Telus & Cloning Mac Address Problem
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Replacing a tplink with a netgate and cloned the mac address of the tplink (which was presumably cloned from the previous router as it's not the factory tplink mac). When I assign the original static/sub/gateway I can ping the telus g/w but not 8.8.8.8, If I switch over to dynamic dhcp I'm offered the same IP as static but again can not get out past telus. I called telus and they said I needed to register the new device.
I thought the only identification is the mac address. Anyone else run into this where you can't just swap out a router & clone the mac?
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I called telus and they said I needed to register the new device.
Ok and what was wrong to provide them with the MAC
address from the new device? I mean they make money
with you and you are the customer as I see it right.I thought the only identification is the mac address.
Anyone else run into this where you can't just swap
out a router & clone the mac?Not as today here in germany the router freedom is
guarantied to the customers! -
The question was asking if anyone else had problems switching out a device by cloning a mac address with Telus ISP.
Your answer as to why not just register doesn't address the question. However to indulge you...To be able to clone the mac and proceed without a phone call or device registration would be much more efficient use of time. Clone the mac...get internet. Simple and quick! Why should the customer have to register? The ISP has control of the modem. Their job is to deliver internet to it. What we do with it on the other side is our business.
When forced to phone the problem is the long hold times to end up with a level 1 tech who chews through more time having you do the basic troubleshooting (which is already done prior to calling) before they are allowed to escalate. The level 2 techs, which apparently is needed to get things working in this case, only work business hours. Not the best time for the customers to do a switch over.
What was scheduled for a friday evening switch over & a weekend for setting up rules & testing cannot be done because I can't clone a mac. That's the problem...telus is costing the customer downtime and my billable tech time because of their draconian inefficiencies.
