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    SG1100 Update USB Console Failed

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • R
      rvtimen
      last edited by

      So I was trying to update to 23.09. It never finished to my knowledge. Power cycled and now no IP Webgui access. I have the USB console working but it comes up with login name/password and which it accepts, but then just a prompt. How do I get the console menu up? I figure once I can get that back up then I'll do a factory reset and then a restore of my configuration. Any help would be appreciated.

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      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        You can try running /etc/rc.initial to bring up the menu, but a factory reset is unlikely to help anything.

        The factory reset only resets the configuration, it wouldn't have any effect on how the system is operating at that level.

        You would have better luck forcing it to reinstall everything in place from the console shell using pkg update -f followed by pkg upgrade -fy.

        You could also contact TAC and ask for an installation image and then reinstall + recover the config and get back up and running that way as well.

        Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

        Need help fast? Netgate Global Support!

        Do not Chat/PM for help!

        G R 2 Replies Last reply Reply Quote 1
        • G
          gore_bullish814 @jimp
          last edited by

          @jimp how would I get to the prompt to force a reinstall? Once mine so loading is asking for a password. Never had to do this before after an upgrade or restart.

          S 1 Reply Last reply Reply Quote 0
          • S
            SteveITS Galactic Empire @gore_bullish814
            last edited by

            @gore_bullish814 If the option wasn’t set to prompt there, then something’s wrong. If you spend much time on it reinstalling is likely faster:
            https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

            (Speaking in general) Updates take 10-15 min or more on eMMC/slow storage. Don’t boot early.

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            G 1 Reply Last reply Reply Quote 0
            • G
              gore_bullish814 @SteveITS
              last edited by

              @SteveITS not a subscription user, any help still

              S 1 Reply Last reply Reply Quote 0
              • S
                SteveITS Galactic Empire @gore_bullish814
                last edited by

                @gore_bullish814 if it’s an 1100 it’s a free ticket for Netgate hardware.

                Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                Upvote 👍 helpful posts!

                G 1 Reply Last reply Reply Quote 0
                • G
                  gore_bullish814 @SteveITS
                  last edited by

                  @SteveITS after following the reinstall setup and getting the image from tac.... I restarted the device and now getting many errors zio_ read error: 5. What does this mean? Is it I selected Zfs and should have selected Ufs?

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    You should be able to install as either ZFS or UFS to the 1100.

                    What errors are you seeing exactly?

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                    • M
                      Mission-Ghost
                      last edited by

                      As an aside, I hope future Netgate products always include a hardware factory reset button in their design. The absence of such a button on the 1100 lacks customer focus and makes contending with failed upgrades and malfunctions such as this much more difficult than it has to be.

                      jimpJ 1 Reply Last reply Reply Quote 1
                      • R
                        rvtimen @jimp
                        last edited by

                        I did the TAC thing. New image and I am back in operation. My fault probably for not waiting for the update to complete. Thanks to all for your thoughts.

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                        • jimpJ
                          jimp Rebel Alliance Developer Netgate @Mission-Ghost
                          last edited by

                          @Mission-Ghost said in SG1100 Update USB Console Failed:

                          As an aside, I hope future Netgate products always include a hardware factory reset button in their design. The absence of such a button on the 1100 lacks customer focus and makes contending with failed upgrades and malfunctions such as this much more difficult than it has to be.

                          We don't always have complete and total control over every aspect of the hardware as we develop new platforms, but we do try to have a config reset button if at all possible since we know it makes things easier for users (and TAC). Plus we are always trying to make the process easier for users. Just wait until you see the reset process on the next device, it's the best one yet. :-)

                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

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