High latency gateway

[bigbang]

For several weeks now, pfsense is reporting 800ms on my gateway, 40% packet loss and status "Offline, Latency".

A Windstream Kinetic [ISP] technician came by and replaced my hardware near the street but said all metrics are OK. He even conducted his own trace route but it was to a private IP and said it's hard coded that way in his handheld device.

Is this an issue?

From the technician over SMS communications:

[Daniel_Hyde]

@bigbang

Change pfSense to monitor 1.1.1.1 instead.
The device with high latency may be busy and ICMP is not a priority.

Thanks
Dan

[bigbang]

@Daniel_Hyde Thank you

[Daniel_Hyde]

@bigbang

Not a problem

Thanks
Dan