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    After upgrade 1100 has failed

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    11 Posts 6 Posters 1.4k Views
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    • J
      Justeco
      last edited by

      I was doing several upgrade cycles in a row.

      My netgate 1100 stopped working and the console shows the following:

      Updating /var/run/os-release done.
      Clearing /tmp (X related).
      Creating and/or trimming log files.
      Updating motd:.
      Starting syslogd.
      Mounting late filesystems:.
      /etc/rc: WARNING: $timed_enable is not set properly - see rc.conf(5).
      /etc/rc: WARNING: $scponlyc_enable is not set properly - see rc.conf(5).
      /etc/rc: WARNING: $sshguard_enable is not set properly - see rc.conf(5).
      Starting cron.
      Starting background file system checks in 60 seconds.
      
      Thu Jan  1 00:00:23 UTC 1970
      
      FreeBSD/arm64 (Amnesiac) (ttyu0)
      
      -sh: /etc/rc.initial: not found
      
      FreeBSD/arm64 (Amnesiac) (ttyu0)
      
      -sh: /etc/rc.initial: not found
      

      I then tried booting into single user mode and running fsck, but that doesn't work either.
      Has the storage in this device failed?

      Result of trying fsck

      Enter full pathname of shell or RETURN for /bin/sh:
      # df
      Filesystem           512-blocks    Used   Avail Capacity  Mounted on
      pfSense/ROOT/default    6910288 2221288 4689000    32%    /
      devfs                         2       0       2     0%    /dev
      # /sbin/fsck -y /
      fsck: cannot open `pfSense/ROOT/default': No such file or directory
      
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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        That looks like that's running ZFS so running an FSCK doesn't apply.

        The fastest way back from there is going to be a reinstall. Open a ticket with us to get the recovery image:
        https://www.netgate.com/tac-support-request

        A 1 Reply Last reply Reply Quote 0
        • A
          AntC @stephenw10
          last edited by

          @stephenw10 similar issue too Screenshot 2023-12-13 093848.png

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Fastest way back is still going to be reinstall.

            A J 2 Replies Last reply Reply Quote 1
            • A
              AntC @stephenw10
              last edited by

              @stephenw10 big thumbs up for responding so quick and sending the reinstall link. Worked and treat. SG1100 is happy again.

              1 Reply Last reply Reply Quote 1
              • J
                Justeco @stephenw10
                last edited by

                @stephenw10 I did successfully recover with a fresh install.

                M 1 Reply Last reply Reply Quote 0
                • F
                  FastEddie
                  last edited by

                  Thanks for posting. I ran into similar issues with their updated release. I tried to perform a factory reset after noticing the dashboard was out of sync with the upgrade after multiple reboots. Dead system with the same symptoms. I opened a ticket in hopes of obtaining the image that appears to be needed to reinstall. ::sigh::

                  BTW it looks like others on other models are having the same issue...

                  1 Reply Last reply Reply Quote 0
                  • M
                    maddhater @Justeco
                    last edited by

                    @Justeco did you do a fresh reinstall with ZFS still or switch things up?

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      SteveITS Galactic Empire @maddhater
                      last edited by

                      @maddhater I don’t think one gets a choice for the Arm units, it just directly writes the image to storage. ZFS has several benefits anyway.

                      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                      Upvote 👍 helpful posts!

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        The recovery image has both UFS and ZFS images within it so it can write out either. For those who really want to use UFS. At least for now.

                        And the new Net Installer installs to aarch64 in traditional way so you get all the usual install options, including filesystem type.

                        But, yes, use ZFS!

                        Steve

                        S 1 Reply Last reply Reply Quote 0
                        • S
                          SteveITS Galactic Empire @stephenw10
                          last edited by

                          @stephenw10 ah, ‘twas late, didn’t look…step 9: https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          1 Reply Last reply Reply Quote 1
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