Appliance has 2 Device ID's
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My Netgate 4100 is not being offered the 23.05 upgrade. The Status/Dashboard states the status of my appliance is "The system is on the latest version", which is 23.01-RELEASE.
To investigate this issue I ran Option 13 on the console menu and got a output of:
"Your device has not been registered for pfSense+. Please purchase a pfSense+ subscription at the <a href="https://shop.netgate.com/products/pfsense-software-subscription" target="_blank" rel="noopener noreferrer">Netgate store</a> to receive future updates".
Additional investigation reveals that my 4100 appliance has 2 Device ID's.
The appliance sticker device ID on the bottom of my 4100 is different than the Status/Dashboard "Netgate Device ID".
I kept the cardboard portion of the box that my 4100 was packed in, and those label details match the sticker on my 4100 appliance.
I believe this is a new problem because I recall previous upgrades were not affected by this issue.
How can I correct this problem?
How can I make the Status/Dashboard ID match my appliance device sticker?
It seems this problem effects my ability to upgrade my device via the GUI and/or the console via option 13, because my device reports to Netgate I have a unregistered copy of the pfSense software.
When a user requests a upgrade file image by filing out TAC Lite user request, and provides the Device ID, is the supplied download file tied to the Device ID?
I have received a reply to my recent 23.05 image file request, so if I install this 23.05 image upgrade, will this fix my reported problem?
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Yes, that will fix your issue.
However if you don't want to reinstall you can probably complete that upgrade by first running at the command line (not via the gui):pkg-static upgrade pfSense-repocWith that on the latest version you should be able to upgrade as expected.
If no please open a ticket and include the two NDIs you're seeing:
https://www.netgate.com/tac-support-requestSteve
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The installation of the Netgate provided 23.05 update image file did not correct the primary problem that I am very concerned about. That my 4100 device ID in the pfSense software dashboard does not match my device product sticker. My 4100 device still shows a Device ID that is wrong on the dashboard with the 23.05 update. My device product sticker and the pfSense software device ID are different. I would think that will still effect my ability to up update my device in a normal way via the console (option 13), or the GUI.
Maybe I required a custom firmware update to write my proper Device ID to the firmware so my 4100 device will be properly registered for pfSense+ so I do not receive the error message...
"Your device has not been registered for pfSense+. Please purchase a pfSense+ subscription at the <a href="https://shop.netgate.com/products/pfsense-software-subscription" target="_blank" rel="noopener noreferrer">Netgate store</a> to receive future updates".
I am posting this feedback to help the pfSense community in case anyone experiences the same, or similar problem.
I will fill out a TAC Lite help request.
Thank You.
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@cable_label said in Appliance has 2 Device ID's:
The installation of the Netgate provided 23.05 update image file did not correct the primary problem that I am very concerned about.
What is your ticket number?
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As you requested...
Thank you for submitting a ticket request.
A ticket has been opened within our Technical Assistance Center. A support agent will be in contact with you soon.
Your ticket number is: 1682703202
Regards,
Netgate Global SupportThank you for your help
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@cable_label Ok, so you didn't submit a ticket earlier when suggested -- I was asking what the ticket was for the previous TAC interaction. Follow the instructions I provided on the ticket response so we can work to get to the bottom of the issue you are experiencing.
