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    Unable to get WAN IP Address in pfsense

    Scheduled Pinned Locked Moved Firewalling
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    • M
      Mahesh_23
      last edited by

      As I have installed the pfsense on my old Lenovo V53 desktop. I have connected the WAN Cable coming from ISP mux to the ethernet adapter of the pfsense which was directly connected to the router D-Link 615 before and another cable I have connected to the LAN Port to the D-Link 615 Router. I have tried multiple solutions for the WAN IP address but i'm getting only the private IP address from my network. Is there any solution on this or if I am wrong with the connections ?

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      • V
        viragomann @Mahesh_23
        last edited by

        @Mahesh_23
        First of all, you should know, how your ISP provides the IP to you. Is it PPPoE or DHCP?
        In case of PPPoE you will need to state a user name and password in the settings to get a connection.

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        • M
          Mahesh_23
          last edited by

          @viragomann
          ISP provided a Static IP Address, as we have already, given the same to the Pfsense WAN IP Address and also given the internal LAN IP Address. we set the IP Addresses as per mentioned in the documentation.

          But still we're unable to access it through web portal on the another laptop.

          Do I need to connect the LAN Cable to the PFsense installed desktop to access the URL or no need to connect it, we can access without that ?

          What am i missing, please let me know.

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          • V
            viragomann @Mahesh_23
            last edited by

            @Mahesh_23
            You've written above

            I have tried multiple solutions for the WAN IP address but i'm getting only the private IP address from my network

            However, you stated then

            ISP provided a Static IP Address

            If you got a static public IP address from your ISP configure the WAN interface as static. So why do you wait to get any IP?

            But still we're unable to access it through web portal on the another laptop.

            Do I need to connect the LAN Cable to the PFsense installed desktop to access the URL or no need to connect it, we can access without that ?

            By default pfSense allows access to the web GUI only on the LAN interface.
            So you have have to connect your laptop to the LAN, configure its network settings or let it pull an IP from pfSense if you have enabled the DHCP server on LAN. Then you should be able to access the web GUI by the link pfSense shows in the console after the initial interface setup.

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            • M
              Mahesh_23
              last edited by

              @viragomann ,

              Yes, but as I have enabled DHCP server on LAN Port of Pfsense, and also selected the DHCP IP Address on the laptop where I've connected the LAN cable to the system from pfsense.

              But still it's not getting IP address from pfsense device.

              Am I wrong ?

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              • V
                viragomann @Mahesh_23
                last edited by

                @Mahesh_23
                Ah, you don't get an IP on a LAN device. This should work out of the box though if you've enabled the DHCP.

                So you did you ever get access to the webGUI? If not try to set a static IP within the LAN subnet on the laptop to access it.

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                • M
                  Mahesh_23
                  last edited by

                  @viragomann ,

                  Even if I gave a static IP Address (192.168.0.15) to the laptop & static IP Address (192.168.0.10) to the pfsense system within the network, I'm still unable to access the webGUI of the pfsense.

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                  • V
                    viragomann @Mahesh_23
                    last edited by

                    @Mahesh_23
                    So there is probably an issue in layer 2 or 1.
                    Maybe your laptop is connected to the wrong interface?
                    Or try another network cable.

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                    • M
                      Mahesh_23
                      last edited by

                      @viragomann,

                      I've tried with replacement of cable & also the interface which I've configured for pfsense LAN port the same port I'm connecting the cable with. I've tried with reinstalling of the pfsense also. But still i'm facing the same issue.

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                      • V
                        viragomann @Mahesh_23
                        last edited by

                        @Mahesh_23
                        Can you even ping the LAN IP?

                        What does the console screen show after booting up?

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                        • M
                          Mahesh_23 @viragomann
                          last edited by Mahesh_23

                          @viragomann

                          Console screen is showing with LAN IP - 192.168.0.213/24 & WAN IP - (NA)

                          Able to ping to LAN IP.

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                          • V
                            viragomann @Mahesh_23
                            last edited by

                            @Mahesh_23
                            So your LAN is working and you should also be able to access the web configurator.
                            Maybe try another browser.

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                            • M
                              Mahesh_23 @viragomann
                              last edited by Mahesh_23

                              @viragomann

                              It's still showing the same, while trying to access through web Configurator. It's getting ping to only it's IP Address not to another connected system.

                              As IP Address - 192.168.0.190 is unable to ping, if I gave Static IP to LAN connected system.

                              Screenshot from 2023-07-06 18-08-12.png

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