Ts Shara UPS Xpro Senoidal 2000 Universal 2BS 9AH

mcury

Hi, got a new UPS: Ts Shara UPS Xpro Senoidal 2000 Universal 2BS 9AH
According to NUT compatibility list, the driver to be used is: nutdrv_qx

Error I'm getting is: Can't connect to UPS [ups] (nutdrv_qx-ups): No such file or directory

Tried to set the vendor id, protocol, subdriver.. can't get it to work. Tried user=root and RUN_AS_USER root too..
If someone can help, I would be much appreciated, thanks.

usbconfig -v
ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0300
  bDeviceClass = 0x0009  <HUB>
  bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0003
  bMaxPacketSize0 = 0x0009
  idVendor = 0x0000
  idProduct = 0x0000
  bcdDevice = 0x0100
  iManufacturer = 0x0001  <Intel>
  iProduct = 0x0002  <XHCI root HUB>
  iSerialNumber = 0x0000  <no string>
  bNumConfigurations = 0x0001


 Configuration index 0

    bLength = 0x0009
    bDescriptorType = 0x0002
    wTotalLength = 0x001f
    bNumInterfaces = 0x0001
    bConfigurationValue = 0x0001
    iConfiguration = 0x0000  <no string>
    bmAttributes = 0x0040
    bMaxPower = 0x0000

    Interface 0
      bLength = 0x0009
      bDescriptorType = 0x0004
      bInterfaceNumber = 0x0000
      bAlternateSetting = 0x0000
      bNumEndpoints = 0x0001
      bInterfaceClass = 0x0009  <HUB>
      bInterfaceSubClass = 0x0000
      bInterfaceProtocol = 0x0000
      iInterface = 0x0000  <no string>

     Endpoint 0
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0081  <IN>
        bmAttributes = 0x0003  <INTERRUPT>
        wMaxPacketSize = 0x0002
        bInterval = 0x00ff
        bRefresh = 0x0000
        bSynchAddress = 0x0000

      Additional Descriptor

      bLength = 0x06
      bDescriptorType = 0x30
      bDescriptorSubType = 0x00
       RAW dump:
       0x00 | 0x06, 0x30, 0x00, 0x00, 0x00, 0x00




ugen0.2: <STMicroelectronics STM32 Virtual ComPort> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (100mA)
ugen0.2.0: umodem0: <STMicroelectronics STM32 Virtual ComPort, class 2/2, rev 2.00/2.00, addr 1>

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0200
  bDeviceClass = 0x0002  <Communication device>
  bDeviceSubClass = 0x0002
  bDeviceProtocol = 0x0000
  bMaxPacketSize0 = 0x0040
  idVendor = 0x0483
  idProduct = 0x5740
  bcdDevice = 0x0200
  iManufacturer = 0x0001  <STMicroelectronics>
  iProduct = 0x0002  <STM32 Virtual ComPort>
  iSerialNumber = 0x0003  <00000000001A>
  bNumConfigurations = 0x0001


 Configuration index 0

    bLength = 0x0009
    bDescriptorType = 0x0002
    wTotalLength = 0x0043
    bNumInterfaces = 0x0002
    bConfigurationValue = 0x0001
    iConfiguration = 0x0000  <no string>
    bmAttributes = 0x00c0
    bMaxPower = 0x0032

    Interface 0
      bLength = 0x0009
      bDescriptorType = 0x0004
      bInterfaceNumber = 0x0000
      bAlternateSetting = 0x0000
      bNumEndpoints = 0x0001
      bInterfaceClass = 0x0002  <Communication device>
      bInterfaceSubClass = 0x0002
      bInterfaceProtocol = 0x0001
      iInterface = 0x0000  <no string>

      Additional Descriptor

      bLength = 0x05
      bDescriptorType = 0x24
      bDescriptorSubType = 0x00
       RAW dump:
       0x00 | 0x05, 0x24, 0x00, 0x10, 0x01


      Additional Descriptor

      bLength = 0x05
      bDescriptorType = 0x24
      bDescriptorSubType = 0x01
       RAW dump:
       0x00 | 0x05, 0x24, 0x01, 0x00, 0x01


      Additional Descriptor

      bLength = 0x04
      bDescriptorType = 0x24
      bDescriptorSubType = 0x02
       RAW dump:
       0x00 | 0x04, 0x24, 0x02, 0x02


      Additional Descriptor

      bLength = 0x05
      bDescriptorType = 0x24
      bDescriptorSubType = 0x06
       RAW dump:
       0x00 | 0x05, 0x24, 0x06, 0x00, 0x01


     Endpoint 0
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0082  <IN>
        bmAttributes = 0x0003  <INTERRUPT>
        wMaxPacketSize = 0x0008
        bInterval = 0x0010
        bRefresh = 0x0000
        bSynchAddress = 0x0000


    Interface 1
      bLength = 0x0009
      bDescriptorType = 0x0004
      bInterfaceNumber = 0x0001
      bAlternateSetting = 0x0000
      bNumEndpoints = 0x0002
      bInterfaceClass = 0x000a  <CDC-data>
      bInterfaceSubClass = 0x0000
      bInterfaceProtocol = 0x0000
      iInterface = 0x0000  <no string>

     Endpoint 0
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0001  <OUT>
        bmAttributes = 0x0002  <BULK>
        wMaxPacketSize = 0x0040
        bInterval = 0x0000
        bRefresh = 0x0000
        bSynchAddress = 0x0000

     Endpoint 1
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0081  <IN>
        bmAttributes = 0x0002  <BULK>
        wMaxPacketSize = 0x0040
        bInterval = 0x0000
        bRefresh = 0x0000
        bSynchAddress = 0x0000

 /usr/local/libexec/nut/nutdrv_qx -DDD -a ups
Network UPS Tools - Generic Q* USB/Serial driver 0.36 (2.8.1.1)
USB communication driver (libusb 1.0) 0.46
   0.000000     [D3] main_arg: var='driver' val='nutdrv_qx'
   0.000035     [D3] main_arg: var='port' val='auto'
   0.000052     [D3] main_arg: var='port' val='auto'
   0.000067     [D3] main_arg: var='desc' val='No Break TS-Shara'
   0.000092     [D1] Network UPS Tools version 2.8.1.1 (release/snapshot of 2.8.1.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.11 --without-python2 --with-python3=/usr/local/bin/python3.11 --without-nut_monitor --with-ltdl --with-nut-scanner --with-avahi --with-cgi --with-cgipath=/usr/local/www/cgi-bin/nut --with-htmlpath=/usr/local/www/nut --with-gd-includes=-I/usr/local/include --with-gd-libs='-L/usr/local/lib -lgd' --without-dev --with-freeipmi --without-ipmi --with-doc=no --with-modbus --with-neon --without-nss --with-openssl --with-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
   0.000112     [D1] debug level is '3'
   0.000658     [D1] Succeeded to become_user(nut): now UID=316 GID=316
   0.000755     [D1] upsdrv_initups...
   0.001011     [D2] libusb1: No appropriate HID device found
   0.001026     libusb1: Could not open any HID devices: no USB buses found
   0.001033     No supported devices found. Please check your device availability with 'lsusb'
and make sure you have an up-to-date version of NUT. If this does not help,
try running the driver with at least 'subdriver', 'vendorid' and 'productid'
options specified. Please refer to the man page for details about these options
(man 8 nutdrv_qx).

   0.001066     upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it

 /usr/local/libexec/nut/nutdrv_qx -u root -DDD -a ups
Network UPS Tools - Generic Q* USB/Serial driver 0.36 (2.8.1.1)
USB communication driver (libusb 1.0) 0.46
   0.000001     [D3] main_arg: var='driver' val='nutdrv_qx'
   0.000034     [D3] main_arg: var='port' val='auto'
   0.000051     [D3] main_arg: var='port' val='auto'
   0.000064     [D3] main_arg: var='vendorid' val='483'
   0.000088     [D3] main_arg: var='productid' val='5740'
   0.000108     [D3] main_arg: var='subdriver' val='phoenix'
   0.000125     [D3] main_arg: var='protocol' val='megatec'
   0.000144     [D3] main_arg: var='desc' val='No Break TS-Shara'
   0.000168     [D1] Network UPS Tools version 2.8.1.1 (release/snapshot of 2.8.1.1) built with FreeBSD clang version 16.0.6 (https://github.com/llvm/llvm-project.git llvmorg-16.0.6-0-g7cbf1a259152); Target: x86_64-unknown-freebsd14.0; Thread model: posix and configured with flags: --sysconfdir=/usr/local/etc/nut --program-transform-name= --localstatedir=/var/db/nut --datadir=/usr/local/etc/nut --with-devd-dir=/usr/local/etc/devd --with-drvpath=/usr/local/libexec/nut --with-statepath=/var/db/nut --with-altpidpath=/var/db/nut --with-pidpath=/var/db/nut --with-pkgconfig-dir=/usr/local/libdata/pkgconfig --with-user=nut --with-group=nut --with-python=/usr/local/bin/python3.11 --without-python2 --with-python3=/usr/local/bin/python3.11 --without-nut_monitor --with-ltdl --with-nut-scanner --with-avahi --with-cgi --with-cgipath=/usr/local/www/cgi-bin/nut --with-htmlpath=/usr/local/www/nut --with-gd-includes=-I/usr/local/include --with-gd-libs='-L/usr/local/lib -lgd' --without-dev --with-freeipmi --without-ipmi --with-doc=no --with-modbus --with-neon --without-nss --with-openssl --with-powerman --with-serial --with-snmp --with-usb=auto --prefix=/usr/local --mandir=/usr/local/man --disable-silent-rules --infodir=/usr/local/share/info/ --build=amd64-portbld-freebsd14.0
   0.000186     [D1] debug level is '3'
   0.000729     [D1] Succeeded to become_user(root): now UID=0 GID=0
   0.000789     [D1] upsdrv_initups...
   0.001073     [D2] Checking device 1 of 2 (0000/0000)
   0.001254     [D1] nut_libusb_open: invalid libusb bus number 0
   0.001299     [D2] - VendorID: 0000
   0.001305     [D2] - ProductID: 0000
   0.001311     [D2] - Manufacturer: Intel
   0.001317     [D2] - Product: XHCI root HUB
   0.001322     [D2] - Serial Number: unknown
   0.001327     [D2] - Bus: 000
   0.001333     [D2] - Bus Port: unknown
   0.001338     [D2] - Device: 001
   0.001344     [D2] - Device release number: 0100
   0.001349     [D2] Trying to match device
   0.001354     [D3] match_function_regex: matching a device...
   0.001368     [D2] match_function_regex: failed match of VendorID:    0
   0.001374     [D2] Device does not match - skipping
   0.001400     [D2] Checking device 2 of 2 (0483/5740)
   0.004403     [D2] - VendorID: 0483
   0.004413     [D2] - ProductID: 5740
   0.004419     [D2] - Manufacturer: STMicroelectronics
   0.004424     [D2] - Product: STM32 Virtual ComPort
   0.004429     [D2] - Serial Number: 00000000001A
   0.004434     [D2] - Bus: 000
   0.004439     [D2] - Bus Port: 007
   0.004444     [D2] - Device: 002
   0.004450     [D2] - Device release number: 0200
   0.004455     [D2] Trying to match device
   0.004460     [D3] match_function_regex: matching a device...
   0.004475     [D2] match_function_regex: failed match of VendorID:  483
   0.004480     [D2] Device does not match - skipping
   0.004507     [D2] libusb1: No appropriate HID device found
   0.004516     libusb1: Could not open any HID devices: insufficient permissions on everything
   0.004522     No supported devices found. Please check your device availability with 'lsusb'
and make sure you have an up-to-date version of NUT. If this does not help,
try running the driver with at least 'subdriver', 'vendorid' and 'productid'
options specified. Please refer to the man page for details about these options
(man 8 nutdrv_qx).

   0.004555     upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it

starting NUT
Network UPS Tools - UPS driver controller 2.8.1.1
Network UPS Tools upsd 2.8.1.1
kill: No such process
listening on 127.0.0.1 port 3493
Network UPS Tools - Generic Q* USB/Serial driver 0.36 (2.8.1.1)
listening on ::1 port 3493
USB communication driver (libusb 1.0) 0.46
Can't connect to UPS [ups] (nutdrv_qx-ups): No such file or directory
libusb1: Could not open any HID devices: no USB buses found
No supported devices found. Please check your device availability with 'lsusb'
and make sure you have an up-to-date version of NUT. If this does not help,
try running the driver with at least 'subdriver', 'vendorid' and 'productid'
options specified. Please refer to the man page for details about these options
(man 8 nutdrv_qx).

upsnotify: failed to notify about state 4: no notification tech defined, will not spam more about it
Driver failed to start (exit status=1)
Found 1 UPS defined in ups.conf
Network UPS Tools upsmon 2.8.1.1
kill: No such process
UPS: ups (primary) (power value 1)
Using power down flag file /etc/killpower

Gertjan

@mcury

You saw the same "nutdrv_qx" issues from last February, in this thread ? I thought a solution was found back then.

Here is the link that the forum locator gave me https://forum.netgate.com/topic/183961/nut-package-2-8-1-and-above/205?_=1713359983178

dennypage

@mcury Your usbconfig output shows a serial emulator rather than a USB UPS.

If the UPS came with two cables, try the other one. If the UPS only came with that cable, but has a standard USB connector, try a standard USB cable.

Failing either of those, you will need to grab the serial port device name use that with UPS Type Local serial.

mcury

Thanks for the insight Gertjan and dennypage.
Tried local USB and local serial, both are able to connect to the UPS..
Q1 is not answered, or gets shorts reply.
Same goes for QGS, QS, HW, WH, M, and all other questions NUT does to the UPS.

Tried all subdrivers/protocols combinations.

dennypage

@mcury said in Ts Shara UPS Xpro Senoidal 2000 Universal 2BS 9AH:

Tried local USB and local serial, both are able to connect to the UPS..
Q1 is not answered, or gets shorts reply.
Same goes for QGS, QS, HW, WH, and all other questions NUT does to the UPS.

Did you try usbhid-ups? This should always be the first driver to try with a USB based UPS. If you haven't already:

In Services / UPS / Settings, change the UPS Type to "Disabled" and save.
Disconnect the USB cable.
Wait a few seconds
Reconnect the USB cable.
In Services / UPS / Settings, change the UPS Type to "Local USB", and the Driver to "usbhid" and save.

Going back to qx, if Q1 is not answered then qx isn't the right driver. However... the qx UPSs can have protocol state problems. You have to disconnect/reconnect the USB cable when you change the driver, subdriver or protocol.

If it actually is a qx UPS, I would recommend starting with this:

subdriver = "phoenix"

See this topic for an extensive exploration of qx.

If you post debug output, I might be able to help more.