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    NG-1100 update issues

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    • S
      SteveITS Rebel Alliance @pvswie
      last edited by

      @pvswie 1970 is interesting.

      All I can say is there have been several posts with similar upgrade issues. Did you have any packages installed and did you uninstall them first? Thinking about the 1GB RAM…

      It’s a free ticket to get the installer: https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote 👍 helpful posts!

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      • P
        pvswie @SteveITS
        last edited by

        @SteveITS
        Thanks for the reply. Yes I have an additional package installed and no, I did not uninstall it before the update. I never did. Is that your recommendation or is it a strict requirement.

        Anyway: I followed your link but get into an endless loop of pages. Either the website is broken or such a request is no longer an option. Netgate changed their support some time ago and I have no clue of whether it impacts this.

        Is there any other way to get a install image for a NG-1100. Maybe another user that has a copy?

        Kind regards,
        Peter

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        • S
          SteveITS Rebel Alliance @pvswie
          last edited by

          @pvswie the link near the top of that page goes to the form at https://www.netgate.com/tac-support-request for me…? Try go.netgate.com. That’s the only place to get firmware.

          Per the upgrade guide https://docs.netgate.com/pfsense/en/latest/install/upgrade-guide-prepare.html#packages
          “The safest practice is to remove all packages before upgrading to a new release. The upgrade process will handle packages automatically, but packages are frequently a source of problems. To ensure a smooth upgrade, note the installed packages, remove them, perform the upgrade, and then reinstall when the upgrade is complete.”

          In short it’s supposed to uninstall/reinstall for you but can get wonky if upgrading both the OS and PHP for example. We uninstall “big” packages like pfBlocker and Suricata but leave smaller ones like Apcupsd. Again I’m just brainstorming for you as there seems to be something that triggers on some 1100s but obviously not all of them.

          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
          Upvote 👍 helpful posts!

          P 1 Reply Last reply Reply Quote 0
          • P
            pvswie @SteveITS
            last edited by

            @SteveITS Thanks for the reply.
            I used a different browser and PC and managed to issue a request.
            I entered the S/N and NDI of both failing devices. Lets wait to see whether that works

            Kind regards
            Peter

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Mmm, it looks like you defaulted the config before the upgrade which would have uninstalled any packages.

              It also does look like it failed to upgrade completely. The upgrade log from /conf might show more.

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              • P
                pvswie @stephenw10
                last edited by pvswie

                @stephenw10
                I will start by trying to recover one NG-1100 only, the first one where I am not 100% sure how I got the NG-1100 into this error.

                If you tell me how to get access to this upgrade log in /conf I can try to get a copy and submit it to you.
                In case you are interested: please be aware the micro-usb console also fails to login due to the missing /etc/rc.initial

                Maybe I can boot from a USB disk and access the internal flash disk like that. If so you have to direct me to the image to load on the USB and boot the 1100

                Kind regards
                Peter

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  It depends how far it's booting. If you can reach a prompt you can just check it from the command line.

                  If you just need to recover it though you can just use the recovery image to reflash it. Open a ticket with us to request the image:
                  https://www.netgate.com/tac-support-request

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                  • P
                    pvswie @stephenw10
                    last edited by

                    @stephenw10
                    No, neither ssh nor the USB/serial console works so no chance using that.

                    Are there any options to get access to the file system through the boot menu or maybe during the steps as described in https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html. A simple indication of where to start is sufficient for me, I am a BSD/linux command line user.

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      It looks like you can see the loader menu at the console though?

                      You may be able to select single user mode there and recover the config file from there.

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                      • P
                        pvswie @stephenw10
                        last edited by

                        @stephenw10
                        Hi,

                        I finally got into trying to extract files/folders from a malfunctioning 1100.
                        Yes, I manage to get into single user mode. and am able to start /bin/sh
                        A few messages up you mentioned 'The upgrade log from /conf'. In single user mode:

                        • I do find /conf, its a symbolic link to /cf/conf which does not exist
                        • Logging in on a 23.09 operational device I found I need to do mount -t zfs pfSense/ROOT/default/cf /cf. This gives me a /cf/conf folder.
                        • There indeed is a upgrade_log.txt file in this folder but its contents are not very useful: 84 bytes consisting of 2 lines stating the repository is updating and that 23.09 is available

                        I can basically provide you any file(s) but you need to tell me which.

                        Kind Regards,
                        Peter

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          You should see upgrade_log.latest.txt after an upgrade has run.

                          Can you mount the cf dataset manually as shown here?:
                          https://docs.netgate.com/pfsense/en/latest/troubleshooting/single-user-mode.html#re-mount-zfs-volumes-as-read-write

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