
              last edited by

              @rcoleman-netgate i got a new usb cable and i can see the port now. however, when i connect to the device, it looks like it runs the bios(?) but continues to reboot itself over and over again. i can see the initial screen where i can select to:
              Boot multi user
              Boot single user
              Escape to loader prompt
              etc...

              after it defaults to boot multi user. there's a lot of output and finally ends with:
              ``
              Tracing command kernel pid 0 tid 100098 td 0xfffff8000e49c740
              sched_switch() at sched_switch+0x630/frame 0xfffffe002ce6e9a0
              mi_switch() at mi_switch+0xd4/frame 0xfffffe002ce6e9d0
              sleepq_wait() at sleepq_wait+0x2c/frame 0xfffffe002ce6ea00
              _sleep() at _sleep+0x253/frame 0xfffffe002ce6ea80
              taskqueue_thread_loop() at taskqueue_thread_loop+0xe9/frame 0xfffffe002ce6eab0
              fork_exit() at fork_exit+0x7e/frame 0xfffffe002ce6eaf0
              fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe002ce6eaf0
              --- trap 0, rip = 0, rsp = 0, rbp = 0 ---
              db:0:kdb.enter.default> capture off
              db:0:kdb.enter.default> textdump dump
              Textdump complete.
              db:0:kdb.enter.default> reset
              cpu_reset: Restarting BSP
              cpu_reset_proxy: Stopped CPU 1

              
              this happens over and over. any advice?
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              • R
                rcoleman-netgate Netgate @gumbyOne
                last edited by

                @gumbyone Need to see the whole thing... but reinstallation is a good first step. Especially if it is running on a UFS partition.

                Ryan
                Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                Requesting firmware for your Netgate device? https://go.netgate.com
                Switching: Mikrotik, Netgear, Extreme
                Wireless: Aruba, Ubiquiti

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Yes, we'd need to see the panic string to know for sure but if it;s booting UFS it's probably a filesystem issue. And that can usually be resolved by:
                  https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html#manual-filesystem-check

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                  • T
                    tkronic @stephenw10
                    last edited by

                    @stephenw10 said in Can't reset or usb connect to console of SG-5100:

                    There's no way to recover the eMMC if it fails but you can boot from SSD without issue.
                    However if the eMMC fails entirely it causes a long delay at boot which can be inconvenient. There is currently no workaround for that.

                    Steve

                    Hi,

                    I believe my eMMC has also failed on my SG-5100. Last night, I was able to connect to consol and got similar errors I have seen which indicate a failed eMMC. Today, I attempted to install a M.2 card, however, I can not get consol access again. Putty opens a window when I try to connect, but no output. Am I not waiting long enough for this boot delay you are describing? Should there be a boot delay when attempting to reinstall pfSense with a USB drive connected? I have tried accessing the consol with and without the new M.2 and with and without the USB reinstall drive. No consol output.

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                    • R
                      rcoleman-netgate Netgate @tkronic
                      last edited by

                      @tkronic said in Can't reset or usb connect to console of SG-5100:

                      Am I not waiting long enough for this boot delay you are describing?

                      It will boot eventually. As noted by Stephen there is no workaround in software or adding hardware -- the only one I have found so far is removing the eMMC which requires a hot air re-working station. See here: https://forum.netgate.com/topic/181199/var-is-low-on-disk-space/18?_=1689707002968

                      Ryan
                      Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                      Requesting firmware for your Netgate device? https://go.netgate.com
                      Switching: Mikrotik, Netgear, Extreme
                      Wireless: Aruba, Ubiquiti

                      1 Reply Last reply Reply Quote 1
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