DNS/DHCP stop working suddenly
-
It will revert to the last good config if the current config file is unreadable. That could also indicate a drive issue.
-
@stephenw10 OK now im nervous.
What are my options to either replace the 6100 or replace the SSD? -
This is the first time you've seen this issue? It might not be the disk, I would want to see something conclusive. If it is you could just replace the disk though.
-
@stephenw10
It happened again..
Got some more data that may or may not help.- Internet suddenly goes out so i go straight into console.
- Nothing on the console screen. Usual output for selecting options.
WAN port loses IP address
Mar 1 15:22:59 GAFW dhclient[38626]: No working leases in persistent database - sleeping. Mar 1 15:22:59 GAFW dhclient[30526]: FAIL Mar 1 15:23:00 GAFW dhclient[38626]: connection closed Mar 1 15:23:00 GAFW dhclient[38626]: exiting. Mar 1 15:23:01 GAFW dhclient[41673]: PREINIT Mar 1 15:23:01 GAFW dhclient[43008]: EXPIRE Mar 1 15:23:01 GAFW dhclient[44238]: Deleting old routes Mar 1 15:23:01 GAFW dhclient[45556]: PREINIT Mar 1 15:23:01 GAFW dhclient[41096]: DHCPDISCOVER on ix3 to 255.255.255.255 port 67 interval 2 Mar 1 15:23:03 GAFW dhclient[41096]: DHCPDISCOVER on ix3 to 255.255.255.255 port 67 interval 5 Mar 1 15:23:08 GAFW dhclient[41096]: DHCPDISCOVER on ix3 to 255.255.255.255 port 67 interval 7CPU usage using top -aSH command.
last pid: 16707; load averages: 4.63, 3.67, 2.21 up 0+15:43:45 15:11:13 519 threads: 9 running, 472 sleeping, 38 waiting CPU: 2.0% user, 0.0% nice, 26.4% system, 0.0% interrupt, 71.7% idle Mem: 398M Active, 1576M Inact, 1347M Wired, 4465M Free ARC: 319M Total, 119M MFU, 187M MRU, 875K Anon, 2154K Header, 10M Other 261M Compressed, 759M Uncompressed, 2.91:1 Ratio Swap: 1024M Total, 1024M Free PID USERNAME PRI NICE SIZE RES STATE C TIME WCPU COMMAND 0 root -60 - 0B 2128K CPU3 3 13:49 99.92% [kernel{if_io_tqg_3}] 11 root 187 ki31 0B 64K RUN 2 872:54 95.83% [idle{idle: cpu2}] 11 root 187 ki31 0B 64K CPU1 1 867:56 95.08% [idle{idle: cpu1}] 11 root 187 ki31 0B 64K CPU0 0 878:02 93.18% [idle{idle: cpu0}] 60326 root 68 0 114M 51M accept 1 0:02 8.47% php-fpm: pool nginx (php-fpm) 81924 www 20 0 43M 23M kqread 1 12:44 1.15% /usr/local/sbin/haproxy -f /var/etc/haproxy/haproxy.cfg -p /var/run/haproxy.pid -D -x /tmp/haproxy.socket -sf 465 20240 unbound 20 0 192M 144M kqread 0 0:01 0.60% /usr/local/sbin/unbound -c /var/unbound/unbound.conf{unbound} 42858 root 20 0 13M 3084K select 2 4:35 0.57% /usr/sbin/syslogd -O rfc3164 -s -c -c -l /var/dhcpd/var/run/log -l /tmp/haproxy_chroot/var/run/log -P /var/run/sy 20240 unbound 20 0 192M 144M kqread 1 0:01 0.53% /usr/local/sbin/unbound -c /var/unbound/unbound.conf{unbound} 63614 root 20 0 1196M 733M uwait 1 4:34 0.48% /usr/local/bin/suricata --netmap -D -c /usr/local/etc/suricata/suricata_12791_igc1/suricata.yaml --pidfile /var/r 0 root -64 - 0B 2128K - 1 1:21 0.28% [kernel{dummynet}] 0 root -12 - 0B 2128K - 1 0:41 0.23% [kernel{z_wr_iss_0}] 48900 root 20 0 13M 3520K bpf 2 2:43 0.22% /usr/local/sbin/filterlog -i pflog0 -p /var/run/filterlog.pid 0 root -12 - 0B 2128K - 1 0:41 0.21% [kernel{z_wr_iss_1}] -
What is also strange is that i could not resolve anything local. My own self hosted services would time out..
C:\Users\michm>nslookup syslog.xxxxxxx Server: GAFW.xxxxxxx Address: 192.168.50.254 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to GAFW.xxxxxxxxx timed-outI went ahead and went for the reboot through console. It could not stop the Tailscale package. This forced me to pull the plug and plug it back in.
Netgate pfSense Plus will reboot. This may take a few minutes, depending on your hardware. Do you want to proceed? Y/y: Reboot normally R/r: Reroot (Stop processes, remount disks, re-run startup sequence) S: Reboot into Single User Mode (requires console access!) Enter: Abort Enter an option: r Netgate pfSense Plus is rerooting now. Stopping package arpwatch...done. Stopping package freeradius3...done. Stopping package lldpd...done. Stopping package WireGuard...done. Stopping package haproxy...done. Stopping package nut...done. Stopping package syslog-ng...done. Stopping package Tailscale... <----- stuck here and could not go pastI eventually lost access to the web configurator and got the nginx timed out message.
Firewall: NetGate,Palo Alto-VM,Juniper SRX
Routing: Juniper, Arista, Cisco
Switching: Juniper, Arista, Cisco
Wireless: Unifi, Aruba IAP
JNCIP,CCNP Enterprise -
OK interesting. Not the SSD then, so that's good.
One CPU core seems to be stuck at 100%. We can only see it's interface io traffic so something attempting (and seemingly failing) to send or receive. From the fact tailscale could not be stopped I'd guess it's that somehow. Are you able to disable that as a test?
-
@stephenw10
I have uninstalled Tailscale.
I’m glad I got some more data on this so thanks for the assistance.If this is a bug - let’s say it might be for sake of conversation - I don’t have much data to prove this isn’t just environmental to my setup. Any other data points I can gather?
Losing a WAN ip address does make Tailscale chatty but i can’t find the link to why dns breaks for local resolution. -
It looks like whatever is using that CPU core is preventing anything sending/receiving traffic or possible opening states. Causing problem for numerous services.
-
@stephenw10
Interesting and i love that theory. Seems very logical.
Would explain why almost all functionality related to the firewall is broken - web-configurator , dns , dhcp...
Considering the 6100 has 4x cores, its not odd that a single core choking the firewall breaks connectivity?edit: So whatever is using that core is related to traffic? High throughput? This 6100 can for sure push well over 10G from my testing but looking at the monitoring i see pretty low WAN throughput considering.
Tailscale seems like the smoking gun but checking my historical syslog it seems that once ix3 (WAN) goes down and cant renew a dhcp address, tailscale becomes very verbose. As i discovered today i am unable to reboot the router because it gets stuck on the tailscale process. High level but the trigger is losing the WAN.
If we're stable this weekend, i will install tailscale again and unplug the wan..see if i can reproduce.
-
@michmoor said in DNS/DHCP stop working suddenly:
Considering the 6100 has 4x cores, its not odd that a single core choking the firewall breaks connectivity?
It is I agree. Though I'm assuming it's choking something in the network stack so it doesn't matter than then other cores are still available.
-
@michmoor said in DNS/DHCP stop working suddenly:
I went ahead and went for the reboot through console. It could not stop the Tailscale package. This forced me to pull the plug and plug it back in.
what's the longest you waited for the system to shutdown gracefully when it appeared to be 'stuck" stopping Tailscale package? conservative estimate in minutes...
-
@cyberconsultants
maybe 5mins or so.
Reboots generally do not take long@stephenw10 so far since the TS package removal things have been stable since. I’ll add the package tomorrow and let you know how things go.
-
@michmoor five minutes doesn't seem reasonable given documented precaution:
https://docs.netgate.com/pfsense/en/latest/diagnostics/system-halt.html
...and what you seemed to be dealing with more specifically.
abrupt and repeated power losses over time might be closer in line with your 'root cause' than any particular package. i personally think it'd be advisable to make not cutting the power until you've waited at least an unreasonable period of time given the specific reboot context (sysem updates, maintenance, system crash, etc.) a more regular practice.
pfSense is a software firewall that doesn't load its config strictly out of NVRAM like typical consumer devices often do. despite filesystem and backup/recovery/snapshot improvements over time, OS corruption is still a real concern with abrupt loss of system power.
-
In reality I don't think I've ever seen a correctly functioning install take more than 5 mins to shutdown.
-
@stephenw10 said in DNS/DHCP stop working suddenly:
In reality I don't think I've ever seen a correctly functioning install take more than 5 mins to shutdown.
so you would pull the physical power after five minutes of
Stopping package Tailscale...in some kind of unstable system state? -
If the console was hung at that point then yes. I might try hitting
ctl+tfirst to see what it's actually waiting for. That won't allow it to continue but might give a clue as to why it failed. -
@stephenw10 said in DNS/DHCP stop working suddenly:
If the console was hung at that point then yes. I might try hitting
ctl+tfirst to see what it's actually waiting for. That won't allow it to continue but might give a clue as to why it failed.lol
-
@stephenw10
Hey Stephen,
It happened again. I collected some data to help diagnoseI initially SSH'd to my firewall and was able to run a top -aSH.
last pid: 37748; load averages: 5.19, 5.30, 5.34 up 5+14:27:25 06:36:49 536 threads: 10 running, 488 sleeping, 38 waiting CPU: 1.1% user, 0.0% nice, 26.6% system, 0.1% interrupt, 72.3% idle Mem: 471M Active, 1981M Inact, 1400M Wired, 3937M Free ARC: 341M Total, 106M MFU, 214M MRU, 2972K Anon, 2640K Header, 14M Other 267M Compressed, 972M Uncompressed, 3.64:1 Ratio Swap: 1024M Total, 1024M Free PID USERNAME PRI NICE SIZE RES STATE C TIME WCPU COMMAND 0 root -60 - 0B 2160K CPU3 3 260:17 99.91% [kernel{if_io_tqg_3}] 11 root 187 ki31 0B 64K CPU0 0 127.5H 96.51% [idle{idle: cpu0}] 11 root 187 ki31 0B 64K CPU1 1 126.0H 95.49% [idle{idle: cpu1}] 11 root 187 ki31 0B 64K RUN 2 126.7H 95.47% [idle{idle: cpu2}] 98424 unbound 23 0 179M 139M kqread 1 0:06 3.65% /usr/local/sbin/unbound -c /var/unbound/unbound.conf{unbound} 98424 unbound 21 0 179M 139M kqread 2 0:05 2.39% /usr/local/sbin/unbound -c /var/unbound/unbound.conf{unbound}I noticed that my WAN IP has changed. Being on ATT fiber it has remained the same for over two years but its DHCP so now its time to change.
All logging stopped at the same time
-rw------- 1 root wheel 572K Mar 7 02:29 filter.log.1.bz2 -rw------- 1 root wheel 534K Mar 7 02:35 filter.log.0.bz2 -rw------- 1 root wheel 214K Mar 7 02:37 resolver.log.1.bz2 -rw------- 1 root wheel 149K Mar 7 02:39 resolver.log.0.bz2 -rw------- 1 root wheel 2.9M Mar 7 02:39 auth.log -rw------- 1 root wheel 938K Mar 7 02:39 dhcpd.log -rw------- 1 root wheel 3.1M Mar 7 02:39 gateways.log -rw------- 1 root wheel 544K Mar 7 02:39 ntpd.log -rw------- 1 root wheel 2.6M Mar 7 02:39 nginx.log -rw------- 1 root wheel 2.8M Mar 7 02:39 routing.log -rw------- 1 root wheel 2.5M Mar 7 02:39 ipsec.log -rw------- 1 root wheel 2.5M Mar 7 02:39 openvpn.log -rw------- 1 root wheel 6.5M Mar 7 02:39 system.log -rw------- 1 root wheel 8.4M Mar 7 02:39 filter.log -rw------- 1 root wheel 426K Mar 7 02:39 resolver.log -rw------- 1 freeradius freeradius 879K Mar 7 02:40 radius.log -rw-r--r-- 1 root wheel 591B Mar 7 06:36 utx.lastlogin -rw------- 1 root wheel 22K Mar 7 06:36 utx.logI still couldn't get to the GUI on the LAN side as it was unresponsive so from SSH I went ahead with the reboot. It was stalling on stopping certain packages so I did ctrl t
Netgate pfSense Plus is rebooting now. Stopping package arpwatch...done. Stopping package freeradius3...done. Stopping package lldpd...done. Stopping package WireGuard... load: 5.71 cmd: php_wg 65403 [nanslp] 10.49r 0.68u 0.07s 3% 53036k done. Stopping package haproxy...done. Stopping package nut...done. Stopping package syslog-ng...done. Stopping package softflowd...done. Stopping package suricata... Stopping package suricata... load: 5.59 cmd: php-cgi 56784 [nanslp] 35.07r 0.54u 0.04s 0% 53360kWaiting over an hour...........yes an hour...pfsense never came back from the reboot and within that hour I lost access to the shell. So I went in through the console and the console was flooded with the following logs.
arpresolve: can't allocate llinfo for 192.168.1.254 on ix3I couldn't access anything else via console. Just the flooding of the arpresolve log tied up anything. Even disconnecting the ix3 interface from the ATT modem didn't matter..arpresolve still kept flooding console.
Finally, a reboot fixed it. Back online..
-
@michmoor sounds like a simple gateway alarm/action triggering a cascade of headache. you might review configuration of the packages whose services you're not allowing to stop, likely compounding the kludge each time you do. it'll only get longer and kludgier if you keep "resolving" it the way you are.
Suricata initialization (both start and stop) is what's causing those
arpresolvekernel notices. -
Do you have the service watchdog installed? That can cause problems with stopping services when incorrectly used. It should only really be used for debugging. You would see that logged though.
