Misconfigured 3100 will not reset to factory defaults

04CC40

Hello, I tried to use a backup to configure a 3100 but failed during the process (in 23.09-Release). The router was working fine before my intervention.

I cannot access the GUI because the DHCP server does not appear to assign IP's.

Whenever I try to use console access to use option 4 I get the following message:

Fatal error: Uncaught TypeError: array_path_enabled(): Argument #1 ($arr) must be of type array, null given, called in /etc/inc/config.lib.inc on line 1264 and defined in /etc/inc/util.inc:3741
Stack trace:
#0 /etc/inc/config.lib.inc(1264): array_path_enabled(NULL, 'notifications/s...', 'disable')
#1 /etc/inc/notices.inc(379): config_path_enabled('notifications/s...', 'disable')
#2 /etc/inc/notices.inc(662): notify_via_smtp('No config.xml f...')
#3 /etc/inc/notices.inc(151): notify_all_remote('No config.xml f...')
#4 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#5 /etc/inc/config.inc(137): parse_config()
#6 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#7 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#8 /etc/rc.initial.defaults(32): require_once('/etc/inc/functi...')
#9 {main}
  thrown in /etc/inc/util.inc on line 3741
PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 3741, Message: Uncaught TypeError: array_path_enabled(): Argument #1 ($arr) must be of type array, null given, called in /etc/inc/config.lib.inc on line 1264 and defined in /etc/inc/util.inc:3741
Stack trace:
#0 /etc/inc/config.lib.inc(1264): array_path_enabled(NULL, 'notifications/s...', 'disable')
#1 /etc/inc/notices.inc(379): config_path_enabled('notifications/s...', 'disable')
#2 /etc/inc/notices.inc(662): notify_via_smtp('No config.xml f...')
#3 /etc/inc/notices.inc(151): notify_all_remote('No config.xml f...')
#4 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#5 /etc/inc/config.inc(137): parse_config()
#6 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#7 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#8 /etc/rc.initial.defaults(32): require_once('/etc/inc/functi...')
#9 {main}
  thrown
Fatal error: Uncaught TypeError: array_path_enabled(): Argument #1 ($arr) must be of type array, null given, called in /etc/inc/config.lib.inc on line 1264 and defined in /etc/inc/util.inc:3741
Stack trace:
#0 /etc/inc/config.lib.inc(1264): array_path_enabled(NULL, 'notifications/s...', 'disable')
#1 /etc/inc/notices.inc(379): config_path_enabled('notifications/s...', 'disable')
#2 /etc/inc/notices.inc(662): notify_via_smtp('PHP ERROR: Type...')
#3 /etc/inc/notices.inc(151): notify_all_remote('PHP ERROR: Type...')
#4 /etc/inc/config.lib.inc(1168): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#5 [internal function]: pfSense_clear_globals()
#6 {main}
  thrown in /etc/inc/util.inc on line 3741

Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.banner(27): require_once('/etc/inc/config...')
#12 {main}
  thrown in /etc/inc/notices.inc on line 135
PHP ERROR: Type: 1, File: /etc/inc/notices.inc, Line: 135, Message: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.banner(27): require_once('/etc/inc/config...')
#12 {main}
  thrown
Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(1168): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#2 [internal function]: pfSense_clear_globals()
#3 {main}
  thrown in /etc/inc/notices.inc on line 135

If I try to boot from the USB (I have tried with an 8GB USB2.0 and a 32GB USB3.0 unsuccessfully) to reinstall I get the following error:

Marvell>> usb reset
(Re)start USB...
USB0:   mvBoardUsbVbusSet: gppNo = 35
Port (usbActive) : 1    Interface (usbType = 3) : USB XHCI 1.00
scanning bus 0 for devices... 2 USB Device(s) found
       scanning usb for storage devices... 1 Storage Device(s) found
       scanning usb for ethernet devices... 0 Ethernet Device(s) found
Marvell>> run recovery
(Re)start USB...
USB0:   mvBoardUsbVbusSet: gppNo = 35
Port (usbActive) : 1    Interface (usbType = 3) : USB XHCI 1.00
scanning bus 0 for devices... 2 USB Device(s) found
       scanning usb for storage devices... 1 Storage Device(s) found
       scanning usb for ethernet devices... 0 Ethernet Device(s) found
reading ubldr.bin
** Unable to read file ubldr.bin **
## Starting application at 0x00200000 ...

Thanks for any help.

Edit: Apparently the downloadable img is not suitable for booting the 3100, so I have filed a ticket.

Gertjan

@04CC40
If Dhcpd fails on one of your LANs, assign static IP, dns, gateway and network temporarily to your device. From then in you have GUI access. When all is ok again, switch back to the dhcp cliënt on your device.

You can’t use the public x86 pfSEnse CE version. You’ll be needing the arm based pfSense plus version.
Fill in the TAC form, and you have your firmware within a minute.

See the doc how to create the USB drive to have your 3100 boot from it.

04CC40

@Gertjan Yes, the correct img has been supplied by support. My problem trying to assign interfaces from the console was that no matter which option I chose from the menu, it would cycle through the "fatal error" above and return to the menu. I'll try to use the USB boot and report back (I have already downloaded the img and checked the sha256).

Edit: Took me a couple of usb resets but issue has been resolved. Thanks.