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Problem installing net gate 4200

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • B
    bigbob @SteveITS
    last edited by Apr 5, 2024, 7:26 PM

    @SteveITS OK. How am I supposed to access the net gate interface if I'm successful? Still have to connect directly with ethernet cable?

    1 Reply Last reply Reply Quote 0
    • B
      bigbob @SteveITS
      last edited by Apr 5, 2024, 7:28 PM

      @SteveITS also am I supposed to keep the internet cable, Wan, disconnected from net gate 4200 whole time?

      S 1 Reply Last reply Apr 5, 2024, 7:42 PM Reply Quote 0
      • S
        SteveITS Galactic Empire @bigbob
        last edited by Apr 5, 2024, 7:42 PM

        @bigbob I'm losing what you're trying to do. In your OP you wrote you changed the LAN IP but later asked about changing the WAN IP.

        pfSense (and any router) doesn't really function if WAN and LAN are the same subnet. So you need to make them different and go from there.

        The point of disconnecting pfSense WAN temporarily is so you can actually browse to the LAN IP and make changes. Once you have a valid setup you can plug in WAN again.

        In order to browse to the pfSense LAN IP you need some sort of network connection to that interface. It doesn't matter how it works. You can use a patch cable, yes.

        What is your WAN network subnet?

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        B 2 Replies Last reply Apr 5, 2024, 8:10 PM Reply Quote 0
        • B
          bigbob @SteveITS
          last edited by Apr 5, 2024, 8:10 PM

          @SteveITS I'm guessing my Wan is 192.168.1.1
          What I don't understand is why when I change my lan, and I hit reboot, it doesn't finish. But if I keep my lan at 192.168.1.1 it does?

          M 1 Reply Last reply Apr 5, 2024, 8:13 PM Reply Quote 0
          • B
            bigbob @SteveITS
            last edited by Apr 5, 2024, 8:12 PM

            @SteveITS but more than anything, and I'm very appreciative though, is why whatever you're going over with me is not in the instructions?

            S 1 Reply Last reply Apr 5, 2024, 8:32 PM Reply Quote 0
            • M
              mcury @bigbob
              last edited by Apr 5, 2024, 8:13 PM

              @bigbob said in Problem installing net gate 4200:

              @SteveITS I'm guessing my Wan is 192.168.1.1
              What I don't understand is why when I change my lan, and I hit reboot, it doesn't finish. But if I keep my lan at 192.168.1.1 it does?

              Did you change your computer's IP address to match the network you set in pfSense ?

              After that reload, pfsense will be expecting a connection from the same network.

              So, if you configured pfsense's LAN IP address to be 192.168.101.1 255.255.255.0, you should configure your computer's IP address in the same network, you can use 192.168.101.2 255.255.255.0

              After that, just try to connect to pfsense's IP address again, but now, using 192.168.101.1 in your browser.

              dead on arrival, nowhere to be found.

              B 1 Reply Last reply Apr 5, 2024, 8:15 PM Reply Quote 0
              • B
                bigbob @mcury
                last edited by Apr 5, 2024, 8:15 PM

                @mcury when I configure it in the setup, and I change address on lan, do I have to type in the 255 stuff? Or just the 192 stuff?

                M 1 Reply Last reply Apr 5, 2024, 8:18 PM Reply Quote 0
                • M
                  mcury @bigbob
                  last edited by mcury Apr 5, 2024, 8:18 PM Apr 5, 2024, 8:18 PM

                  @bigbob said in Problem installing net gate 4200:

                  255 stuff? Or just the 192 stuff?

                  pfsense LAN:
                  IP address: 192.168.101.1
                  subnet mask: 255.255.255.0

                  your computer:
                  IP address: 192.168.101.2
                  subnet mask: 255.255.255.0
                  gateway: 192.168.101.1
                  dns: 192.168.101.1

                  dead on arrival, nowhere to be found.

                  B 1 Reply Last reply Apr 5, 2024, 8:21 PM Reply Quote 1
                  • B
                    bigbob @mcury
                    last edited by Apr 5, 2024, 8:21 PM

                    @mcury right but on the setup page there's no where for me to type the subnet. Just says 24 below? Is that where I type the subnet, and change the 24?

                    M 1 Reply Last reply Apr 5, 2024, 8:24 PM Reply Quote 0
                    • M
                      mcury @bigbob
                      last edited by Apr 5, 2024, 8:24 PM

                      @bigbob said in Problem installing net gate 4200:

                      @mcury right but on the setup page there's no where for me to type the subnet. Just says 24 below? Is that where I type the subnet, and change the 24?

                      oh, my mistake.
                      yes. /24

                      a8f00b4a-4567-4ba7-821a-090dfd7d7d50-image.png

                      dead on arrival, nowhere to be found.

                      B 1 Reply Last reply Apr 5, 2024, 8:26 PM Reply Quote 0
                      • B
                        bigbob @mcury
                        last edited by Apr 5, 2024, 8:26 PM

                        @mcury lol I'll try it! 😂

                        1 Reply Last reply Reply Quote 1
                        • S
                          SteveITS Galactic Empire @bigbob
                          last edited by Apr 5, 2024, 8:32 PM

                          @bigbob said in Problem installing net gate 4200:

                          not in the instructions

                          I quoted them above. ;)

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          B 2 Replies Last reply Apr 5, 2024, 8:37 PM Reply Quote 0
                          • B
                            bigbob @SteveITS
                            last edited by Apr 5, 2024, 8:37 PM

                            @SteveITS I don't have an area for computer to enter gateway address? And do I add dns servers?

                            M 1 Reply Last reply Apr 5, 2024, 8:39 PM Reply Quote 0
                            • B
                              bigbob @SteveITS
                              last edited by Apr 5, 2024, 8:39 PM

                              @SteveITS for configure ipv4 on computer I can add ip address, subnet and router

                              B 1 Reply Last reply Apr 5, 2024, 9:33 PM Reply Quote 0
                              • M
                                mcury @bigbob
                                last edited by Apr 5, 2024, 8:39 PM

                                @bigbob said in Problem installing net gate 4200:

                                I don't have an area for computer to enter gateway address? And do I add dns servers?

                                your connection to pfsense will work without DNS and gateway, but you won't have internet access.
                                for now, let those aside then, once you restore your connection to pfsense, we will look at it.

                                dead on arrival, nowhere to be found.

                                B 1 Reply Last reply Apr 5, 2024, 8:44 PM Reply Quote 0
                                • B
                                  bigbob @mcury
                                  last edited by Apr 5, 2024, 8:44 PM

                                  @mcury I'm looking under net gate now. It says ipv4 configured using dhcp, ip address 192.168.1.100
                                  Subnet. 255.255.255.0
                                  Dns servers: 192.168.1.1

                                  M 1 Reply Last reply Apr 5, 2024, 8:49 PM Reply Quote 0
                                  • M
                                    mcury @bigbob
                                    last edited by Apr 5, 2024, 8:49 PM

                                    @bigbob said in Problem installing net gate 4200:

                                    @mcury I'm looking under net gate now. It says ipv4 configured using dhcp, ip address 192.168.1.100
                                    Subnet. 255.255.255.0
                                    Dns servers: 192.168.1.1

                                    ok, that is WAN interface.
                                    which means that you will need to change LAN's interface IP address to 192.168.101/24.

                                    So, just change LAN as already been discussed, change your computer's IP address as well, and try to open 192.168.1.101 after that in your browser.

                                    dead on arrival, nowhere to be found.

                                    B 1 Reply Last reply Apr 5, 2024, 8:50 PM Reply Quote 0
                                    • B
                                      bigbob @mcury
                                      last edited by Apr 5, 2024, 8:50 PM

                                      @mcury the connection I'm looking at says usb10/100/1000 LAN and then all those numbers I posted above.

                                      1 Reply Last reply Reply Quote 0
                                      • B
                                        bigbob @bigbob
                                        last edited by bigbob Apr 5, 2024, 9:34 PM Apr 5, 2024, 9:33 PM

                                        @bigbob the connection I'm looking at says usb10/100/1000 LAN and then all those numbers I posted above. @SteveITS also says domain is home.arpa

                                        M 1 Reply Last reply Apr 5, 2024, 10:21 PM Reply Quote 0
                                        • M
                                          mcury @bigbob
                                          last edited by Apr 5, 2024, 10:21 PM

                                          @bigbob said in Problem installing net gate 4200:

                                          @bigbob the connection I'm looking at says usb10/100/1000 LAN and then all those numbers I posted above. @SteveITS also says domain is home.arpa

                                          When you buy a SG-4200, or any other appliance from Netgate, you get a TAC Lite plan, which includes zero to ping support.

                                          https://www.netgate.com/support

                                          I suggest you check that, they are very good and the support is amazing.👍

                                          dead on arrival, nowhere to be found.

                                          1 Reply Last reply Reply Quote 0
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