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    Not getting a DHCP WAN IP Address on netgate hardware.

    Scheduled Pinned Locked Moved General pfSense Questions
    47 Posts 6 Posters 6.1k Views
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    • Austin 0A
      Austin 0 @stephenw10
      last edited by

      @stephenw10 Sorry for the late reply. Life got a bit crazy there for a moment. I have tried a different switch in-between the Pfsense box and the ONT. Unfortunately I got the same result. What be the next step for support at this time since we seem to have exhausted our abilities here? Should we look into purchasing support from negate on this, or do you think that there is nothing that can be done at this time?

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, I'm not sure what more they could do here. They could re-run those tests to check the data. But what you did seems good.

        Both the 1100 and 4100 have interfaces with quirks that could be causing issues here. If you can I would try connecting a very generic pfSense CE install to see if that also behaves the same. Some hardware with Intel NICs if you have it.

        Reading back I was almost sure it was going to be that ARP timeout value You could try setting that to something very low like 60.

        Steve

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        • JonathanLeeJ
          JonathanLee
          last edited by

          Screenshot 2023-10-25 at 4.19.48 PM.png

          What about offboarding?????

          Make sure to upvote

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            The default settings on the 1100 and 4100 should be fine there. Hard to imagine that preventing ARP. But easy to test...

            Austin 0A 1 Reply Last reply Reply Quote 0
            • Austin 0A
              Austin 0 @stephenw10
              last edited by

              @stephenw10 I will try both of these things as soon as I am able, but that probably won't be until Sunday.

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              • Austin 0A
                Austin 0
                last edited by

                Thank you both for the suggestions. Unfortunately, I got the same result after trying both suggestions. I did notice that if I unplug, and then replug the cable the interface comes back online for a while, but eventually does go offline again. I do not have any other hardware to test with atm.

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                • JKnottJ
                  JKnott @stephenw10
                  last edited by

                  @stephenw10 said in Not getting a DHCP WAN IP Address on netgate hardware.:

                  The ISP gateway may not appear in a traceroute.

                  The gateway's address might not appear. However, if it doesn't the hop still does and is indicated by an "*".

                  PfSense running on Qotom mini PC
                  i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                  UniFi AC-Lite access point

                  I haven't lost my mind. It's around here...somewhere...

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