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    NG-1100 failed update

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    • P
      pvswie
      last edited by

      Hi All,

      I have a bunch of PFSense+ boxes (NG-6100 & NG-1100).
      I succeeded updating most of them. One NG-1100 however never completed the update and is not booting anymore. Do I have to return it for warranty or can I easily do something to fix this.
      On the console I see this:
      .....
      ERROR: cannot open /boot/lua/loader.lua: no such file or directory.
      Type '?' for a list of commands, 'help' for more detailed help.
      OK

      Maybe someone can help here

      p.s. maybe relevant, the full log from power-up:

      TIM-1.0
      WTMI-devel-18.12.1-1a13f2f
      WTMI: system early-init
      SVC REV: 5, CPU VDD voltage: 1.260V
      NOTICE: Booting Trusted Firmware
      NOTICE: BL1: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
      NOTICE: BL1: Built : 10:16:46, Oct 13 2021
      NOTICE: BL1: Booting BL2
      NOTICE: BL2: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
      NOTICE: BL2: Built : 10:16:50, Oct 13 2021
      NOTICE: BL1: Booting BL31
      NOTICE: BL31: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
      NOTICE: BL31: Built : 10

      U-Boot 2018.03-devel-18.12.3-gc9aa92c-dirty (Oct 13 2021 - 10:14:54 -0300)

      Model: Netgate 1100
      CPU 1200 [MHz]
      L2 800 [MHz]
      TClock 200 [MHz]
      DDR 750 [MHz]
      DRAM: 1 GiB
      Comphy chip #0:
      Comphy-0: USB3 5 Gbps
      Comphy-1: PEX0 2.5 Gbps
      Comphy-2: SATA0 6 Gbps
      SATA link 0 timeout.
      AHCI 0001.0300 32 slots 1 ports 6 Gbps 0x1 impl SATA mode
      flags: ncq led only pmp fbss pio slum part sxs
      PCIE-0: Link down
      console comconsole failed to initialize
      Consoles: EFI console m SPI Flash... SF: Detected mx25u3235f with page size 25 Reading loader env vars from /efi/freebsd/loader.env
      Setting currdev to disk0p2:
      FreeBSD/arm64 EFI loader, Revision 1.1
      (Fri Feb 10 20:26:39 UTC 2023 root@freebsd)
      Hit any key to stop autoboot: 0
      Command line arguments: loader.efit!
      Image base: 0x7000000netgate-1100.dtb
      EFI version: 2.70720-sg1100.dtb
      EFI Firmware: Das U-Boot (rev 0.00)tb
      Console: efi,comconsole (0).dtb
      Load Path: /\armada-3720-sg1100.dtb
      Load Device: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/eMMC(1)/eMMC(0)/HD2,0x01,0,0x82001,0x20000)
      Trying ESP: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/eMMC(1)/eMMC(0)/HD(2,001,0,0x82001,0x20000) ms (1.9 MiB/s)
      Setting currdev to disk0p2: at 07000000 ...
      Trying: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/eMMC(1)/eMMC(0)/HD(1,0x01,,0x1,0x82000) sdhci@d0000.blk...
      Setting currdev to disk0p1:ady
      Trying: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/eMMC(1)/eMMC(0)/HD(3,0x01,,0xa2001,0xdeee7f)
      Setting currdev to zfs:pfSense/ROOT/default:
      ERROR: cannot open /boot/lua/loader.lua: no such file or directory.

      Type '?' for a list of commands, 'help' for more detailed help.
      OK

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        It can't find the loader file. If you have a backup config the fastest way to get back up from that is to re-install the firmware clean and restore.
        Open a ticket to get the recovery image: https://www.netgate.com/tac-support-request

        1 Reply Last reply Reply Quote 0
        • stephenw10S stephenw10 moved this topic from General pfSense Questions on
        • JMKenn_J
          JMKenn_
          last edited by

          This post is deleted!
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